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Video camera installation guides

Video camera installation guides / Child Article Config

Video Camera installation guides-update-2

Step-by-step instructions helping you set up your service

Watch this video on how to set up your Outdoor Camera:

[youtube:id:v36ETGMIbAE]


Installing your Outdoor Camera (V723 model) / Video on how to install your Outdoor Camera

[__Print the Outdoor Camera installation guide (PDF)__](//assets.ctfassets.net/9mt4r6ro1ay9/112ncqRkDjJdOh9gUh7S9F/587dea663e418bd891c3099b14ecc1a2/TELUS_Outdoor-Camera_Customer_Print_English_V1_12-08-2020__1_.pdf)

Installing your Outdoor Camera (V723 model) / Printable installation guide (PDF)

__What’s in the box?__
- Outdoor Camera
- ADC-V723
- Mounting plate power supply
- Wall anchors 
- Wall screws

![Outdoor camera box contents](//images.ctfassets.net/9mt4r6ro1ay9/5OHz2haZ8u05AiVhh8B0Yy/43ff29ab6aa6d7821a533e901c7ccf2c/Outdoor_camera_box_contents.png)

__You’ll need__:

- Smartphone or Tablet
- Screwdriver 
- Pencil 
- 2.5 Mbps upload Wi-Fi

__Optional__:
- Drill
- Ladder
- Caulk 
- Masonry drill bit
- 13mm (1/2 inch) drill bit

![Outdoor camera tools required](//images.ctfassets.net/9mt4r6ro1ay9/2lMQ7CckC0baSLQjG15rn2/97ed146e3a29acef7c349fd22c0f7e84/Outdoor_camera_tools_required.png)

Installing your Outdoor Camera (V723 model) / Before you start

In the comfort of your home, plug in the camera to begin setup before taking it outside.
1. Connect the power cable to the camera
2. Plug the power supply into the power outlet and wait about 6 seconds for the LED to start flashing white

![turn on outdoor camera](//images.ctfassets.net/9mt4r6ro1ay9/3N5v7cXmcyPcc8n3aVWGRI/1565075490b3193f81007ae79b84f03b/turn_on_outdoor_camera.png)

![Outdoor camera LED not flashing](//images.ctfassets.net/9mt4r6ro1ay9/7A76dyAGoxgZeVbTZqjRF5/111ed79aba79583509818db34f0c7c47/Outdoor_camera_LED_not_flashing.png)

__LED not flashing white?__
Press and hold the button on the bottom of the camera until the light starts flashing white.

Installing your Outdoor Camera (V723 model) / Turn on the Camera indoors

Download the TELUS SmartHome app. Then log in with your My TELUS credentials.

<table type="white"><tbody><tr><td style="text-align: center;"><a href="https://play.google.com/store/apps/details?id=com.alarm.alarmmobile.android.telus&hl=en_CA" target="_blank"><img style="margin-left: auto; margin-right: auto;" src="//images.ctfassets.net/9mt4r6ro1ay9/3O8kA6PhsKMF5lO7nwTByu/35c42e14b2aabf53ccfab13d8fb68719/GooglePlay_English_2x.jpg"></a></td><td style="text-align: center;"><a href="https://apps.apple.com/ca/app/smarthome/id1200050042" target="_blank"><img style="margin-left: auto; margin-right: auto;" src="//images.ctfassets.net/9mt4r6ro1ay9/5CTYyLtbuNQVpmfBr7RXPl/68563126a74d75a534ff4d8d59279e35/AppStore_English_2x.jpg"></a></td></tr></tbody></table>

![SHS app login](//images.ctfassets.net/9mt4r6ro1ay9/6RhLtOTkkHbJY7gE0cW3GM/40d577c6b27298ea89621d9f4358535f/SHS_app_login.png)

Installing your Outdoor Camera (V723 model) / Get the TELUS SmartHome App

1. Select __Menu__ at the top left-hand corner
2. Select __+ Add Device__
3. Select __Video Camera__
4. Select __Outdoor Camera ADC-V723__
5. Type in a name for your camera and select __Next__

![Add Outdoor Camera 1](//images.ctfassets.net/9mt4r6ro1ay9/2p46BAaBCxP5ysblGnyCRK/23dc04321e8f5abf8019f802d5718b16/Add_Outdoor_Camera_1.png)

![Select V723 camera](//images.ctfassets.net/9mt4r6ro1ay9/1hFXihyxkTDpzrDfjTDTOb/3916482ad148d6caf8be5bf2688048aa/Select_V723_camera.png)

Installing your Outdoor Camera (V723 model) / Add the camera to your account

Let’s connect your smartphone to the camera’s temporary Wi-Fi network. This will allow you to add the camera to your home Wi-Fi network.

1. On your smartphone, exit the TELUS SmartHome app and go to the __Settings__ app
2. Connect your smartphone to the camera’s temporary Wi-Fi network: __ADC-V723 (XX:XX:XX)__
![Connect your video device](//images.ctfassets.net/9mt4r6ro1ay9/3tb1Iu0arJCqpt8glGkT0t/0b0fbdba36402607cd2fa7881ca37a18/Connect_your_video_device.png)
![Connect to tempory Wi-Fi](//images.ctfassets.net/9mt4r6ro1ay9/riUpS26HNiw2mzMp6gR2V/dd69889fb43d402bd76a6a9d951b1fe1/Connect_to_tempory_Wi-Fi.png)

3. After you are connected to the __ADC-V723 (XX:XX:XX)__ Wi-Fi network, return to the TELUS SmartHome app and select __Next__
4. Select __Scan for Networks__
![Scan for Network](//images.ctfassets.net/9mt4r6ro1ay9/7cIeoXyphtNWHUWGKzxPjh/431c6de7b97cb0c1f49f7b94e51a8697/Scan_for_Network.png)

5. Select your home Wi-Fi network name from the list
6. Type in your Wi-Fi network password and select __Next__
7. Continue following the steps in the app until the installation is complete. This may take a few minutes
![connect to network](//images.ctfassets.net/9mt4r6ro1ay9/7yRPjNjeHp3aSpSuDbpjvx/38a3462c6b83e28de87ee7b063aef16f/connect_to_network.png)


Installing your Outdoor Camera (V723 model) / Connect to temporary Wi-Fi network and follow the steps in the app

The Outdoor Camera requires a minimum of 2.5 Mbps upload speed to operate. In a browser on your smartphone, visit [__telus.com/SpeedTest__](https://www.telus.com/en/support/article/speed-test) to determine the Internet speed at your chosen location.

![select outdoor location](//images.ctfassets.net/9mt4r6ro1ay9/peZfxkWAZ1RoX3ZP4H7YL/d5aa7f137b4fd8f0765612360a875c53/select_outdoor_location.png)

__No Wi-Fi?__
If you are unable to find a location with adequate Wi-Fi coverage, please contact us at 1-855-255-8828 for assistance.

