Options for using My TELUS

Available management options in My TELUS online and My TELUS app

My TELUS allows you to access and manage your TELUS services. You can access My TELUS
 using your computer's internet browser or by installing the free My TELUS app onto your Apple
 or Android
 mobile device.

Below are the account management options for the online and app versions of My TELUS.

My TELUS online

Billing
:

Pay your bill
View your bill online
Set up pre-authorized payments by credit card (Visa, MC, Amex), Visa Debit and chequing
Set up paperless e.Bill and update email/SMS preferences (Mobility only)
Download and view past bills
Make Mobility payment arrangements & notifications (subject to eligibility)
Report a Mobility payment
Access transaction history
Opt in or out of the TELUS Change for Good program (formerly known as Donate the Change)

Mobility usage
:

View current and past airtime, text and data usage
View long distance and roaming usage
Add a data top-up
Add or remove add-ons
Change rate plan
Manage favourite numbers
Set data limits
Turn overage protection on and off

Mobility travel
:

Add travel passes or Easy Roam
Remove Easy Roam

Home Services usage
:

View current and past data usage
Upgrade to unlimited Internet
Change internet plan
Reschedule install/repair appointments
Wi-Fi management
Manage Pik TV channels and packages

Mobility device
:

Check device balance
Change SIM card
Change phone number
Report lost/stolen phone

Profile
:

Change email & My TELUS password
Link accounts
Approve/change account access
Update billing address

Exclusive digital adoption & Service notifications

Exclusive offers
:

View offers

My TELUS app

Billing
:

Pay your bill
View your bill online
Set up pre-authorized payments by credit card (Visa, MC, Amex), Visa Debit and chequing
Set up paperless billing and update your email/SMS notification preferences

Note
: SMS notifications apply to Mobility customers only.

Download and view past bills
Make Mobility payment arrangements and notifications (subject to eligibility)
Report a Mobility payment
Access your transaction history
Opt in or out of TELUS Change for Good program (formerly known as Donate the Change)

Mobility
:

View current and past airtime, text and data usage
View long distance and roaming usage
Add a data top-up or Fast Pass
Set Siri shortcut to check usage (iOS users)
Set data limits
Turn overage protection on and off
Find free #TELUS Wi-Fi hotspots
Manage your favourite numbers
Change your plan

Mobility travel
:

Add travel passes or Easy Roam
Turn Easy Roam on or off

Home Services usage
:

View your current and past data usage
Upgrade to unlimited Internet
Manage your Optik TV selections
Manage your Pik TV subscription
Manage your Wi-Fi
Enroll in TELUS Rewards or check your points

Mobility device
:

Check your device balance
Check your Easy Payment balance
Check your Bring-It-Back™ balance
Swap your SIM card

Support
:

Ask questions and get help from our friendly chatbot 24/7

Profile
:

Change your email and My TELUS password
Link accounts
Change your billing address
View your customer service agreement(s)

Exclusive offers
:

Access great offers
Discover special in-store offers

Current My TELUS limitations

Did this article solve your problem?

Yes

Options for using My TELUS

My TELUS online

My TELUS app

Current My TELUS limitations

Did this article solve your problem?

Related articles

Credit options from TELUS

How to get a device through our Credit Limit Program

TELUS return policies for mobility purchases

Information on refunds and exchanges for TELUS purchases, including phones, smartwatches and tablets.

Find your Mobility account username in My TELUS

Tips for retrieving your username

Find your TELUS Mobility or Home Services account number

How to find your Mobility or Home Services account number

Related articles

TELUS return policies for mobility purchases

Find your Mobility account username in My TELUS

Find your TELUS Mobility or Home Services account number