Installing your Carbon Monoxide (CO) Detector

For further assistance on how to install your Carbon Monoxide (CO) Detector, please watch the video below:

To install your CO Detector, make sure you have the following in addition to the included equipment:

, before you install your sensors, make sure to follow the step-by-step guide included in the box first. After you complete these steps and successfully set up the Control Panel, you can then add more devices to your account.

Don’t have the app or having trouble logging in?

Click here to learn more

.

To add a sensor to your security system, use your TELUS SmartHome app and follow the instructions below:

Once all of your sensors are added successfully, you will be shown how to complete a walk test to confirm that each sensor is working as expected. If you experience any issues at any time during your installation, please

contact us

.

Your CO Detector should be installed on a clean surface area inside your home. Make sure you wipe the location before installing your sensor. A good location for a CO Detector is:

CO Detectors should NOT be installed:

If your CO Detector is flashing or making a sound, see below for more information about the LED lights on your device and what the pattern may indicate.

If you are testing your sensor using the TELUS SmartHome mobile app and the device is consistently failing to pass the walk test, it is possible that you entered an incorrect sensor ID at an earlier stage or that the sensor is malfunctioning.

Please

contact us

to resolve the issue and complete your installation.

In order to verify the expiry date of your CO Detector, please check the sticker attached to your detector:

, please

contact us

to book a replacement.

Once you have received your new equipment, please follow these steps to swap your device:

that in order for your new equipment to work correctly, .

Log in here

to remove your old equipment.

If you need help with removing your old device or if you require additional support, please

contact us

.