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Blocked notification for your Smart Hub service

Let’s help you resume your Smart Hub service in case you received a blocked notification and can no longer connect to the internet.

The Smart Hub device is a unique product that is sold as a stationary in-home internet service to customers in eligible areas where copper or fibre service is not available. Eligibility for use of this service is based on the qualification of the service address where the Smart Hub will be used and can only be used with TELUS hardware, as outlined in the terms and conditions
.

Please watch out for an email with the following subject line:
"Subject
: Attention, your TELUS High Speed Internet Service with Smart Hub has been temporarily blocked."

Did you move the Smart Hub?

Did you remove the SIM and insert it into another device?

Did you go over your allotted data package?

I have not exceeded my data package, moved the Smart Hub or used a non-TELUS smart hub.

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