Is TELUS High Speed Internet with Smart Hub available where you live?
Please ensure you qualify your service location:
- Your service location is where your Smart Hub’s fixed internet connection is located.
- Your home address may not accurately represent your service location.
- The recommended way to qualify your service location is to use the FindMyLocation option with a smartphone while you are at the intended area of service.
Check service availability using one of these options:Three ways to check Smart Hub service availability where you live.
Get the Smart Hub for $10/month for 24 months with TELUS Easy Payment on a 2 year term with all plans. No term fee is $270.
50 GB monthly data
250 GB monthly data
500 GB monthly data
Additional data usage is $10 per 5GB with all plans.
If you are a Quebec client, please contact us at 310-1212.
Frequently asked questions
Qualification for TELUS High Speed Internet with Smarthub:
- TELUS provides Smarthub services only in selected communities to ensure that customers using internet service in these areas get an optimal experience. Since it is a wireless service, speed and signal strength may vary with your configuration, internet traffic, environmental conditions, applicable network management or other factors. For a description of TELUS network management practices, visit telus.com/networkmanagement and telus.com/optimization
- Since this service is available in selected communities, customers have to make sure their address is qualified for service via the qualification tool on www.telus.com/smarthub
- Steps and options to enter your address are available on the web page
- If your address qualifies for the service, you can reach the nearest dealership and subscribe to the service.
- However, if your address does not qualify, then we will not be able to offer you Smarthub services at this time. However, it is our constant endeavor to expand this service, so we request you to check back in the future for service availability
Can I move my Smart Hub?
- No. TELUS High Speed Internet with Smart Hub is a fixed internet connection.
What happens if I move my Smart Hub to another location?
- Your internet service will be blocked.
What if I’m moving?
- Please call 1-866-641-5215 to change your service address.
What if I want a second Smart Hub installed at another location?
- You first need to qualify the second service address. If it qualifies for service, you can subscribe to the service by contacting your nearest Smart Hub dealership.
Can I play Peer 2 Peer (P2P) Online gaming with Smart Hub?
- The Smart Hub is currently not configured to support P2P gaming on any online gaming console including Xbox, PlayStation and Nintendo. This is due to a limitation on the network.
There are 4 ways to check for service availability www.telus.com/smarthub:
- Find my location (For use with Smartphones only): Scroll to the ‘Find Location’ button and click it
- My street address: Input your street address in the format shown. i.e 1225 Range Road 199, Alix, Alberta not 1225 Rng Rd, Alix, AB. Click on the 'Continue' button
- Legal land description (Alberta only): Input your Alberta Township LLD section in the format shown without letters i.e. input 1-87-18-4 not 1-87-18-W4. Note the result is for the center of the LLD. Click on the 'Continue' button, and after the result is shown on the map, click on the map to refine your location.
- Coordinate location: To retrieve your coordinates you can use your Smartphone and a mapping app such as Apple Maps, Google Maps or a GPS device. Click on the 'Continue' button
- For all methods, you can use the map showing your entered location to refine the position. Click on the map to move the white pin.
How can I display current GPS coordinates on my Smartphone?
You can use the Google maps mobile application to find your GPS coordinates in decimal degrees. If you do not have the app you can download it from the Playstore or App Store. Follow these steps to find your location coordinates in decimal degrees:
For iphone: First make sure that Location Services is On. Navigate to Settings ->Privacy -> Location Services -> On
In the list of apps under Location Services, make sure Google Maps is enabled
Press the Home button to exit Settings
On your phone or tablet, open the Google Maps app
Touch and hold the area of the map where you are located. You'll see a red pin appear.
Depending on your device, the coordinates will be found in the search box or you can scroll downwards to view the coordinates
How do I qualify my address using a legal land description
- Input your Alberta Township LLD section in the format shown without letters i.e. input 1-87-18-4 not 1-87-18-W4
Internet speed explained
"Internet speed" refers to how quickly information can be transmitted back and forth from the Internet to your computer. Internet speeds are measured in Mbps (Megabits per second).
- Download speed is how quickly information is transmitted from the Internet to your computer. When it comes to reading, playing games, viewing video and listening to streaming music on the web, this is the key number
- Upload speed is how quickly you can send information from your computer to the Internet
What can affect your Internet speed
Many factors influence the actual Internet speed you experience at any given time, including:
- The speed of the website from which you're downloading information
- The number of people trying to download the same information as you from the same website
- The number of applications or programmes you are running on your computer
- The distance between the TELUS Smarthub and your device
- Your computer’s age
Recommended settings for streaming video
Streaming video sites and services allow you to change the quality of the stream. You might think you always want to choose the Best/Highest quality, but choosing the ‘best’ may result in stuttering. You may find a small decrease to 720P or 480P still looks very similar in your browser, but will load much faster. Here are some recommended settings for popular streaming services :
- YouTube video quality speed requirements
- To view 1080p video, you should have a download speed of 8 Mbps
- To view 720p video, you should have a download speed of 5 Mbps
- To view 480p video, you should have a download speed of 2.5 Mbps
- To view 360p video, you should have a download speed of 1 Mbps
- Netflix video quality recommended settings
- To view 3-D video, you should have a download speed of 12 Mbps
- To view Super HD video, you should have a download speed of 7 Mbps
- To view HD video, you should have a download speed of 5 Mbps
- To view DVD video, you should have a download speed of 3 Mbps
- To view Basic video, you should have a download speed of 1.5 Mbps
What is Wi-Fi?
Wi-Fi is technology that connects your personal devices, such as your tablet, smartphone or laptop, to the Internet without the need of a physical wired connection. This network technology transmits radio signals to and from your Smarthub so that you can browse webpages, stream videos or play online games.
