About the TELUS SmartHome app

Download the TELUS SmartHome app to your mobile device or tablet and log in to setup your system:

You can use your TELUS SmartHome mobile app to do the following:

Learn how to use the basic features within your TELUS SmartHome app. You can also take a virtual tour of the app and web portal at any time.

In addition to the TELUS SmartHome app, there is also a web portal. You can use your web portal to do everything you can on your TELUS SmartHome app in addition to creating rules and scenes for your home.

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On your mobile app, any sensors that are currently open will be bypassed when you arm your system. On your mobile app, any sensors that are currently open will be bypassed when you arm your system. For example, if you bypass a sensor on your window if that window is opened, it will not trigger your alarm. To see a list of all the sensors that are active or open, check your panel card.

Your TELUS SmartHome Security system makes it easy to set up alerts letting you know when a user accesses your home. These can be set up in several ways – always know when your kids are home safely from school, or ensure your dog-walker has arrived on time. Additionally, you can create no-show alerts. These are ideal for regular service providers like landscapers or cleaners. Get notified when they arrive and when they leave, as well as one if they fail to arrive.

There are several other types of alerts you can create for smart access control, including Geo-Services alerts which lets you know if you've left home without arming your security system, or locking your doors. When you receive one, you can simply secure your home remotely through your TELUS SmartHome mobile app.

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Managing Notifications in the SmartHome App

Managing Notifications in the SmartHome Portal

Your TELUS SmartHome Security system allows you to grant unique user codes to disarm your panel for family and trusted guests. These codes securely allow your visitors the freedom to come and go without sacrificing security or control. Each code is unique and works only during the times you assign. For example, the dog walker can come and go during weekdays between 12pm and 2pm. On the other hand, your long time, trusted neighbour can get access to your home anytime in case there's an emergency. You can also create user codes which expire, perfect for those weekend-only houseguests.

You can create new users and access codes on the mobile app and SmartHome web portal.

You can create additional logins for your family, friends, babysitter etc. to allow them to access your account through the website or mobile app. You control the access restrictions and permissions for each authorized user.

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: If you want this user to be able to arm and disarm the alarm system or lock and unlock the smart lock, you will also need to add them on the tab. For more details on the steps you’ll need to follow, refer to the previous section.

Our central monitoring station’s mission is to respond quickly to all alarm signals. It may happen that you are not home or that you are unable to answer an alarm verification call from us. If we are unable to reach you when an alarm is triggered, and you want to let us know that it was a false alarm, please call 1-833-339-2288.

The TELUS SmartHome Security system offers two main advantages: security and convenience. You, your family and visitors you trust can now easily come and go without compromising the security of your home or your peace of mind.

Using a combination of advanced access control features, the TELUS SmartHome Security system allows you to easily monitor who’s going into and out of your home, so you always know what’s going on in your residence and at the controlled points of entry.

For example, you can control your garage doors and door locks, and check whether doors and windows are open. Receive alerts and reminders about what’s happening at home with your TELUS SmartHome Security mobile app. Receive an alert when you leave the house without locking the door, and easily fix the problem by locking it and arming your security system remotely from the app. Refer to the section on “Managing notifications and custom alerts” for more details on setting up notifications.

Learn how to manage emergency contacts, phone number and verbal password on

telus.com/SmartHome-EmergencyContacts

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You can manage multiple SmartHome accounts or systems with one SmartHome app. This is useful if you use or share a family member’s accounts in a different home for example, or if you have another home or secondary residence where you may have SmartHome.

On Android or iOS:

On Android or iOS:

On iOS, you can also toggle between multiple accounts by taping the system name displayed at the top of your home screen on the SmartHome app. You’ll then be able to select the system name for those that you have linked when the list of systems appears.