SmartHome Security account updates for ADT customers

We’re updating your SmartHome Security account to give you access to even more from TELUS.

If you choose to merge your SmartHome Security account with other TELUS services, TELUS terms and conditions apply.

My TELUS is a digital self-serve platform where you manage your account, pay your bills, view offers, and more, all from our mobile app and website. Download the My TELUS app and register with your new account number and email address. This will enable you to conveniently and securely:

learn how to

create a My TELUS account

.

sign in to your account

and learn how to

link your services

.

After your account update, you will be billed monthly from . On your new bill, you will see the plan name, . With this update, we are simplifying our billing processes and you will still enjoy the same security service as you do today.

Your billing date may change. Your new billing date will be provided in the second communication received from us after the account updates are complete. Your first bill may include partial charges. Any payments you may have already made will be detailed on your future bills.

Once you receive your first monthly TELUS bill, ensure that you pay the amount owing by the due date to using your new 10-digit account number.

With TELUS, there are many convenient ways to pay your monthly bill. Consider signing up for pre-authorized payments through

My TELUS

to have one less thing to worry about. To learn ways to pay your bill, check out our

How to pay your bill page

.

Some banks may require 10 digits for online/telephone banking. The 10th digit can be found on the PDF version of your bill in My TELUS. You can

register for My TELUS

to pay your bill, manage your account and more.

If you make payments through your bank, ensure to make your payments to ‘TELUS Communications’ using your 10-digit account number found on your bill or on your My TELUS account.

Please view the below image to see what your new TELUS Home Security bill will look like. The highlighted areas show you where to find your 10-digit account number and who to select as the payee ("TELUS Communications") when making payments through your bank.

Below is what your previous “ADT by TELUS” bill looks like:

You can

sign up for My TELUS

to view your monthly e.bills and to make changes to your current pre-authorized payment method. You will not receive a paper or email notification of your monthly bills.

: Yes, you can change your pre-authorized payment method prior to the account updates. Once you are logged in, you can change to another credit card or direct debit account for your pre-authorized payment.

: After your account has been updated, you can update your credit card information by logging into your My TELUS account and selecting .

No. Due to privacy and to protect your credit card information, agents are unable to take credit card information over the phone. You can update your credit card information by logging into your My TELUS account and selecting .

Your first bill from TELUS may include partial charges. The partial charges are incurred from the date your security account changed until your new billing cycle date for the services used during that time period.

To simplify your payment experience, all charges (monthly fees, one-time charges and overdue balances) will be listed on your monthly bill. View

telus.com/SecurityBillSupport

for information on partial charges.

: Yes, you can access myadt.ca to pay your bill or update your pre-authorized payment method. 

: No. You will no longer be able to pay your bill on myadt.ca. Once your residential security account updates are complete, you will receive detailed instructions on how to set up the My TELUS app to easily pay your bills and manage your account, including your pre-authorized payment method.

If you make payments through your bank, ensure to make your payments to using your found on your bill or on your My TELUS account.

To help serve you better, you will now be billed monthly. Any balance or credit on your account will be transferred to TELUS. We will deduct your next monthly payment from any pre-paid amount until it runs out, at which point action is required to pay your bill.

Visit

telus.com/PayBill

for information on how to pay your bill. If you are on pre-authorized payments, your bill will be automatically deducted from your credit card or bank account monthly and you can view your bills at any time on My TELUS.

You can find your bill due date on your monthly e.bill by logging into your

My TELUS

account:

To simplify your payment experience, all charges (recurring fees, one-time charges and overdue balances) will be listed on your single monthly bill.

Yes. Your security billing will remain separate from any other TELUS services you may have. Each account will reflect its individual billing date. Once you download and register for the My TELUS app, you will be able to link your accounts for added convenience.

No. The changes shared in the letter apply only to your residential security services. No changes will be made to your other existing TELUS services, including Business Security.

A PIC is a word, number or a combination of letters and numbers that identifies a customer as an authorized person on the alarm account.

: Yes. However, to receive the latest updates and benefits, download and install the TELUS SmartHome app and delete the alarm.com app.

: If you are using the ADT Control app, please ensure you download the TELUS SmartHome app by visiting the

Apple App Store

or the

Google Play Store

. After downloading the TELUS SmartHome app, please follow the steps below:

Yes. We will continue to use your existing Personal Identification Code (PIC) to verify an alarm event. So please continue to keep this information handy.

The email and mobile information is used to send you the six-digit verification code to complete the two-step authentication process. Providing your email in the step will also update your email account record to ensure a smooth migration experience.