My Account options overview

Available management options in My Account online and My Account app

TELUS My Account allows you to access and manage your TELUS services. You can access My Account using your computer's internet browser or by installing the free My Account app onto your Apple or Android mobile device.

Below are the account management options for the online and app versions of My Account.

My Account online My Account app
Billing
  • Pay your bill
  • View your bill online
  • Set up pre-authorized payments by credit card (Visa, MC, Amex), Visa Debit and chequing
  • Set up paperless e.Bill
  • Download and view past bills
  • Make Mobility payment arrangements & notifications (subject to eligibility)
  • Report a Mobility payment
  • Access transaction history
Billing
  • Pay your bill
  • View your bill online
  • Set up pre-authorized payments by credit card
  • Set up paperless e.Bill
  • Access transaction history
  • View past 6 months bill amount and payments
Mobility Usage
  • View current and past airtime, text and data usage
  • View long distance and roaming usage
  • Add a data top-up
  • Add or remove add-ons
  • Change rate plan
  • Manage favourite numbers
Mobility Usage
  • View current and past airtime, text and data usage
  • View long distance and roaming usage
  • Add a data top-up
  • Track usage without opening the app using our usage widget (currently available for Android, single-subscriber users)
Mobility Travel
  • Add travel passes or Easy Roam
  • Remove Easy Roam
Mobility Travel
  • Add travel passes or Easy Roam
  • Remove Easy Roam
Home Services Usage
  • View current and past data usage
  • Upgrade to Unlimited Internet
  • Change internet plan
  • Reschedule install/repair appointments
  • Wi-Fi Management
Home Services Usage
  • View current and past data usage
  • Upgrade to Unlimited Internet
  • Wi-Fi management
Mobility Device
  • Check device balance
  • Change SIM card
  • Change phone number
  • Report lost/stolen phone
  • Track repairs
Mobility Device
  • Check device balance
Profile
  • Change account PIN
  • Change email & My Account password
  • Change security question and answer
  • Link accounts
  • Approve/change account access
  • Update billing address
Profile
  • Change email & My Account password
  • Link accounts
Exclusive offers
  • View Offers
Exclusive offers
  • View Offers

Note: We are continually updating and improving your My Account experience. Currently, there are some things that you can't do within My Account. Please contact us if you need to:

  • Close accounts
  • Add members to your account

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