![check wi-fi speed](//images.ctfassets.net/9mt4r6ro1ay9/ZBAk4i0dMRuehlhKXlP8o/3fe61fa584d01914952709a9fbfcfb11/check_wi-fi_speed.png)

Installing your Outdoor Camera (V723 model) / Select a location outside and check your Wi-Fi speed

1. Find an indoor or outdoor power outlet near the chosen camera location
<br></br>__Important__: If using an outdoor outlet, you must have a weatherproof enclosure. Additionally, do not use an outdoor outlet that is timer or switch controlled.
![Find outlet](//images.ctfassets.net/9mt4r6ro1ay9/6OZ0koXQpU8a3kohWwcjQ9/2aa5da92ee9320cf11681ea253eb811f/Find_outlet.png)

2. Connect the power cable to the camera, and then plug the power supply into the power outlet
![plug in camera](//images.ctfassets.net/9mt4r6ro1ay9/5WgjYvlfNpV15QvuvSXa2j/408fb51047719564cf7ec5f392d3752d/plug_in_camera.png)


Installing your Outdoor Camera (V723 model) / Find an outlet near chosen location and plug in camera

Here are options to run your cable:
- Through the corner opening of a door, garage or window to an indoor power outlet
- Along siding to an outdoor power outlet with a weatherproof enclosure
- Through a drilled hole in the wall (use a 13mm (1/2 inch) drill bit)

__Tip__: Use caulk to seal around the drilled hole.

![plan cable route for outdoor camera](//images.ctfassets.net/9mt4r6ro1ay9/2p2o6IslaYthvp6Rj1LGun/6253aa24868792f823b189e589eb9551/plan_cable_route_for_outdoor_camera.png)

__Cable not long enough?__ Consider purchasing a DC Extension Cable.

![DC extension cable Outdoor Camera](//images.ctfassets.net/9mt4r6ro1ay9/Z0jWURIVYwhdjOZFiIyUq/1162e1e8e95761dd61dfcb489caf9942/DC_extension_cable_Outdoor_Camera.png)

Installing your Outdoor Camera (V723 model) / Plan a cable route to outlet

1. Place the camera 2.5 to 4.5 metres (8 to 15 feet) above the ground
![determine camera angle](//images.ctfassets.net/9mt4r6ro1ay9/2NFNtSksgGa8kPoFWZCRHS/c7fcf081be8a9d43ac4c8651cb2c67a1/determine_camera_angle.png)
<br></br>__Tip__: Return to the TELUS SmartHome app and view the live feed to help adjust the camera to the desired position.
![Place camera](//images.ctfassets.net/9mt4r6ro1ay9/7f1dMBi4Chw538b1fgYJaA/969d690e3c7d59edffa593c42bdf7291/Place_camera.png)

2. Tilt the camera downward 30 to 60 degrees, enough to see people’s faces 
3. Make sure the camera has a clear view and the horizon is level
   __No clear view?__
   If you are unable to achieve a clear view at your chosen location, consider finding a different location to mount your camera. 
![camera angle](//images.ctfassets.net/9mt4r6ro1ay9/1TujVFdlhJ2jmy1cnDZAhX/c1c060f08cee9f05b90e6edef0f645ef/camera_angle.png)


Installing your Outdoor Camera (V723 model) / Determine camera position and angle

1. Place the mounting bracket at the desired location, ensuring it is level
2. Using a pencil, mark location of the screw holes 

![mark screw holes](//images.ctfassets.net/9mt4r6ro1ay9/6wXkTqpEhyWgYQNNSdcWpK/8e1bea8ab9b5fc3c77a1b72f3c84e14a/mark_screw_holes.png)


Installing your Outdoor Camera (V723 model) / Mark screw holes

- If you have wood, vinyl or aluminum siding go to __Step 12__
- If you have stucco, brick or stone go to __Step 11__

![determine your siding](//images.ctfassets.net/9mt4r6ro1ay9/7wzcwrZbeIwZFQIIEspkCQ/40b90dc45c6340ccab498161bcb1e072/determine_your_siding.png)

Installing your Outdoor Camera (V723 model) / Determine your siding

1. Using a 6mm (¼ inch) masonry drill bit, drill pilot holes for the wall anchors
2. Push or hammer the wall anchors into the pilot holes

![Masonry install](//images.ctfassets.net/9mt4r6ro1ay9/5lVo78I6aZKQyafiZikat9/c18841bb584049c4e17a114569092f24/Masonry_install.png)

Installing your Outdoor Camera (V723 model) / Masonry install

1. Place the mounting bracket over the marked location for the screws
2. Screw the mounting bracket into the siding or wall

![Tools to attach mounting bracket](//images.ctfassets.net/9mt4r6ro1ay9/13YEH2mqMtQIasdk82kZ3x/7fe63fcd4848807fb3e79eaca748cc10/Tools_to_attach_mounting_bracket.png)

![Attach mounting bracket](//images.ctfassets.net/9mt4r6ro1ay9/7qlrPCgDZ4eZIgf0ZobJJL/c65f5b6f7cf0a3b01ef19bee8a63ae93/Attach_mounting_bracket.png)


Installing your Outdoor Camera (V723 model) / Attach mounting bracket

1. Insert the camera into the mounting bracket, ensuring the power cable is placed in the groove
2. Secure the camera to the mounting bracket using the screw

![Attach outdoor camera](//images.ctfassets.net/9mt4r6ro1ay9/4rsWVNCV7wZwMsXkgxvXNS/c08800cff6fa2d9f3f7d9322c48f72b6/Attach_outdoor_camera.png)


Installing your Outdoor Camera (V723 model) / Attach Outdoor Camera

Use staples, cable tracks or cable fasteners (not included) to secure the power cable.

![secure cable route](//images.ctfassets.net/9mt4r6ro1ay9/1jsV0jWh4Ta8O047rviUEh/9117d0fb4924ff812cd34d152b4eaa98/secure_cable_route.png)

Installing your Outdoor Camera (V723 model) / Secure cable route

1. Select __Menu__ at the top left-hand corner
2. Select __Video__
3. Select the gear icon at the top right-hand corner
4. Select __Calibrate Cameras__
5. Follow the on-screen steps to complete the calibration of your camera

__Important__: If you do not calibrate your Outdoor Camera, it will not function properly.

![Caliberate V723 camera](//images.ctfassets.net/9mt4r6ro1ay9/3KIJKEo6uUUNqGYuxLxlyd/48368c630af75f1912e0231bae6b63a5/Caliberate_V723_camera.png)

![Caliberate v723 camera 2](//images.ctfassets.net/9mt4r6ro1ay9/MjeMvRXT6CyFZSiL0HreH/7681af0b53cbf214f1b127c1ab7771c6/Caliberate_v723_camera_2.png)

![caliberate v723 2](//images.ctfassets.net/9mt4r6ro1ay9/1r82FIuvft0nhnfQdMbmpd/0ae265d6c9fcc971afcb07e924e7b1bb/caliberate_v723_2.png)

Installing your Outdoor Camera (V723 model) / Calibrate camera

To set up your Smart Video Alerts, watch this video.

[youtube:id:pr93O3EOxA0]

1. Log in to your TELUS SmartHome app
2. Select __Menu__ at the top left-hand corner
![Select menu and video](//images.ctfassets.net/9mt4r6ro1ay9/36CQPAqxdLTzMGK8GchI4V/ff01a11d7998d8520e63676bdef3fa82/Select_menu_and_video.png)

3. Select __Video__
4. Select the gear icon at the top right-hand corner
![Select recording rules](//images.ctfassets.net/9mt4r6ro1ay9/5e3mcXNCV2urbCYTbLkNL7/250660440f1d534d49faeb7169fc2c0f/Select_recording_rules.png)

5. Select __Recording Rules__
6. Select __Add New Rule__ at the top right-hand corner
7. Select __Video Analytics__ 
![Add recording rule in V723](//images.ctfassets.net/9mt4r6ro1ay9/2sQmGRGxrlHmChO5n1kMJQ/d9d56c8be2360ca454d3fb71135f8858/Add_recording_rule_in_V723.png)

8. Select __Camera__
9. Select either __Ground Zone__ or __Tripwire__ and select __Next__
![Ground zone or tripwire](//images.ctfassets.net/9mt4r6ro1ay9/3HHZaxWIIElmq2JSv6HHwp/941885b1a19ecbbcb0e7324d573de93c/Ground_zone_or_tripwire.png)

10. Follow the on-screen steps to complete the setup of your __Smart Video Alerts__
![Smartalert](//images.ctfassets.net/9mt4r6ro1ay9/7fK1cicLNWPx8BNDpwyCUK/a1d6312f77c15e83c095d696436e248e/Smartalert.png)

For more information, visit [__Setting up Smart Video Alerts__](https://www.telus.com/en/support/article/set-up-smart-video-alerts).


