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Blocked notification for your Wireless Home Internet device

Learn how to restore your Wireless Home Internet device service after losing internet access and receiving a blocked notification.

The Wireless Home Internet device is a unique product that is sold as a stationary in-home internet service to customers in eligible areas, where copper or fibre service is not available. Eligibility for use of this service is based on the qualification of the rural service address where the Wireless Home Internet device will be used and can only be used with TELUS hardware, as outlined in the
terms and conditions
.

Please watch out for an email with the following subject line: Subject: Attention, your TELUS High-speed Internet Service with Wireless Home Internet device has been temporarily blocked.

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