Skip to content
Skip to search
Personal
Business
Health
Agriculture & Consumer Goods
Social Impact
Support
Support
Support
BC
Mobility
Internet
TV & Streaming
Security
Home Phone
Health
Deals
My TELUS
Cart has 0 items
Cart
Options for using My TELUS
Available management options in My TELUS online and My TELUS app
My TELUS allows you to access and manage your TELUS services. You can access
My TELUS
using your computer's internet browser or by installing the free My TELUS app onto your
Apple
or
Android
mobile device.
Below are the account management options for the online and app versions of My TELUS.
My TELUS online
Billing
:
Pay your bill
View your bill online
Set up pre-authorized payments by credit card (Visa, MC, Amex), Visa Debit and chequing
Set up paperless e.Bill and update email/SMS preferences (Mobility only)
Download and view past bills
Make Mobility payment arrangements & notifications (subject to eligibility)
Report a Mobility payment
Access transaction history
Opt in or out of the TELUS Change for Good program (formerly known as Donate the Change)
Mobility usage
:
View current and past airtime, text and data usage
View long distance and roaming usage
Add a data top-up
Add or remove add-ons
Change rate plan
Manage favourite numbers
Set data limits
Turn overage protection on and off
Mobility travel
:
Add travel passes or Easy Roam
Remove Easy Roam
Home Services usage
:
View current and past data usage
Upgrade to unlimited Internet
Change internet plan
Reschedule install/repair appointments
Wi-Fi management
Manage Pik TV channels and packages
Mobility device
:
Check device balance
Change SIM card
Change phone number
Report lost/stolen phone
Profile
:
Change email & My TELUS password
Link accounts
Approve/change account access
Update billing address
Exclusive digital adoption & Service notifications
Exclusive offers
:
View offers
My TELUS app
Billing
:
Pay your bill
View your bill online
Set up pre-authorized payments by credit card (Visa, MC, Amex), Visa Debit and chequing
Set up paperless billing and update your email/SMS notification preferences
Note
: SMS notifications apply to Mobility customers only.
Download and view past bills
Make Mobility payment arrangements and notifications (subject to eligibility)
Report a Mobility payment
Access your transaction history
Opt in or out of TELUS Change for Good program (formerly known as Donate the Change)
Mobility
:
View current and past airtime, text and data usage
View long distance and roaming usage
Add a data top-up or Fast Pass
Set Siri shortcut to check usage (iOS users)
Set data limits
Turn overage protection on and off
Find free #TELUS Wi-Fi hotspots
Manage your favourite numbers
Change your plan
Mobility travel
:
Add travel passes or Easy Roam
Turn Easy Roam on or off
Home Services usage
:
View your current and past data usage
Upgrade to unlimited Internet
Manage your Optik TV selections
Manage your Pik TV subscription
Manage your Wi-Fi
Enroll in TELUS Rewards or check your points
Mobility device
:
Check your device balance
Check your Easy Payment balance
Check your Bring-It-Back™ balance
Swap your SIM card
Support
:
Ask questions and get help from our friendly chatbot 24/7
Profile
:
Change your email and My TELUS password
Link accounts
Change your billing address
View your customer service agreement(s)
Exclusive offers
:
Access great offers
Discover special in-store offers
Current My TELUS limitations
We are continually updating and improving the My TELUS experience. Currently, there are some things that you can't do within My TELUS. Please
contact us
if you need to:
Close accounts
Add members to your account
Track repairs
Change account PIN
Change security question and answer
Did this article solve your problem?
Yes
No
Related articles
Credit options from TELUS
How to get a device through our Credit Limit Program
TELUS return policies for mobility purchases
Information on refunds and exchanges for TELUS purchases, including phones, smartwatches and tablets.
Find your Mobility account username in My TELUS
Tips for retrieving your username
Find your TELUS Mobility or Home Services account number
How to find your Mobility or Home Services account number
Learn about accessibility at TELUS