My TELUS options overview

Available management options in My TELUS online and My TELUS app

  • Article type Info

My TELUS allows you to access and manage your TELUS services. You can access My TELUS using your computer's internet browser or by installing the free My TELUS app onto your Apple or Android mobile device.

Below are the account management options for the online and app versions of My TELUS.

My TELUS online My TELUS app
Billing
  • Pay your bill
  • View your bill online
  • Set up pre-authorized payments by credit card (Visa, MC, Amex), Visa Debit and chequing
  • Set up paperless e.Bill
  • Download and view past bills
  • Make Mobility payment arrangements & notifications (subject to eligibility)
  • Report a Mobility payment
  • Access transaction history
Billing
  • Pay your bill
  • View your bill online
  • Set up pre-authorized payments by credit card
  • Set up paperless e.Bill
  • Access transaction history
  • View past 6 months bill amount and payments
Mobility Usage
  • View current and past airtime, text and data usage
  • View long distance and roaming usage
  • Add a data top-up
  • Add or remove add-ons
  • Change rate plan
  • Manage favourite numbers
Mobility Usage
  • View current and past airtime, text and data usage
  • View long distance and roaming usage
  • Add a data top-up
  • Track usage without opening the app using our usage widget (currently available for Android, single-subscriber users)
Mobility Travel
  • Add travel passes or Easy Roam
  • Remove Easy Roam
Mobility Travel
  • Add travel passes or Easy Roam
  • Remove Easy Roam
Home Services Usage
  • View current and past data usage
  • Upgrade to Unlimited Internet
  • Change internet plan
  • Reschedule install/repair appointments
  • Wi-Fi Management
Home Services Usage
  • View current and past data usage
  • Upgrade to Unlimited Internet
  • Wi-Fi management
Mobility Device
  • Check device balance
  • Change SIM card
  • Change phone number
  • Report lost/stolen phone
  • Track repairs
Mobility Device
  • Check device balance
Profile
  • Change account PIN
  • Change email & My TELUS password
  • Change security question and answer
  • Link accounts
  • Approve/change account access
  • Update billing address
Profile
  • Change email & My TELUS password
  • Link accounts
Exclusive offers
  • View Offers
Exclusive offers
  • View Offers

Note: We are continually updating and improving the My TELUS experience. Currently, there are some things that you can't do within My TELUS. Please contact us if you need to:

  • Close accounts
  • Add members to your account

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