Skip to contentSkip to search
Click here to find out how the potential Canada Post Strike may impact your order
TELUS Logo
TELUS Logo
You're currently in Personal Support. If you're a Business customer, visit our
Business Support page.

Restart your HD/4K Optik PVR or Digital Box

Instructions for restarting your HD/4K Optik boxes

Steps to restart your Optik PVR or Wireless Digital Box

It is important to restart the equipment in a specific order.

  2. Once it is back online, find your PVR.

  3. Disconnect the power cord from the back of the box or power outlet.
    Pro tip:
    To determine which box is the PVR, go to
    Menu > Settings > General > System information > System resources
    for each box and check to see if the
    Disk Status
    is listed as
    Present
    (that will be the PVR).
    PVR-back

  4. Wait 10 seconds.

  5. Reconnect the power cord to the back of your digital box.

  6. The digital STB will begin the restart process. This process will take a few minutes and the process will be complete when the
    Link
    and
    Power
    lights are on. If your TV is on and on the correct input, video will be visible on the TV screen.
    PVR-front

  7. Ensure you are able to watch Live TV and that your recordings are available.

  8. Move on to any other digital boxes in the home and repeat steps 3 to 7.

Did this article solve your problem?

Yes
No

Related articles

Learn about accessibility at TELUS