SmartHome Security account updates for ADT customers

Received a letter or email regarding updates to your SmartHome Security account? Learn more about the changes, and find answers to frequently asked questions.

Notes:

  • This information applies
    only to ADT by TELUS residential customers who have received an email or letter notifying them
    about upcoming account updates.

  • None of the changes have impacted your current residential security services. With new account features, it will now make managing your services easier. Further details can be found by visiting
    telus.com/SHSApp
    .

Have questions about your SmartHome Security account update?
Check out the FAQ below
for answers to questions you may have about this update, paying your bill, and more.

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