Skip to content
Skip to search
Click here to find out how the potential Canada Post Strike may impact your order
Personal
Small & Medium Business
Health
Agriculture & Consumer Goods
Social Impact
Log in
Log in
Log in
Support
Support
Support
EN
ON
Mobility
Phone
Security
Internet
Managed IT
Anniversary Sale
Cart has 0 items
Cart
Click here to find out how the potential Canada Post Strike may impact your order
You're currently in Business Support. For help with a consumer service, visit our
Personal Support page.
Rebooting your TELUS Business TV digital set-top box
Follow these steps to restart your Business Optik TV box.
Steps to reboot your TELUS Business TV set-top box
Note
: It’s important to reboot your equipment in this specific order.
Restart your modem
.
Once your modem is back online, locate your
Optik TV® digital set-top box (STB)
.
Disconnect the power cord from the back your digital box.
Wait 2 minutes.
Reconnect the power cord to the back of your digital box.
The digital box will reboot, which may take a few minutes. The box will be ready once both the
Link
and
Power
lights are on.
Ensure you are able to watch
Live TV
.
Move on to any other digital boxes in the location and repeat
steps 3 - 7
, as needed.
What to do if your Business TV digital box is still not working
If the process does not work as expected, please contact a
TELUS Business Representative
.
Did this article solve your problem?
Yes
No
Related articles
Error Messages on TELUS Business Optik TV
Troubleshoot common error codes on TELUS Business Optik TV
Learn about accessibility at TELUS