Installing your Outdoor Camera (V723 model) / Customize Smart Video Alerts

__Nice work. You're all done.__

![V723 setup complete](//images.ctfassets.net/9mt4r6ro1ay9/GPwguyHBNGt2zUqwtfP88/a53020e99b017404b100a982611ded8a/V723_setup_complete.png)

Installing your Outdoor Camera (V723 model) / Your setup is complete

![LED reference guide V723](//images.ctfassets.net/9mt4r6ro1ay9/4KDRNHU4TMH29HAWskYc5W/a8c29c55595207a8b20a07bad62a2d8d/LED_reference_guide_V723.png)

Installing your Outdoor Camera (V723 model) / LED reference guide

__Power cycle__
If you have issues connecting the camera to a TELUS account, power cycle the camera (unplug the power cable from the camera and plug it back in to restore power). 

__Factory reset__
If issues persist, reset the camera to factory defaults. Press and hold the button on the bottom of the camera for 15 seconds until the light starts flashing red and green. 

__Note__: You will need to reinstall the camera after a factory reset.

![troubleshoot outdoor camera](//images.ctfassets.net/9mt4r6ro1ay9/2su1AF2fgIq8KJsfCOkEew/95fa72236ac99fffbc42861bd90e1343/troubleshoot_outdoor_camera.png)

__Important__: If the camera was previously installed to a TELUS account, it will need to be deleted before it can be installed again.

__Additional troubleshooting__

Need help with your Doorbell Camera? Visit [__telus.com/CameraSupport__](https://www.telus.com/camerasupport) for more step-by-step instructions to resolve your issue.


Installing your V723 Outdoor Camera / Troubleshooting 

Installing your Outdoor Camera (V723 model)

Installing your Outdoor Camera (V723 model) Child article config

Installing your Outdoor Camera (V723 model) / SEO

Instructions to install outdoor camera (V723 model).

How to install  Outdoor Camera (V723 model) | TELUS Support

Install your v723 Outdoor Camera using these instructions

Don’t have the app or having trouble logging in? [__Click here to learn more__](https://www.telus.com/en/support/article/log-in-telus-smarthome-security-account).

1. Log in to your TELUS SmartHome app on your mobile device
2. Select __Menu__ at the top left-hand corner
3. Select __+ Add device__
4. Select __Video camera__ ![SmartHome app menu icon](//images.ctfassets.net/9mt4r6ro1ay9/3Vi5kJlP2ih4DE4CWCeHF1/bf6fe3e5d8188f0d9d04ebf6782118fa/SmartHome_app_menu_icon.jpg) ![SmartHome app add device](//images.ctfassets.net/9mt4r6ro1ay9/40YFyz053dI8dO6f15wBvX/7fe5b596e357c8731d384e8fcd1de7b9/SmartHome_app_add_device.jpg) ![SmartHome app video camera option](//images.ctfassets.net/9mt4r6ro1ay9/2VvUj8p9zuVTxaKdzviDJt/3ca16354e2a6fb1d8a3565f459270bbe/SmartHome_app_video_camera_option.jpg)
5. Select the correct camera type and proceed to the "Verify LED light" screen
6. Make sure the camera is plugged in and the LED is flashing white. If the LED is not flashing white, press and hold the button on the back of the camera until the LED starts flashing white and then release. Select __Next__ on the top right of the screen to continue
7. Please allow Alarm.com access to this device’s location. Select __Allow__
8. Type in a name for your camera and select __Next__
9. Once your device has been found, verify the last six digits of the MAC address (can be found on the back of the camera) and select the device you would like to install
10. Exit the TELUS SmartHome app and proceed to your phone’s __Settings__ to connect to the __ALARM (XX:XX:XX)__ network. After you successfully connect to the ALARM network, return to the TELUS SmartHome app and select __Next__
11. Scan for your Wi-Fi network from the list and enter the Wi-Fi password, then select __Next__
12. After the installation process is completed, select __Next__
13. Select __Done__ at the additional setup screen
14. Your video feed should show up under __Video__ on your TELUS SmartHome app
15. Follow the instructions below to mount your Outdoor Camera

Installing your Outdoor Camera (V722 model) / Install the camera on your SmartHome App

When selecting a location to mount your Outdoor Camera, there are 3 important considerations:

__Wi-Fi strength__. Your camera requires a minimum of 2.5 MegaBits per second upload speed, but a stronger signal will create a more reliable and higher quality video feed. To test your Wi-Fi speed at your chosen location, run a speed test on a phone or laptop at that location by visiting [__telus.com/speedtest__](https://www.telus.com/en/support/article/speed-test). If you are unable to find a location with adequate Wi-Fi coverage, consider purchasing a TELUS Boost Wi-Fi to extend the range of your home Wi-Fi network. Call TELUS support for more information.

__Cable length__. Before mounting, you’ll need to plot a route to run the cable to a power outlet. In some cases, you may want to drill through a wall or run the cable along the siding. For more length, a DC extension cable can be purchased to insert between the camera and outlet segments of cable. The cable could be secured to the wall with staples, a cable track or raceway or any number of cable fasteners available at your local hardware store. Be sure to allow enough slack to adjust the cable as needed.

__Camera angle__. You will want to aim the camera with a good view. You can view the live feed of a connected camera in your SmartHome app. For your video analytics to work best, the camera should be 8 to 15 feet above the ground.

To mount the outdoor camera, you’ll need to drill holes into the wall. Use the longer screws that were included with the camera if you’re drilling into wood, and we recommend using the anchors for stucco or brick walls. You can then mount the camera body into the wall using the included screws.

Installing your Outdoor Camera (V722 model) / Mount your Outdoor Camera

To take full advantage of your camera(s), make sure to customize your [__Smart Video Alerts__](https://www.telus.com/en/support/article/using-your-video-services). To set up your Smart Video Alerts, follow these steps or watch this video.

[youtube:id:pr93O3EOxA0]

1. Log in to your TELUS SmartHome app
2. Select __Menu__ at the top left-hand corner
3. Select __Video__
4. Select the gear icon at the top right-hand corner
5. Select __Recording rules__
6. Select __Add rule__ at the top right-hand corner
7. Select __Video Analytics__ and follow the on-screen steps to complete the setup of your Smart Video Alerts (to learn more on how to set up Smart Video Alerts, please read the [__Setting up Smart Video Alerts__](https://www.telus.com/en/support/article/set-up-smart-video-alerts) page)

Installing your Outdoor Camera (V722 model) / Customize your Smart Video Alerts

Need help with your video camera? Visit [__telus.com/CameraSupport__](https://www.telus.com/camerasupport) for more step-by-step instructions to resolve your issue.

Installing your Outdoor Camera (V722 model) / Troubleshoot your video camera

Installing your Outdoor Camera (V722 model)

Installing your Outdoor Camera (V722 model) / Child article config

Installing your Outdoor Camera (V722 model) / SEO

Instructions to install outdoor camera (V722 model).

