There are step-by-step instructions or convenient videos to follow for installing DIY equipment. See our Camera Installation Guide and steps to set up and manage your doorbell camera.

Cameras are electrically wired and do not need batteries. For more information about cameras, see our camera installation guides.

Each video starts when motion is detected. 3000 video clips are included with all video plans and video expansion packs are available as add-on items that include an extra 5000 clips of storage.

You may already have devices that are eligible to use with TELUS SmartHome Security such as Ecobee, Lutron, Nest or Sonos. For the full list, see our Compatible Products page. For more information on TELUS devices see our SmartHome Security Products page.

Did you know that 71% of TELUS SmartHome Security customers enjoy a discount from their insurer? TELUS SmartHome Security offers a complete security system that’s connected to a monitoring centre, saving the majority of our customers money on their home insurance. According to the Electronic Security Association’s Alarm.org, homeowners can save up to 20% on insurance if they have a security system with professional monitoring (a security system linked to a 24/7 monitoring centre). Contact your insurance provider to find out what kind of discount could be applied to your policy.

TELUS offers all the devices you need for your system on our SmartHome Security Products page.

If you're seeking other equipment, products such as Ecobee, Lutron, Nest and Sonos are compatible with TELUS SmartHome Security. For the full list, see our Compatible Products page.

Please note the following devices are not compatible with TELUS SmartHome Security solutions: Philips Hue, Arlo Cameras, Ring Doorbells, Nest Protect and Camera product series.

To view your security footage, see our Self-install Quick Start Guide. It will show you the steps to set up the app, set up the control panel and sensors as well as add video devices.