My Account options overview

Available management options in My Account online and My Account app

TELUS My Account allows you to access and manage your TELUS services. You can access My Account using your computer's internet browser or by installing the free My Account app onto your Apple, Blackberry or Android mobile device.

Below is a table of account management options for the online and app versions of My Account.

My Account online My Account app
Billing
  • Pay your bill
  • View your bill online
  • Set up pre-authorized payments
  • Register credit card
  • Set up e.Bill
  • Download and view past bills
Billing
  • Pay your bill
  • View your bill online
  • Set up pre-authorized payments
Mobility Usage
  • View current and past data usage
  • View long distance and roaming usage
Mobility Usage
  • View current and past data usage
  • View long distance and roaming usage
Plans & Add-ons
  • View and change rate plan
  • Add or remove add-ons
  • Manage favourite numbers
  • Reset voicemail password
  • Add Travel options
Plans & Add-ons
  • View rate plan
  • Add add-ons
  • Manage favourite numbers
  • Add Travel options
Device
  • Check device balance
  • Change SIM card
  • Change phone number
  • Report lost/stolen phone
  • Track repairs
Device
  • Check device balance
Profile
  • Change account PIN
  • Change email & My Account password
  • Change security question and answer
Profile
  • Change email & My Account password
Exclusive offers
  • View Offers
Exclusive offers
  • View Offers

Note: We are continually updating and improving your My Account experience. Currently, there are some things that you can't do within My Account. Please contact us if you need to:

  • Close accounts
  • Add members to your account
  • Report a payment

Did this solve your issue?

Yes No

Please do let us know, we're updating support articles all the time.

Thank you for your feedback

Why didn't this content help?

How can we improve the content of this article?

Remaining characters: 250

Other ways to get support