How to install  Outdoor Camera (V722 model) | TELUS Support

Install your V722 Outdoor Camera using these instructions

[__Print the Indoor Camera installation guide (PDF)__](//assets.ctfassets.net/9mt4r6ro1ay9/4pHuxKUkAOezok4fUyFgGO/ed511322d2cc01ade18d14939725b1f1/TELUS_Indoor-Camera-ADC-V523_Customer_Print_06-02-2021_EN-.pdf)


Installing your Indoor Camera (V523 model) / Printable installation guide (PDF)

__What's included in the box?__

- Indoor Camera ADC-V523
- Mounting plate
- Power supply
- Wall anchors
- Wall screws

![V523-EN-1](//images.ctfassets.net/9mt4r6ro1ay9/1Mq9yA91cZga8z9Ja5gPXo/dfda4c6249d3bb3d47f6eb4bbf332e7b/V523-EN-1.png)

__You'll need__:

- A smartphone or tablet
- 2.5 Mbps upload Wi-Fi
- Optional: Screwdriver, drill, pencil, 6mm (1/4 inch) drill bit

![V523-EN-2](//images.ctfassets.net/9mt4r6ro1ay9/1IqSBOFrxHdr2Mc8rwUvHe/6b8dd1bdc4f1672eb15be7df8eb71a29/V523-EN-2.png)


Installing your Indoor Camera (V523 model) / Before you start

Choose a location with the following:

- Indoor power outlet nearby
- Good Wi-Fi signal strength
- Clear view of the area

__Note__: For wall mounting installation, please see steps 8 to 10.

![V523-EN-3](//images.ctfassets.net/9mt4r6ro1ay9/2Ef9wGNqiNJO4tw52hSCQ5/8c8da711d023b5bb8e6f74ae3483d43c/V523-EN-3.png)

Installing your Indoor Camera (V523 model) / Step 1: Find an outlet near chosen location and plug in camera

The Indoor Camera requires a minimum of 2.5 Mbps upload speed to operate. In a browser on your smartphone (Safari on Apple iPhones or Google Chrome on Android phones), visit [__telus.com/SpeedTest__](https://www.telus.com/en/support/article/speed-test) to determine the internet speed at your chosen location.

If you are unable to find a location with adequate Wi-Fi coverage, please contact us at 1-855-255-8828 for assistance.

![V523-EN-4](//images.ctfassets.net/9mt4r6ro1ay9/7LWqDdIwbBiyWeOW1QrGy9/8703d76e05e40a6c586d93e2a70724b3/V523-EN-4.png)


Installing your Indoor Camera (V523 model) / Step 2: Check your Wi-Fi speed at location

1. Connect the power cable to the camera
2. Plug the power supply into the power outlet and wait about 15 seconds for the LED to start flashing white

__Is the LED not flashing white?__ Press and hold the WPS/RESET button for 6 seconds until the light starts flashing white.

![V523-EN-5](//images.ctfassets.net/9mt4r6ro1ay9/zFME7vtjfsnacWHoQ0Xvf/40409829bd4d1cfc7d980403958093c6/V523-EN-5.png)

Installing your Indoor Camera (V523 model) / Step 3: Turn on the camera

Download the TELUS SmartHome app, then log in with your My TELUS credentials.

<table type="white"><tbody><tr><td style="text-align: center;"><a href="https://play.google.com/store/apps/details?id=com.alarm.alarmmobile.android.telus&hl=en_CA" target="_blank"><img style="margin-left: auto; margin-right: auto;" src="//images.ctfassets.net/9mt4r6ro1ay9/3O8kA6PhsKMF5lO7nwTByu/35c42e14b2aabf53ccfab13d8fb68719/GooglePlay_English_2x.jpg"></a></td><td style="text-align: center;"><a href="https://apps.apple.com/ca/app/smarthome/id1200050042" target="_blank"><img style="margin-left: auto; margin-right: auto;" src="//images.ctfassets.net/9mt4r6ro1ay9/5CTYyLtbuNQVpmfBr7RXPl/68563126a74d75a534ff4d8d59279e35/AppStore_English_2x.jpg"></a></td></tr></tbody></table>

![V523-EN-7](//images.ctfassets.net/9mt4r6ro1ay9/B4E26Cj3sldCHhxtJc8VE/2a726c4717da6ba7213269f2cd1b3c7b/V523-EN-7.png)

Installing your Indoor Camera (V523 model) / Step 4: Get the TELUS SmartHome App

1. Select __Menu__ at the top left-hand corner
2. Select __+ Add Device__
3. Select __Video Camera__
4. Select __Indoor Camera ADC-V523__
5. Type in a name for your camera and select __Next__

![V523-EN-8](//images.ctfassets.net/9mt4r6ro1ay9/6I0VxrN81xnvITMy3TYQgK/e9e3d1a8c60fb1f9bad3e4fede948130/V523-EN-8.png)


Installing your Indoor Camera (V523 model) / Step 5: Add Indoor Camera to your account

Let’s connect your smartphone to the camera’s temporary Wi-Fi network. This will allow you to add the camera to your home Wi-Fi network later.

1. On your smartphone, exit the TELUS SmartHome app and go to the __Settings__ app
2. Connect your smartphone to the camera’s temporary Wi-Fi network: __ADC-V523 (XX:XX:XX)__
3. After you are connected to the __ADC-V523 (XX:XX:XX)__ Wi-Fi network, return to the TELUS SmartHome app and select __Next__

![V523-EN-9](//images.ctfassets.net/9mt4r6ro1ay9/2mifTGRbv6aqNQzq8C8j9u/dcf60fcecc07e0f0fb18b1d8c84e6906/V523-EN-9.png)


Installing your Indoor Camera (V523 model) / Step 6: Connect to temporary Wi-Fi network

Now let’s connect the camera to your home Wi-Fi network.

1. In the TELUS SmartHome app, select __Scan for Networks__ ![V523-EN-10](//images.ctfassets.net/9mt4r6ro1ay9/3ED9dTcnPqVzuS3SCvtS5s/6284a9429ac28a1cfba61ff03bcf7d08/V523-EN-10.png)

2. Select your home Wi-Fi network name from the list
3. Type in your Wi-Fi network password and select __Next__
4. Continue following steps in the app until the installation is complete. This may take a few minutes ![V523-EN-11](//images.ctfassets.net/9mt4r6ro1ay9/7iIYSQll1cHIVohbf814zT/8e5ce1f5ab0f8d6c2fdfa5426f0713ef/V523-EN-11.png)


Installing your Indoor Camera (V523 model) / Step 7: Follow the steps in the app

The camera can be mounted to a wall using the screws.

__Tip__: You can also attach the mounting bracket by drilling holes and using the drywall anchors provided. You’ll need a 6mm (¼ inch) drill bit.

![V523-EN-12 copy](//images.ctfassets.net/9mt4r6ro1ay9/5wixWNCYFWiQa2fW22XpT7/e8b99b10f6d7879b2969f653fefee81b/V523-EN-12_copy.png)

Installing your Indoor Camera (V523 model) / Step 8: Mount wall plate (optional)

1. Pull the tabs off the sides of the wall plate
2. Route the power cable through the wall plate, securing the cable in the clips

![V523-EN-13 copy](//images.ctfassets.net/9mt4r6ro1ay9/EJpfHkGHfm5Lak634aKzv/5b9754a9a7f4cf1c0fafb39de86a6e77/V523-EN-13_copy.png)


Installing your Indoor Camera (V523 model) / Step 9: Route cable (optional)

1. Attach the camera to the wall plate by aligning the slots on the base of the camera with the tabs on the wall plate
2. Slide the camera onto the tabs until it is full seated on the wall plate

![V523-EN-14 copy](//images.ctfassets.net/9mt4r6ro1ay9/1ARPiN7wlDlpkbhIoJO58q/0d5fdbaefca906c713c133540848d66e/V523-EN-14_copy.png)

Installing your Indoor Camera (V523 model) / Step 10: Attach the camera (optional)

1. Select __Menu__ at the top left-hand corner
2. Select __Video__
3. Select the gear icon at the top right-hand corner
4. Select __Calibrate Cameras__
5. Follow the on-screen steps to complete the calibration of your camera

__Important__: If you do not calibrate your Indoor Camera, it will not function properly.

![V523-EN-15](//images.ctfassets.net/9mt4r6ro1ay9/72TOabrHBmZMhDHEH3AToU/06506b1738262b802323dd5e0660e3da/V523-EN-15.png)

![V523-EN-16](//images.ctfassets.net/9mt4r6ro1ay9/3EVY7gEB8DxKmNUtFQDFZq/57a343fa9df10ccdd0944827a2e209ae/V523-EN-16.png)

Installing your Indoor Camera (V523 model) / Step 11: Calibrate camera

[youtube:id:pr93O3EOxA0]

