About the TELUS SmartHome app

Download the TELUS SmartHome app to your mobile device or tablet and log in to setup your system:

You can use your TELUS SmartHome mobile app to do the following:

• Manage your security system remotely
• Arm and disarm your security system
• Cancel an alarm
• View up-to-date information on your home, such as what sensors are open or active
• View any recent activity
• Live-view your video devices
• Access your recorded videos
• Interact with any of your automation equipment: lights, thermostat, locks, garage controller
• Control your home by activating rules or scenes
• Set up and manage your notifications

Learn how to use the basic features within your TELUS SmartHome app. You can also take a virtual tour of the app and web portal at any time.

1. Log into your TELUS SmartHome mobile app with your username and password
   Note: This is the same as your My TELUS. If you do not remember your username or password, you can check your username or reset your password. If you do not remember the email you used to register for the service, please contact us
2. Select the button in the top left-hand corner
   
3. Scroll down to the App tour option
   
4. Swipe through the tour to learn everything you can do with your new TELUS SmartHome & security system

In addition to the TELUS SmartHome app, there is also a web portal. You can use your web portal to do everything you can on your TELUS SmartHome app in addition to creating rules and scenes for your home.

To take a tour:

1. Log into the web portal
2. Select the option in the top right-hand corner
3. Scroll down to the App tour option
4. Swipe through the tour to learn everything you can do with your new TELUS SmartHome & security system

1. From your mobile app or web portal dashboard, go to your Panel card
2. If your system is not armed, select the shield icon to Arm

Notes:

• As you arm your system through the mobile app, any devices that are currently active (i.e. a door is open, or a motion sensor is active) will be automatically bypassed
• Your system will arm instantly, without exit delay
• See a full list of active icons from your home screen

3. Once the system is armed, select the shield icon to Disarm

On your mobile app, any sensors that are currently open will be bypassed when you arm your system. On your mobile app, any sensors that are currently open will be bypassed when you arm your system. For example, if you bypass a sensor on your window if that window is opened, it will not trigger your alarm. To see a list of all the sensors that are active or open, check your panel card.

Your TELUS SmartHome Security system makes it easy to set up alerts letting you know when a user accesses your home. These can be set up in several ways – always know when your kids are home safely from school, or ensure your dog-walker has arrived on time. Additionally, you can create no-show alerts. These are ideal for regular service providers like landscapers or cleaners. Get notified when they arrive and when they leave, as well as one if they fail to arrive.

There are several other types of alerts you can create for smart access control, including Geo-Services alerts which lets you know if you've left home without arming your security system, or locking your doors. When you receive one, you can simply secure your home remotely through your TELUS SmartHome mobile app.

Set a new notification:

1. Log in to your TELUS SmartHome account and go to the Notifications tab
2. Select the New notification button
3. Choose your notification type, and choose from a wide range of pre-customized reminders
4. Set your notification time preferences
5. Set your notification days and add recipients
6. Save your notification

Video: Managing Notifications in the SmartHome App

Video: Managing Notifications in the SmartHome Portal

Your TELUS SmartHome Security system allows you to grant unique user codes to disarm your panel for family and trusted guests. These codes securely allow your visitors the freedom to come and go without sacrificing security or control. Each code is unique and works only during the times you assign. For example, the dog walker can come and go during weekdays between 12pm and 2pm. On the other hand, your long time, trusted neighbour can get access to your home anytime in case there's an emergency. You can also create user codes which expire, perfect for those weekend-only houseguests.

You can create new users and access codes on the mobile app and SmartHome web portal.

You can create additional logins for your family, friends, babysitter etc. to allow them to access your account through the website or mobile app. You control the access restrictions and permissions for each authorized user.

Steps to add a new user and a new user code:

1. Log in to the SmartHome Security web portal
2. Go to the Users section and select the Manage logins tab, then select Add a login
3. Enter an email address for the new app user and select Save
4. Select the type of access you want to give to this user, then select Save

Note: If you want this user to be able to arm and disarm the alarm system or lock and unlock the smart lock, you will also need to add them on the Users tab. For more details on the steps you’ll need to follow, refer to the previous section.

Our central monitoring station’s mission is to respond quickly to all alarm signals. It may happen that you are not home or that you are unable to answer an alarm verification call from us. If we are unable to reach you when an alarm is triggered, and you want to let us know that it was a false alarm, please call 1-833-339-2288.

The TELUS SmartHome Security system offers two main advantages: security and convenience. You, your family and visitors you trust can now easily come and go without compromising the security of your home or your peace of mind.

Using a combination of advanced access control features, the TELUS SmartHome Security system allows you to easily monitor who’s going into and out of your home, so you always know what’s going on in your residence and at the controlled points of entry.

For example, you can control your garage doors and door locks, and check whether doors and windows are open. Receive alerts and reminders about what’s happening at home with your TELUS SmartHome Security mobile app. Receive an alert when you leave the house without locking the door, and easily fix the problem by locking it and arming your security system remotely from the app. Refer to the section on “Managing notifications and custom alerts” for more details on setting up notifications.

Steps to create/change a user code for the system and the lock:

1. Log in to the SmartHome Security web portal
2. Go to the Users section. Note that you can see your existing codes by selecting the Show user codes tab
3. Select the button with the pencil icon for the account whose code you want to change. This will open the Update user page
4. In the Access control section, select the padlock icon to give the user an access code to the alarm system panel, or on the key icon to give them an access code for the smart lock. Note that you can also decide not to give a user access to either the alarm or the lock, or to give them access to only one or the other
5. In the Access code field, enter the desired 4-digit code
6. If you want, you can create different access time restrictions for different users (other than the account owner) by checking the box to Restrict access times
7. Select the days and times when you want the access code for the alarm system panel or smart lock to be active for this user

Learn how to manage emergency contacts, phone number and verbal password on telus.com/SmartHome-EmergencyContacts.

You can manage multiple SmartHome accounts or systems with one SmartHome app. This is useful if you use or share a family member’s accounts in a different home for example, or if you have another home or secondary residence where you may have SmartHome.

How to link an alternate account in your SmartHome app

On Android or iOS:

1. Log in to your SmartHome app
2. Open the menu on the left-hand side of the screen
3. Scroll down and select Login information
4. At the bottom of the screen, select Linked systems
5. Tap the + Add button, and enter the username and password of the alternate account you would like to link
6. After you’ve entered the login credentials for the account you would like to link, select Next
7. Verify that the account you’ve added is the correct account, and tap Confirm

How to switch back and forth between alternate accounts in your SmartHome app

On Android or iOS:

1. Log in to your SmartHome app
2. Open the menu on the left-hand side of the SmartHome app
3. At the top of the menu, you will see the name of the current system you are logged into. If you would like to switch systems, tap the small white arrow which will reveal other accounts you have linked together
4. Select the account that you would like to switch to
5. You can follow the same process to switch back to another account

On iOS, you can also toggle between multiple accounts by taping the system name displayed at the top of your home screen on the SmartHome app. You’ll then be able to select the system name for those that you have linked when the list of systems appears.