Pik TV 30-day money-back guarantee and equipment returns
Read more about the Pik TV 30-day money-back guarantee, Apple TV and in-store purchases.
About the Pik TV 30-day money-back guarantee
Pik TV has a 30-day money-back guarantee. If you are not completely satisfied with your service, you may cancel for a full refund within 30 days of signing up for the service. If you purchased any additional equipment such as an Apple TV, simply return it in its original packaging, along with proof of purchase, to your original point of purchase.
How to return your Apple TV
You may return your Apple TV within 30 days of purchase to the same location at which it was purchased.
In-store purchases
For Apple TVs purchased at a TELUS Store:
- Package your equipment. Put the Apple TV back into original packaging (Include the Apple remote and power adapter)
- Take your package and the original receipt to the point of purchase.
An email with a copy of this information will be sent to the email address on file. The Apple TV purchase price will be refunded if the Apple TV is returned to the point of purchase, in good condition, and with the original packaging within 30 days from the purchase date.
If you ordered your Apple TV online, from a door-to-door sales representative, or from a sales representative in the lobby of your residential building, call us to cancel your subscription and follow the instructions below:
- Package your equipment. Put the Apple TV back into original packaging (Include the Apple remote and power adapter)
- Include a copy of the first page of your recent TELUS bill in the box to verify the following information: a. First and last name of account holder b. Telephone number associated with the account c. Your account number (This information can be found in the header section of your TELUS bill.) d. Service address of account holder
- Return via Canada Post a. Visit your nearest Canada Post retail outlet and let the representative know that you are returning equipment to TELUS b. You will be given a prepaid waybill with a preprinted TELUS return address and unique waybill number. Please ensure that the information on the waybill matches the account name and phone number where the equipment was used c. Track your package until it reaches TELUS
Notes
:- We will not be able to process any returns without the information outlined above. If you cannot provide a copy of your bill, please capture the information above on a piece of paper and include it in the box.
- You are responsible for the returned products until they have been received by TELUS. Please ensure that you save your prepaid waybill number so you can track it on the Canada Post website. Purchasing parcel insurance is also highly recommended.
Once the hardware is received, it will take approximately 2 weeks to process the return.
- TELUS Corporate stores and retail partners cannot assist with Pik TV subscription cancellations. To cancel your Pik TV subscription, please call us directly at the number listed at ‘Contact Us’ below.
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