1. Log in to your TELUS SmartHome app
2. Select __Menu__ at the top left-hand corner ![V523-EN-17](//images.ctfassets.net/9mt4r6ro1ay9/2cOgVZV4vvzsOJlyQN0dx/66ae5ae8fc03f475f2154f9e212ef0b8/V523-EN-17.png)

3. Select __Video__
4. Select the gear icon at the top right-hand corner ![V523-EN-18](//images.ctfassets.net/9mt4r6ro1ay9/2ltZwGdYeRCmhuJj438Hrw/f908b77953914c1d695c7f82238147f1/V523-EN-18.png)

5. Select __Recording Rules__
6. Select __Add New Rule__ at the top right-hand corner ![V523-EN-19](//images.ctfassets.net/9mt4r6ro1ay9/2Sogz1g6UazsX2XcEpHNpR/9db2f5a103ee87a16580d8c5a13c87dd/V523-EN-19.png)

7. Select __Video Analytics__ ![V523-EN-20](//images.ctfassets.net/9mt4r6ro1ay9/m39dcFLRhuX4SGI3TgvgF/b15493dabf5d116a715444cd1e222eef/V523-EN-20.png)

8. Select __Camera__
9. Select either __Ground Zone__ or __Tripwire__ and then choose __Next__ ![V523-EN-21](//images.ctfassets.net/9mt4r6ro1ay9/qyohgL1cLiEraOfZnAk6G/f7188d1ebd81ab4b5a816797d8804eb3/V523-EN-21.png)

10. Follow the on-screen steps to complete the setup of your Smart Video Alerts

For more information, please visit the [Setting up Smart Video Alerts](https://www.telus.com/en/support/article/set-up-smart-video-alerts) page.

Installing your Indoor Camera (V523 model) / Step 12: Customize Smart Video Alerts

 Nice work. You're all done.

![V523-EN-22](//images.ctfassets.net/9mt4r6ro1ay9/2Ns9Jev1G6iR5Ds1YyiAiz/817eb54308495f6d985dc3636b5ca5b8/V523-EN-22.png)

Installing your Indoor Camera (V523 model) / Your setup is complete

![V523-EN-23-update](//images.ctfassets.net/9mt4r6ro1ay9/4AxxtIBOwx4csf2Hkm9LFm/1505d4d4df03ba06fd1a42cba133f451/V523-EN-23-update.png)

Installing your Indoor Camera (V523 model) / LED reference guide

__Power cycle__

If you have issues connecting the camera to a TELUS account, power cycle the camera (unplug the power cable from the camera and plug it back in to restore power).

__Factory reset__

If issues persist, reset the camera to factory defaults. Press and hold the button on the bottom of the camera for 15 seconds until the light starts flashing red and green.

__Note__: You will need to reinstall the camera after a factory reset.

![V523-EN-24](//images.ctfassets.net/9mt4r6ro1ay9/JNcjXUpNkIFaLbysPMfkD/535c64d66a0952474be57c3258375393/V523-EN-24.png)

__Important__: If the camera was previously installed to a TELUS account, it will need to be deleted before it can be installed again.

__Additional troubleshooting__

Visit [__telus.com/CameraSupport__](https://www.telus.com/camerasupport) for additional troubleshooting instructions.


Installing your Indoor Camera (V523 model) / Troubleshooting

Installing your Indoor Camera (V523 model)

Installing your Indoor Camera (V523 model) Child article config

Installing your Indoor Camera (V523 model) / SEO

 Install your V523 Indoor Camera using these instructions

Installing your Indoor Camera (V523 model) | TELUS Support

Watch this video on how to set up your Indoor Camera:

[youtube:id:HGfdTJtjsA0]

Installing your Indoor Camera / Video on how to install your Indoor Camera

[__Print the Indoor Camera installation guide (PDF)__](//assets.ctfassets.net/9mt4r6ro1ay9/7jiwl16z90q6KKmviP8UBv/ca5e9e2cbc45d4bd322e1436c20a854f/TELUS_Indoor-Camera_Customer_Print_V1-12-08-2020.pdf)

Installing your Indoor Camera / Printable installation guide (PDF)

__What's in the box?__
- Indoor Camera ADC-V522IR
- Mounting plate
- Power supply
- Wall screws

![Indoor Camera box contents](//images.ctfassets.net/9mt4r6ro1ay9/5VNCfEifzjeos5uPKcykxC/e25d74c52bada914bc4c76ae8b27a7cb/Indoor_Camera_box_contents.png)

__You'll need__:
- A smartphone or tablet
- 2.5 Mbps upload Wi-Fi
- Optional: Screwdriver, drill, pencil, 6mm (1/4 inch) drill bit

![Tools](//images.ctfassets.net/9mt4r6ro1ay9/3E0P2FSQfQz9VqvzZM4Bmf/4662e867cb3cc9062cf576c1881983ab/Tools.png)

Installing your Indoor Camera / Before you start

Choose a location with the following:
- Indoor power outlet nearby
- Good Wi-Fi signal strength
- Clear view of the area

__Note__: For wall mounting installation see steps 8 to 10.

![Select a location](//images.ctfassets.net/9mt4r6ro1ay9/3z4DylgK4pvPNgenXgfMzh/74dbcab8896a3c28de3b7cab5423d2ce/Select_a_location.png)

Installing your Indoor Camera / Find an outlet near chosen location and plug in camera

The Indoor Camera requires a minimum of 2.5 Mbps upload speed to operate. In a browser on your smartphone, visit [__telus.com/SpeedTest__](https://www.telus.com/speedtest) to determine the Internet speed at your chosen location.

If you are unable to find a location with adequate Wi-Fi coverage, please contact us at 1-855-255-8828 for assistance.

![Internet Speed test](//images.ctfassets.net/9mt4r6ro1ay9/4E4RItIAi5cNokCJ0XQoo8/4838257fae3f6091ac8c2ef54783e6ab/Internet_Speed_test.png)

Installing your Indoor Camera / Check your Wi-Fi speed at location

1. Connect the power cable to the camera
2. Plug the power supply into the power outlet and wait about 15 seconds for the LED to start flashing white

__LED not flashing white?__
Press and hold the __WPS/RESET__ button for 6 seconds until the light starts flashing white.

![LED white light not flashing](//images.ctfassets.net/9mt4r6ro1ay9/5Xzf2yV8Md5LklFeCk8RFb/a8a85466d491fb9c3379a86c9e124dec/LED_white_light_not_flashing.png)


Installing your Indoor Camera / Turn on the camera

Download the TELUS SmartHome app, then log in with your My TELUS credentials.

<table type="white"><tbody><tr><td style="text-align: center;"><a href="https://play.google.com/store/apps/details?id=com.alarm.alarmmobile.android.telus&hl=en_CA" target="_blank"><img style="margin-left: auto; margin-right: auto;" src="//images.ctfassets.net/9mt4r6ro1ay9/3O8kA6PhsKMF5lO7nwTByu/35c42e14b2aabf53ccfab13d8fb68719/GooglePlay_English_2x.jpg"></a></td><td style="text-align: center;"><a href="https://apps.apple.com/ca/app/smarthome/id1200050042" target="_blank"><img style="margin-left: auto; margin-right: auto;" src="//images.ctfassets.net/9mt4r6ro1ay9/5CTYyLtbuNQVpmfBr7RXPl/68563126a74d75a534ff4d8d59279e35/AppStore_English_2x.jpg"></a></td></tr></tbody></table>

![SHS app login](//images.ctfassets.net/9mt4r6ro1ay9/6RhLtOTkkHbJY7gE0cW3GM/40d577c6b27298ea89621d9f4358535f/SHS_app_login.png)

Installing your Indoor Camera / Get the TELUS SmartHome App

1. Select __Menu__ at the top left-hand corner
2. Select __+ Add Device__
3. Select __Video Camera__
4. Select __Indoor Camera ADC-V522IR__
5. Type in a name for your camera and select __Next__

![Add indoor camera to account](//images.ctfassets.net/9mt4r6ro1ay9/7erIgX7XiM4V15ZmLrtFvw/a97672deac5b683611a2b9cba71565da/Add_indoor_camera_to_account.png)

Installing your Indoor Camera / Add Indoor Camera to your account

Let’s connect your smartphone to the camera’s temporary Wi-Fi network. This will allow you to add the camera to your home Wi-Fi network later.

