Equipment warranty, upgrades and returns

Excluding TELUS Boost Wi-Fi devices, purchased TELUS-branded equipment has a three-year warranty, unless otherwise specified. If the equipment becomes faulty during this time period, TELUS will replace the equipment free-of-charge (TELUS Boost Wi-Fi devices have a .)

Any rental equipment will be free of defects during your tenure with TELUS

Devices provided by TELUS as part of your SmartHome Security plan will be warrantied for the duration of your service agreement with TELUS. If the equipment becomes faulty during this time period, TELUS will replace the equipment free-of-charge. , or performance of the equipment becomes degraded to a point where the equipment can’t be reasonably used, TELUS will replace the equipment with a similar model at no cost to you

Any third-party devices connected to your SmartHome Security plan are supported and warrantied by the manufacturer. Should you be experiencing issues with this device, please contact the manufacturer for assistance. , TELUS will replace the equipment free-of-charge

Devices purchased under the Easy Payment program will be warrantied for the duration of your agreement with TELUS. If the equipment becomes faulty during this time period, TELUS will replace the equipment free-of-charge. , or performance of the equipment becomes degraded to a point where the equipment can’t be reasonably used, TELUS will replace the equipment with a similar model at no cost to you

Other devices purchased are warrantied by the manufacturer for one year. Should you be experiencing issues with this device within this time period, please contact invisaWear for assistance. , TELUS will replace the equipment free-of-charge

You may request an upgraded model to new equipment at any time. However, installation, connection and additional rental charges may apply. Depending on inventory and current product assortment, upgrades may not be available

If you request an upgrade, TELUS reserves the right to replace your existing equipment before providing an upgrade. TELUS may provide you with an upgrade to your equipment at its discretion if it’s determined your hardware is no longer viable

Additional products or devices as part of your services, such as additional Optik TV digital boxes, Boost Wi-Fi or SmartHome Security sensors, are not considered upgrades and are subject to rental and/or purchase charges

Please help TELUS ensure its commitment to sustainability, if you have been asked to recycle your equipment, the equipment is no longer usable.

You are responsible for returning equipment that belongs to TELUS, unless otherwise instructed

Returns for equipment are accepted at any Canada Post mailing outlet

For Optik TV and Internet equipment, please allow for adequate shipping time to our warehouses to avoid additional fees

Equipment that is fixed (secured) within your home is to be left in place and not removed. If you are not to return or remove the equipment, it will be indicated on the device itself

You may be directed to recycle your equipment at your local electronics recycling depot

Smarthome Security, SmartWear Security devices and Boost Wifi may be returned within the first 30 days of service