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Tasks you can complete using My TELUS

Learn about all the tasks you can complete using the My TELUS online web portal or the My TELUS smartphone app.

Please choose the section that best suits your needs below to view all the tasks you can complete using My TELUS. When ready, head over to My TELUS
 page, or, download the app from the Apple App Store
 or Google Play Store
.

Important
: The tasks marked as "self-serve only" must be completed online. To preserve customer privacy, call centre agents will not be able to assist with these tasks.

Managing your My TELUS profile

Task	The My TELUS app	My TELUS on telus.com
Complete Mobility upgrades and renewals	Yes	Yes
Register for a My TELUS profile ( Mobility / Home Services )	Yes	Yes
Reset your My TELUS password (self-serve only*)	Yes	Yes
Update your email address on file	Yes	Yes
Recover your username	Yes	Yes
Link accounts	Yes	Yes
Add or update additional authorized account users	No	Yes
Change your home address on file (self-serve only*)	Yes	Yes
Change PIN (self-serve only*)	Yes	Yes
Download and view your Service Agreement(s) (self-serve only*)	Yes	Yes
View special offers	Yes	Yes
View your TELUS Rewards program points	Yes	Yes

Billing and payment transactions

Task	The My TELUS app	My TELUS on telus.com
Make a one-time bill payment (self-serve only*)	Yes	Yes
Set up recurring pre-authorized payments (self-serve only*)	Yes	Yes
Set up a payment arrangement for overdue fees (self-serve only*)	Yes	Yes
Update your billing preference and account information (self-serve only*)	Yes	Yes

Mobility

Task	The My TELUS app	My TELUS on telus.com
Complete Mobility upgrades and renewals	Yes	Yes
Change your Mobility rate plan^	Yes	Yes
Add a data top-up (self-serve only*)	Yes	Yes
Manage your data, including viewing usage and setting reminders in Data Manager (self-serve only*)	Yes	Yes
Add/remove Easy Roam (self-serve only*)	Yes	Yes
Add Travel Passes (self-serve only*)	Yes	Yes
Manage your favourite contact numbers	Yes	No
Change your phone number^	Yes	Yes
Manage your Mobility account features	No	Yes
Swap your SIM card (self-serve only*)	Yes	Yes
Suspend or restore mobile phone service	No	Yes
Add a fast pass or data top up to your plan (self-serve only*)	Yes	Yes
Set up and manage Call Control (self-serve only*)	Yes	Yes

Task	The My TELUS app	My TELUS on telus.com
View your current mobile data usage	Yes	Yes
View your mobile data usage from the past 2 months	Yes	Yes
View current airtime and SMS usage	Yes	Yes
View your device balance	Yes	Yes
View your Bring-It-Back details	Yes	Yes

Task	The My TELUS app	My TELUS on telus.com
View and download your current bill	Yes	Yes
View and download your bills from the past 18 months ( Mobility / Home Services	Yes	Yes
Pay your bill (self-serve only*)	Yes	Yes
Top up your prepaid balance (self-serve only*)	Yes	Yes
Manage and update your pre-authorized debit/credit (self-serve only*)	Yes	Yes
Register credit card for top-ups (one-time or recurring)	Yes	Yes
Manage your billing preferences (online or paper billing) (self-serve only*)	Yes	Yes
View your bill payments (transaction history) from the past 6 months	Yes	Yes
Manage payment arrangements	Yes	Yes
Provide payment notifications	Yes	Yes
Invoice reprint^	Yes	Yes

Task	The My TELUS app	My TELUS on telus.com
Set up/manage data blocks and usage notifications (self-serve only*)	Yes	Yes
Block data access	Yes	Yes
Find Wi-Fi hotspots	Yes	Yes

SmartHome Security

Task	The My TELUS app	My TELUS on telus.com
Manage payment arrangements (self-serve only*)	Yes	Yes
Manage and update your pre-authorized debit/credit (self-serve only*)	Yes	Yes
Make one-time payments (self-serve only*)	Yes	Yes
Change PIN (self-serve only*)	Yes	Yes
Change your billing address (self-serve only*)	Yes	Yes
Manage your billing preferences (online or paper billing) (self-serve only*)	Yes	Yes

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Learn about accessibility at TELUS

Tasks you can complete using My TELUS

Managing your My TELUS profile

Billing and payment transactions

Mobility

SmartHome Security

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