1. On your smartphone, exit the TELUS SmartHome app and go to the __Settings__ app
2. Connect your smartphone to the camera’s temporary Wi-Fi network: __ALARM (XX:XX:XX)__ 
![Connect to temporary Wi-Fi network](//images.ctfassets.net/9mt4r6ro1ay9/3cI7Nb6EO1RfO4xRgaW15y/54ffe4c15706ad9a845b127ac2003d84/Connect_to_temporary_Wi-Fi_network.png)

3. After you are connected to the __ALARM (XX:XX:XX)__ Wi-Fi network, return to the TELUS SmartHome app and select __Next__

Installing your Indoor Camera / Connect to temporary Wi-Fi network

Now let’s connect the camera to your home Wi-Fi network.

1. In the TELUS SmartHome app, select __Scan for Networks__
![Scan for network - Indoor camera](//images.ctfassets.net/9mt4r6ro1ay9/2SsQeMUuqO5a5ES6Up8M4k/ba5a553e76c584533d813561a0481110/Scan_for_network_-_Indoor_camera.png)

2. Select your home Wi-Fi network name from the list 
3. Type in your Wi-Fi network password and select __Next__
4. Continue following steps in the app until the installation is complete. This may take a few minutes

![Add video device](//images.ctfassets.net/9mt4r6ro1ay9/7MuyoBdLjhjqkmbMAm1Vyj/f2d7b1b5f662eaf2f78ce668f81f3441/Add_video_device.png)

Installing your Indoor Camera / Follow the steps in the app

The camera can be mounted to a wall using the screws.

__Tip__: You can also attach the mounting bracket by drilling holes and using the drywall anchors provided. You’ll need a 6mm (¼ inch) drill bit.

![Mount wall plate](//images.ctfassets.net/9mt4r6ro1ay9/4kZhCrmRtrKAOnhCW7qdqd/50c6fafe8fa342e916bd5b64d890bd9f/Mount_wall_plate.png)

Installing your Indoor Camera / Optional: Mount wall plate

1. Pull the tabs off the sides of the wall plate
2. Route the power cable through the wall plate, securing the cable in the clips

![Route cable](//images.ctfassets.net/9mt4r6ro1ay9/3jNCQ0jF6roqL10I0WzFgL/d1a03a86b252c5900f332b250b272486/Route_cable.png)

Installing your Indoor Camera / Optional: Route cable

1. Attach the camera to the wall plate by aligning the line located on the base of the camera with the unlock icon on the wall plate
2. Turn the base of the camera clockwise to the lock position

![Attach Camera](//images.ctfassets.net/9mt4r6ro1ay9/7bdsDAYYyVybbX4sW3k7PE/a335bcec509b8627bfdabf6b519a4bfd/Attach_Camera.png)

Installing your Indoor Camera / Optional: Attach the camera

To set up your Smart Video Alerts, watch this video:

[youtube:id:pr93O3EOxA0]

1. Log in to your TELUS SmartHome app
2. Select __Menu__ at the top left-hand corner
![Custom smart video alerts 1](//images.ctfassets.net/9mt4r6ro1ay9/2WFLX2TH7neEnHx3WoVRpP/64f56d5a647d4c64d036641a34cae227/Custom_smart_video_alerts_1.png)

3. Select __Video__
4. Select the gear icon at the top right-hand corner
![Recording Rules](//images.ctfassets.net/9mt4r6ro1ay9/1AnlpQJUUHx9GuSIW2MXN0/df19eb3c52845e9a20eceeaec02fb880/Recording_Rules.png)

5. Select __Recording Rules__
6. Select __Add New Rule__ at the top right-hand corner
![Recording rules - Indoor camera](//images.ctfassets.net/9mt4r6ro1ay9/39krRL3UbYrqK9aTK4QX7h/93ca0f470de9797f16e1f74c105eef9c/Recording_rules_-_Indoor_camera.png)

7. Select __Video Analytics__
![New video rule - Indoor Camera](//images.ctfassets.net/9mt4r6ro1ay9/5o14abuUama4YnVTYN5bom/97870a1eaaf81c901d4f0e91860d792f/New_video_rule_-_Indoor_Camera.png)

8. Select __Camera__
9. Select either __Ground Zone__ or __Tripwire__ and then choose __Next__
![Ground Zone](//images.ctfassets.net/9mt4r6ro1ay9/2SWXKpHDqB9OeV0FzRx1zb/f125f94b05dc07a4c67ba70f4b3632b3/Ground_Zone.png)
![Tripwire](//images.ctfassets.net/9mt4r6ro1ay9/1xyNOKnsdqyzH4EQcjB6Zc/dbd07eb46b932c69b0901faa2d974079/Tripwire.png)

10. Follow the on-screen steps to complete the setup of your Smart Video Alerts 

For more information, visit [__Setting up Smart Video Alerts__](https://www.telus.com/en/support/article/set-up-smart-video-alerts).

Installing your Indoor Camera / Customize Smart Video Alerts

![Indoor camera installation complete](//images.ctfassets.net/9mt4r6ro1ay9/6b5U24AneWQ2FkoGpzh1us/0b207b487a9f815aaf0755ab0b49db11/Indoor_camera_installation_complete.png)

__Nice work. You're all done.__


Installing your Indoor Camera / Your set up is complete

![LED light](//images.ctfassets.net/9mt4r6ro1ay9/4j3ZhcyR22HjAr2Uo2icoo/3e3c371d222d6b7ac599f18464e92a72/LED_light.png)

Installing your Indoor Camera / LED reference guide

__Power cycle__
If you have issues connecting the camera to a TELUS account, power cycle the camera (unplug the power cable from the camera and plug it back in to restore power). 

__Factory reset__
If issues persist, reset the camera to factory defaults. Press and hold the __WPS/RESET__ button for 15 seconds until the light starts flashing red and green. 

__Note__: You will need to reinstall the camera after a factory reset.

![Indoor camera reset](//images.ctfassets.net/9mt4r6ro1ay9/39Tqt3obSZpyhRLi6wdzfB/2dffdb2544204461545efde8e1fa83ef/Indoor_camera_factory_reset.png)

__Important__: If the camera was previously installed to a TELUS account, it will need to be deleted before it can be installed again.

__Additional troubleshooting__

Need help with your Doorbell Camera? Visit [__telus.com/CameraSupport__](https://www.telus.com/camerasupport) for more step-by-step instructions to resolve your issue.


Installing your Indoor Camera / Troubleshooting 

Installing your Indoor Camera (V522 model)

Installing your Indoor Camera / Child Article Config

Installing your Indoor Camera / SEO

Follow these instructions to install your Indoor Camera

Installing your Indoor Camera | TELUS Support

Follow these instructions to install your V522 Indoor Camera

Watch this video on installing Doorbell Camera:

[youtube:id:ELynQH3Mb5o]

Installing your Doorbell Camera / Video on how to install your Doorbell Camera

[__Print the Slimline Doorbell Guide - PDF__](//assets.ctfassets.net/9mt4r6ro1ay9/4oRPHJuc9TslNDy6z0dVb1/ec3e2ca8df325d17ad4d791aef09839a/TELUS_Slimline_Doorbell_Customer_Print_V1-12-08-2020.pdf)

Installing your Doorbell Camera / Printable installation guide (PDF)

![Contents doorbell camera](//images.ctfassets.net/9mt4r6ro1ay9/3RW7aoBoyFT1JHcDtpFku9/2eebd3985327a92ca6ca13d3b084960e/Contents_doorbell_camera.png)

__What’s in the box?__
- Doorbell Camera 
- Wall mounting bracket
- Wall screws
- Wall anchors 
- Masonry drill bit adapter

![Tools needed](//images.ctfassets.net/9mt4r6ro1ay9/6KoGI6pA2rHCCOFTws1eC8/56650c4a7aecb3c61b544ca6939b6e57/Tools_needed.png)

You’ll need:
- Smartphone or tablet
- Screwdriver 
- Pencil
- Drill (optional)
- 2.5 Mbps upload Wi-Fi
- Low voltage power (8-30 VAC, 10 VA or 12 VDC)
- Existing wired chime box


Installing your Doorbell Camera / Before you start

Make sure your existing doorbell is in working order and there is a good Wi-Fi signal at your doorbell location.