Why is Wi-Fi important?
When connecting by Wi-Fi, you benefit from the freedom and convenience of accessing the Internet throughout your home on Wi-Fi enabled devices, such as tablets or smartphones, that do not have wired connections. You and your family can also benefit from connecting to shared devices, such as your home printer, throughout your home.
What are some factors that affect Wi-Fi?
Here are some factors that affect your Wi-Fi performance:
- Your home
- When listening to music on the radio, the sound quality is not only dependent on how close you are to the radio but also on the number of walls the sound must pass through. Wi-Fi acts in a similar way. In order for Wi-Fi signals to travel from your Smarthub to where you are using your device, it must pass through your walls and floors. Building materials like concrete and brick will reduce your Wi-Fi signal strength.
- Your neighbours
- Wi-Fi signals operate only on certain radio frequencies. Congestion on these frequencies are problematic because of high density living. Wi-Fi networks can become overcrowded, just like traffic on highways. The number of neighbouring Wi-Fi networks around your home can have an impact on your Wi-Fi performance.
- Your devices
- The number of devices, the age of your devices and what you do on your devices are all factors that affect your Wi-Fi performance. Wi-Fi technology allows for your Smarthub to communicate with one device at a time.
- If you have multiple Wi-Fi devices operating at the same time, each device must wait their turn to communicate. Some older tablets and smartphones communicate at a slower rate and can slow down your entire Wi-Fi network.
- Like using the water from the same pipe to run the dishwasher, take a shower and care for your lawn, Wi-Fi bandwidth is shared amongst all your devices. Some applications, like uploading large files to your cloud storage, are bandwidth intensive and will hog more of the Wi-Fi network, leaving less available for the rest of your other devices.
- In addition, other personal devices in your home emit disruptors to your Wi-Fi network because they operate on the same radio frequency as your Wi-Fi signals. A few examples include microwaves, baby monitors, cordless phones and wireless speaker systems.
Wi-Fi speed and coverage explained
Understanding the difference between internet speed and Wi-Fi speed is important. Internet speed is speed that is stated on your internet speed plan I.e. Upto 25Mbps . Think of internet speed as the “pipe” that enters your home. Once inside the home, all your personal devices that need to access the internet are connected to the Smarthub via Wi-Fi.
In the case of Wi-Fi connected devices, your internet gets distributed and shared amongst all your Wi-Fi personal devices that you use. The Wi-Fi speeds that you can attain depend on various factors that are explained in this article.
What is Wi-Fi coverage?
Wi-Fi coverage is the quality of your signal over a certain distance that enables you to connect your personal devices to the internet seamlessly.
Wi-Fi coverage behaves similarly to music playing from a speaker. The closer you are to the speaker, the better quality and clearer you can hear the music. Like listening to music, your Wi-Fi signal is stronger (and faster) the closer you are to your Smarthub. As you move further away from your Smarthub, Wi-Fi signals lose intensity, which is why the quality of your connection decreases. At some point, you might move far enough that you will simply be out of range and have no Wi-Fi signal at all.
How much coverage is provided?
There is no simple rule to calculate the amount of coverage smarthub will offer. For everyday use, like surfing websites, streaming videos or sharing photos, your Wi-Fi network will provide great coverage throughout your home.
The speeds you can achieve within various coverage areas varies with distance from the Smarthub along with other factors.
Your Smarthub will be able to provide coverage throughout your home. On average, maximum speeds and best coverage are achievable within 2000 sq ft* around your Smarthub. As you move into further coverage zones, your speeds will slow down.
The size of each coverage zone depends on your usage and home’s unique characteristics. Here are some of the key factors that impact your Wi-Fi coverage and speeds:
- Home construction materials that block Wi-Fi signals
- E.g. concrete, brick and heated floors
- Electronic devices that emit interference to your Wi-Fi signals
- E.g. microwaves, baby monitors and bluetooth speakers
- Home decorations that reflect or distort Wi-Fi signals
- E.g. mirrors and fish tanks
Your setup and usage
- Distance from your Smarthub
- The closer the better!
- Location of your Smarthub
- Off the ground, generally on a table
- Clear of electronic obstacles
- Your personal device's age and technology limitations
- Older smartphones and some newer smart TVs have fewer Wi-Fi antennas
- Your Internet speed plan
- Number of devices in your home are using Wi-Fi at the same time
Positioning your Smarthub:
- Place the Smarthub in an area where you receive a full signal strength. If it’s in a location that is surrounded by other electronic items or in a basement, move it to an open area in a home to ensure you have a good signal strength.
- Move your Smarthub off the floor.
- Avoid placing the Smarthub in cabinets, or near mirrored objects, fish tanks or objects that may obstruct the signal.
Minimize radio interference:
Some devices may cause interference with your Wi-Fi signal if they are within close proximity of your Smarthub. If possible, try removing or turning off sources of potential interference. Try to relocate the following away from your Smarthub and Wi-Fi devices:
- Baby monitors
- Wireless security cameras
- Cordless telephone base stations
- Wireless speaker systems
- Certain monitors and LCD displays
Sharing your Wi-Fi bandwidth
Your Wi-Fi bandwidth is shared across all connected devices in your home. Using up this bandwidth can impact the speed and performance of your device.
Some devices connected to your Wi-Fi may automatically use bandwidth. If you do not require your device to be connected turn it off and this should help free up some bandwidth
If you find you are consistently using more than what your plan allows, consider upgrading your plan
Sharing the same frequency can slow down or disrupt your Wi-Fi service. This is particularly problematic in multi-dwelling units where a neighbour’s Wi-Fi can be operating on the same frequency.
If you continue to experience congestion issues contact us to discuss other solutions.