Received a letter or email regarding updates to your SmartHome Security account? Learn more about the changes.
This information applies only to ADT by TELUS residential customers who have received an email or letter notifying them about upcoming account updates.
What you can expect from the update
We’re updating your SmartHome Security account to give you access to even more from TELUS.
After the updates are complete, you will be able to manage all of your TELUS accounts in the My TELUS mobile app and website, including viewing and paying your bills
As part of these updates, you will now receive a TELUS branded bill for your security services. There may be changes to your billing date and frequency. You will be required to update your payee information. Learn more in the Paying your bill section on this page
No changes will be made to your monitoring services or the price you currently pay as part of these updates
Paying your bill
Moving forward, your bill will be from TELUS, delivered monthly and your billing date may change. On your new bill, you will see the plan name Home Security. You will still enjoy the same security service you do today, we are simply streamlining our billing processes.
If your billing date changes:
Your new billing date will be provided in the 2nd communication received from us, after the updates are complete
Your first bill may include partial charges. Any payments you may have already made will be detailed on your future bills. Rest assured, no changes are being made to the price you pay for your services
If you are currently enrolled in pre-authorized payments:
Your pre-authorized payments will continue to be deducted from your bank or credit card. However, TELUS Communications will appear on your bank or credit card statement moving forward
To simplify your payment experience, all charges including monthly fees, one-time charges and monthly balance will be charged through your pre-authorized payment method
If you are currently enrolled in invoice billing:
You will continue to receive a paper bill on a monthly basis. You will also receive a new TELUS account number to manage your services. Your payment will be due to TELUS Communications rather than ADT Security Services Canada. You will receive a new TELUS account number in a follow-up communication from us, which is required to update your payment details
With TELUS, there are many convenient ways to pay your monthly bill. You can always update your payment method in My TELUS. Learn ways to
If you choose to merge your SmartHome Security account with other TELUS services, TELUS terms and conditions apply.
My TELUS sign-up
My TELUS is a digital self-serve platform where you manage your account, pay your bills, view offers, and more - all from our mobile app and website. Download the My TELUS app and register with your new account number and email address. This will enable you to conveniently and securely:
View and manage your bills
Set up and manage automatic pre-authorized payments, giving you one less thing to worry about
Manage your account anywhere, anytime using the My TELUS app
Do I need to save any of my ADT by TELUS account information?
Yes. We will continue to use your existing Personal Identification Code (PIC) to verify an alarm event, so please continue to keep this information handy.
Will this change affect my other TELUS services or Business Security services?
No. The changes shared in the letter apply only to your residential security services. No changes will be made to your other existing TELUS services, including Business Security.
What can I expect to see on my bills moving forward?
Your first bill from TELUS may include partial charges. The partial charges are incurred from the date your security account changed until your new billing cycle date, for the services used during that time period. Any payments you have already made will be detailed on your future bills. To simplify your payment experience, all charges (monthly fees, one-time charges and overdue balances) will be listed on your monthly bill. View
Remember, the price you pay today will not change as a result of this update.
I’m currently on a quarterly, semi-annual, or annual payment schedule. What does this change mean for me?
To help serve you better, you will now receive your paper and/or digital e.Bill monthly. Any balance on your account will transfer to TELUS. We will deduct your next monthly payment from any pre-paid amount until it runs out, at which point action is required to pay your bill. Visit
If I have multiple TELUS products, will my payment dates differ?
Yes. Your security billing will remain separate from any other TELUS services you may have. Each account will reflect its individual billing date. Once you download and register for the My TELUS app, you will be able to link your accounts for added convenience.
Who will be able to authorize changes to my account?
Only account holders will be able to make account changes and access billing information. You may add authorized users on your account, who are secondary contacts. If an authorized user wishes to have further account access, the account holder will need to call to grant access.
Will I still be able to access myADT.ca to pay my bill?
No, you will no longer be able to pay your bill on
. Once your residential security account updates are complete, you will receive detailed instructions on how to set up the My TELUS app to easily pay your bills and manage your account, including your pre-authorized payment method.
Will I still be able to access Alarm.com to manage my security system (separate from myADT.ca)?
Yes, download the TELUS SmartHome app to receive all the latest updates and benefits with your alarm.com. You will receive instructions on how to make the easy switch in our next communication.
I used to receive separate invoices for my services, why is this no longer the case?
To simplify your payment experience, all charges (recurring fees, one-time changes and overdue balances) will be listed on your single monthly bill.