1. Press your doorbell and listen for your doorbell chime to ring![Check doorbell camera](//images.ctfassets.net/9mt4r6ro1ay9/jcxlBhuUsva8Q52BxuppP/e481884217956b21fd9c0fb7baf8f72f/Check_doorbell_camera.png)
__Didn’t ring?__
If the existing doorbell does not ring the indoor chime when the button is pressed, there may be a power issue. Consult an electrician before beginning the installation process.
2. Check your Wi-Fi speed at the door: The Doorbell Camera requires a minimum of 2.5 Mbps upload speed to operate. In a browser on your smartphone visit [__telus.com/SpeedTest__](https://www.telus.com/en/support/article/speed-test) to determine the Internet speed.![Internet Speed test](//images.ctfassets.net/9mt4r6ro1ay9/4E4RItIAi5cNokCJ0XQoo8/4838257fae3f6091ac8c2ef54783e6ab/Internet_Speed_test.png)

Installing your Doorbell Camera / Check your doorbell

Identify whether the chime is mechanical (ding-dong) or digital (plays a melody). You can identify the type by looking inside the chime box.

| __Chime types__	     | __Characteristic__     | __Requirement__     |
| ---------- | ---------- | ---------- |
| Mechanical       | Metal bar and striker pin. Makes a "ding-dong" sound when the doorbell is pressed.       | No modification needed.       |
| Digital       | Speaker. Plays a melody when the doorbell is pressed.       | Need to add a digital adapter.       |

![Check mechanical chime](//images.ctfassets.net/9mt4r6ro1ay9/6eJjRQjNc9UjiGSkcvy6rR/adf7d4fee2b38c5380bb979e40d281e9/Check_mechanical_chime.png)

![Check Digital Chime](//images.ctfassets.net/9mt4r6ro1ay9/HXARNEn70VKX3PrSd4csY/be5c82e861cadeea98db79abb6b8d086/Check_Digital_Chime.png)

![Digital Doorbell Adapter](//images.ctfassets.net/9mt4r6ro1ay9/18ubQGQa56mOzL70j3HerP/2d6f22b0584489696fe32b3c467ebbca/Doorbell_adapter.png)

Requires installation of Digital Doorbell Adapter. For installation instructions, please refer to step 9.

__Don’t have one of these?__
If your chime box is not either of the above options or you have an intercom system, then it is incompatible with the Doorbell Camera.

Installing your Doorbell Camera / Check your chime

1. Before beginning, turn off the breaker that controls your doorbell circuit![Shut off power](//images.ctfassets.net/9mt4r6ro1ay9/38Vqc48OJcwWpS1Trc6xzg/01251e321fa984ebd4de417ffbc76131/Shut_off_power.png)
2. Test the doorbell to make sure the power is off and it does not ring![Test Doorbell](//images.ctfassets.net/9mt4r6ro1ay9/6sbvd4Ecm74qaa48hHARFq/1f13757f2f57c521455ab08d54628a0d/Test_Doorbell.png)


Installing your Doorbell Camera / Shut off power to doorbell

1. Remove the screws securing your doorbell to the wall
2. Check to see if there are two wires attached to the doorbell
__No wires?__
If the existing doorbell does not have wires then it is incompatible with the Doorbell Camera.
3. Remove the wires from the doorbell
   - __Tip__: Bend the doorbell wires so they don’t slip back into the wall.![Screwdriver for Doorbell Camera](//images.ctfassets.net/9mt4r6ro1ay9/2NRMZcxBRyikFTDmkGQi1C/1b193fdabca9fdffee033ed0147afa07/Screwdriver_for_Doorbell_Camera.png)![remove existing doorbell](//images.ctfassets.net/9mt4r6ro1ay9/7Eq0iOfFZpYtHF4vKGs4pn/b6549a67b0af81a0ff19ecee7c35a6ff/remove_existing_doorbell.png)

Installing your Doorbell Camera / Remove existing doorbell

1. Place the mounting bracket at the desired location, making sure it is level
2. Using a pencil, mark the locations for the screw holes

![Mounting bracket and pencil](//images.ctfassets.net/9mt4r6ro1ay9/1Z8mvDwboBKIjixGZbakpH/6435daa15579b16e12c5871e96625056/Mounting_bracket_and_pencil.png)

![Mark screw holes for Doorbell Camera](//images.ctfassets.net/9mt4r6ro1ay9/6HTpbzBwNuw68lHAoyOuHR/11f4fee87e2be5f8e3cb2b05cd410a16/Mark_screw_holes_for_Doorbell_Camera.png)

Installing your Doorbell Camera / Mark screw holes

- If you have wood, vinyl or aluminum siding go to __Step 8__
- If you have stucco, brick or stone go to __Step 7__

![Determine your siding for Doorbell camera](//images.ctfassets.net/9mt4r6ro1ay9/2mazEHdDy2pRqwq9PiVlT3/bd02c9231ee0ab7a0defbd2206afd43d/Determine_your_siding_for_Doorbell_camera.png)

Installing your Doorbell Camera / Determine your siding

1. Using a 6mm (¼ inch) masonry drill bit, drill pilot holes for the wall anchors
2. Push or hammer the wall anchors into the pilot holes

![Masonry install things you'll need](//images.ctfassets.net/9mt4r6ro1ay9/ZMRV0UOXwHhXXAjR4KKkv/2c4fc2e61f680c381a68c4e6950f4c01/Masonry_install_things_you-ll_need.png)

![Masonry install - Doorbell Camera](//images.ctfassets.net/9mt4r6ro1ay9/3s1hMPynxubGH33nSkfAgL/a6e186ea4f5c91f89d4672023e517aaf/Masonry_install_-_Doorbell_Camera.png)

Installing your Doorbell Camera / Masonry install

__Note:__ If you are installing your doorbell with the optional Video Doorbell Mounting Wall Plate, please refer to [these instructions for Step 8](https://www.telus.com/en/support/article/installing-video-doorbell-mounting-wall-plate "Installing your Video Doorbell Mounting Wall Plate").

1. Insert the doorbell wires through the hole in the mounting bracket
2. Place the mounting bracket over the marked location for the screws
3. Screw the mounting bracket into the siding or wall

![Tools to attach Doorbell Camera mounting bracket](//images.ctfassets.net/9mt4r6ro1ay9/6OLq57QQQM0TKBKtQhYaHl/66b96ab43b2d8c8130311a399d137d66/Tools_to_attach_Doorbell_Camera_mounting_bracket.png)

![Attach mounting bracket - doorbell camera](//images.ctfassets.net/9mt4r6ro1ay9/2XjCNN8CSjUcHPwlqG0uj2/bd8647c35451f93dcdc11f02f122aecf/Attach_mounting_bracket_-_doorbell_camera.png)

Installing your Doorbell Camera / Attach mounting bracket

1. Unscrew the two terminal screws on the mounting bracket
2. Insert the doorbell wires into the grooves of the mounting bracket and wrap them around the terminal screws
   -  __Note__: It doesn’t matter which terminal you connect a wire to.
3. Tighten the terminal screws to the mounting bracket

![Connect power wires](//images.ctfassets.net/9mt4r6ro1ay9/6KrTzHvuWlB5miEWYhUbya/bcfdbc9e98b7dba673d49a85bc0ea95b/Connect_power_wires.png)

Installing your Doorbell Camera / Connect power wires

1. Remove the screw on the bottom of the mounting bracket 
2. Hook the tabs on the top of the Doorbell Camera into the notches on the top of mounting bracket
3. Press the bottom face of the Doorbell Camera, making it flush with the mounting bracket
   - __Note__: If the Doorbell Camera is not flush with the mounting bracket, make sure the wires are seated into the grooves of the mounting bracket.
4. Insert and tighten the screw on the bottom of the mounting bracket to secure the Doorbell Camera

![Doorbell camera and screwdriver](//images.ctfassets.net/9mt4r6ro1ay9/3aUIIRAVKAqruB2YuzAedS/bcdd82e18119a6e50dd12e4a9168b1ad/Doorbell_camera_and_screwdriver.png)

![Attach Doorbell Camera](//images.ctfassets.net/9mt4r6ro1ay9/2rD6rJZ1oLVgfmBJu7w0Hg/13a39f924a46ee279a56c23aee4d4160/Attach_Doorbell_Camera.png)

Installing your Doorbell Camera / Attach Doorbell Camera

If you have a mechanical chime, go to __Step 12__. 

If you have a digital chime, follow the steps to install a Digital Doorbell Adapter.

1. Remove the cover from your digital chime
2. Remove the two wires from the digital chime terminals labelled "Transformer" and "Front"
3. Straighten the wires and insert them into the Digital Doorbell Adapter
   - __Note__: It doesn’t matter which terminal you connect a wire to.
4. Secure the Digital Doorbell Adapter leads to digital chime terminals labelled "Transformer" and "Front"

![Attach digital adapter in Mechanical Chime](//images.ctfassets.net/9mt4r6ro1ay9/5qiMHh7RJlFBwtwJTcmNPK/290cdba115ba8259c41bdc618abb02d7/Attach_digital_adapter_in_Mechanical_Chime.png)

![Attach Digital Adapter in Digital Chime](//images.ctfassets.net/9mt4r6ro1ay9/32K4EAPhdagWT7gMfNqCTh/44d554ec4b85faca51e07edabb9211ff/Attach_Digital_Adapter_in_Digital_Chime.png)

Installing your Doorbell Camera / Attach Digital Doorbell Adapter

1. Turn on the breaker that controls your doorbell circuit
2. Wait for the Doorbell Camera LED to flash green and red

![Turn on power to Doorbell](//images.ctfassets.net/9mt4r6ro1ay9/71FLf10j1PHQSttAVUWiIX/6ebb9d57d97dc78b80ba7ec30ee1a41d/Turn_on_power_to_Doorbell.png)

__LED flashing orange?__
If flashing orange, press and hold the main button for 60 seconds until the light begins alternating green and red.

__Note__: In order to make the existing doorbell chime ring, the Wi-Fi Outdoor Doorbell Camera must "short" the doorbell circuit. During this time, the Wi-Fi Outdoor Doorbell Camera operates on battery power.

Installing your Doorbell Camera / Restore power

Installing your Doorbell Camera / Get the TELUS SmartHome App

1. Select __Menu__ at the top left-hand corner
2. Select __+ Add Device__
3. Select __Video Camera__
4. Select __Doorbell Camera ADC-VDB105__
5. Type in a name for your camera and select __Next__

![Add device 1](//images.ctfassets.net/9mt4r6ro1ay9/6Gf1FE4f6Wazw436IdtoUR/2860870b1544618f8ce3c08b78e8bf2e/Add_device_1.png)

![Select Doorbell Camera](//images.ctfassets.net/9mt4r6ro1ay9/3rAPFk4v6Mg0kwBGjcmUUu/16d818e374184ae42433ea131554243c/Select_Doorbell_Camera.png)

Installing your Doorbell Camera / Add Camera to your account

Let’s connect your smartphone to the Doorbell Camera’s temporary Wi-Fi network. This will allow you to add the doorbell to your home Wi-Fi network.

1. On your smartphone, exit the TELUS SmartHome app and go to the __Settings__ app
2. Connect your smartphone to the Doorbell Camera’s temporary Wi-Fi network: __Skybell_XXXXXXXXXX__![Connect Doorbell Camera to network](//images.ctfassets.net/9mt4r6ro1ay9/1yDaZldQQ6gzeto3dkVbUZ/05a35e2b835f7a84fb18c8b43bc202ad/Connect_Doorbell_Camera_to_network.png)
3. After you are connected to the __Skybell_XXXXXXXXXX__ Wi-Fi network, return to the TELUS SmartHome app and select __Next__
4. Select __Scan for Networks__![Scan for network - Doorbell Camera](//images.ctfassets.net/9mt4r6ro1ay9/367HfIBledbq9Oi2NB5vj2/488ee63edfc34cf5b64d2278958e6544/scan_for_network_-_doorbell_camera.png)
5. Select your home Wi-Fi network name from the list
6. Type in your Wi-Fi network password and select __Next__
7. Continue following the steps in the app until the installation is complete. This may take a few minutes

![Doorbell Camera - Installation process](//images.ctfassets.net/9mt4r6ro1ay9/1dJ86TBdqYgCYsGHBMbpxp/008f609e8d4bbeaa4f4b67dbc01e2a26/Doorbell_Camera_-_Installation_process.png)

Installing your Doorbell Camera / Connect to temporary Wi-Fi network and follow the steps in app

Watch this video on how to manage your monitored Doorbell Camera in the SmartHome App:

[youtube:id:WZys9yxU77c]

1. Select __Menu__ at the top left-hand corner
2. Select __Doorbell Camera__
3. Select the gear icon at the top right-hand corner
4. Customize your doorbell settings. For example:
   - Rename your doorbell
   - Set up Doorbell Call Notifications
   - Create or modify Recording Schedules
   - Adjust your Doorbell Camera’s Motion Sensitivity 
   - Change LED colours
   - Change Chime Type

__Note__: If you’re using a Digital Doorbell Adapter, select __Chime Type__ and change to __Digital__.

![Manage settings 1](//images.ctfassets.net/9mt4r6ro1ay9/IxHkxBYyMtv3KxFWTwly7/0e3dd9fafdc2175dffa6083388a597d5/Manage_settings_1.png)

![Manage settings 2](//images.ctfassets.net/9mt4r6ro1ay9/4gBKrqY09n9yzo2Bkc35wo/b59ab2e0ad4d50030e2916a91d7b69d5/Manage_settings_2.png)

Installing your Doorbell Camera / Manage settings

![Doorbell Camera installation complete](//images.ctfassets.net/9mt4r6ro1ay9/5LeaMlYGFbsW7fsjdM24O6/c7d1bfb13d3bbbdd78791629e0b64639/Doorbell_Camera_installation_complete.png)

__Nice work. You’re all done.__

Installing your Doorbell Camera / Your setup is complete

![Doorbell Camera LED reference guide](//images.ctfassets.net/9mt4r6ro1ay9/5YqeFA1G4oh6leqP9IsUl3/aee110e5923c2271d3552a7d4aafa2ba/Doorbell_Camera_LED_reference_guide.png)


Installing your Doorbell Camera / LED reference guide

![LED light dorrbell camera troubleshoot](//images.ctfassets.net/9mt4r6ro1ay9/4Gq0Lao09GlCeK0gDPg1tk/71caa16d0d420f82208c7cfc62fe99e7/LED_light_dorrbell_camera_troubleshoot.png)

Need help with your Doorbell Camera? Visit [__telus.com/CameraSupport__](https://www.telus.com/camerasupport) for more step-by-step instructions to resolve your issue.

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