Less worry for caregivers

Your loved one is in good hands with TELUS - the largest Canadian-owned medical alert provider.

You're connected even in the moments you can't be there

The Caregiver Mobile app is included with the Medical Alert pendant. Receive notifications and updates about your loved one’s daily routines, mobility and whereabouts without disturbing them¹.

About the app

Testimonials from caregivers

“It has given our family peace of mind knowing our loved one has quick and reliable access to help if needed.”
Kelley I., caregiver
"We like that she can easily talk to a live person if she has a fall or is in distress."
Janet S., caregiver
"My mom fell last summer. With the TELUS Medical Alert Pendant, I have peace of mind knowing that help is only a button push away."
Denise S., caregiver

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24/7 access to help –

wherever life takes you

TELUS Medical Alert with Caregiver Mobile app

On the go and at home

Enjoy state-of-the-art fall detection², the longest medical alert device battery life in Canada³, advanced location tracking⁴ and included Caregiver Mobile app.

Starting from

$55 /mo.

for existing TELUS Home, Mobility or Koodo customers on a 1-year term⁵.

Explore product

LivingWell Companion® Home

At home

Keep doing the things you love at home with emergency help at the push of a button. Operates within a 600-foot radius of the included base station.

Starting from

$35 /mo.

for existing TELUS Home, Mobility or Koodo customers on a 1-year term⁶⁷.

Explore product

Easy to use

Your loved one can feel more confident knowing they always have access to help with TELUS Medical Alert.

24/7 help

They’ll have access to assistance and trained Medical Alert Operators at the push of a button.

Sleek design

Small, lightweight and discreet support that doesn’t get in the way.

30-day satisfaction guarantee

They can try risk-free and shop with confidence.

How TELUS Medical Alert Pendant compares to other fall detection devices Explore product	TELUS Medical Alert Pendant	Other medical alert devices
Largest Canadian-owned medical alert provider		-
Operates on Canada’s Most Awarded Mobile Network		-
Longest battery life of any mobile medical alert device in Canada³		-
Caregiver Mobile app comes included		-
TELUS loyalty discounts and rewards program (where available)		-
Clear, up-front pricing on website		-
30-day satisfaction guarantee		-
Fall detection feature²
Canada-wide location tracking⁴
Water-resistant protection⁸

Senior and caregiver health resources

Learn more about senior health and caregiver wellness from TELUS.

Article, May 15, 2026

Fall prevention for older adults: 7 tips to help prevent falls & injuries

Fall prevention requires more than just avoiding icy sidewalks. It’s about reducing risk in a practical, proactive way.

Article, January 15, 2024

Avoiding winter slips, falls, and injuries

Across Canada, winter weather can range from cold and wet to blustering winds…

Woman wearing TELUS Health Medical Alert

Article, October 12, 2022

4 simple ways to help avoid scams and stay safer online

Every day we trade our personal information for the convenience of shopping, banking, and connecting online.

Not sure where to begin?

Call 1-888-505-8008

Not ready to get started?

Download our brochure

Consent from the end-user of the device is required to activate these functionalities and can be removed at any time.
The fall detection feature uses motion technology guidelines like algorithms and sensors to help detect the occurrence of a fall. It is usually more accurate when the device is worn with the provided lanyard on your chest over clothing. If the device detects a fall, it will trigger an alert and the device will be connected to our assistance tool and then to an operator if needed. The operator will then dispatch emergency services and/or contact your emergency contacts if needed. In some instances, the fall detection feature might not detect all falls. If you do fall, do not wait for the call; always press and hold the button for three seconds for help when possible. The device includes an alarm cancelling feature so that if you don't need assistance, you can tell the operator when asked.
Compared to similar mobile devices with 24/7 Central Monitoring Services and available 2-way communication.
TELUS Medical Alert Pendant operates anywhere in Canada where cellular coverage is available. GPS capabilities are approximate and may not always be possible.
Offer subject to change without notice. Available to new customers signing-up on a 1 year term for TELUS Medical Alert Pendant. Regular price for TELUS Medical Alert Pendant is currently $65/mo on a 1 year term. Regular price for a monthly plan without a 1 year term is currently $80/mo, and applies after the 12-month term. The price of a monthly plan is subject to change. If you are an existing TELUS Home, Mobility or Koodo customer, you can save $10/month on either a 1-year term or month-to-month pricing on the TELUS Medical Alert Pendant plan by using promo code THANKYOU10 when placing an order online or by phone. An activation fee applies, currently at $35. Prices do not include applicable taxes. Discounts, promotions, benefits and credits are earned for each full month of service and do not apply to partial billing periods. They will remain on your account until they expire, they are removed or you no longer meet the eligibility requirements. Total obligation starting from $695 over a year, including activation fee. A cancellation fee may apply for early termination of the service agreement, equal to $15 multiplied by the number of months remaining in the service agreement, except in Quebec, where it cannot exceed $50. To sign-up for a monthly plan without a 1 year term, call 1-888-505-8008. Equipment must be returned in good condition upon cancellation of service, otherwise the replacement cost will be charged to the account.
Offer subject to change without notice. Available to new customers signing-up on a 1 year term for LivingWell Companion Home. Regular price for LivingWell Companion Home is currently $45/mo on a 1 year term. Regular price for a monthly plan without a 1 year term is currently $60/mo, and applies after the 12-month term. The price of a monthly plan is subject to change. If you are an existing TELUS Home, Mobility or Koodo customer, you can save $10/month on either a 1-year term or month-to-month pricing on the LivingWell Companion Home plan by using promo code THANKYOU10 when placing an order online or by phone. An activation fee applies, currently at $35. Prices do not include applicable taxes. Discounts, promotions, benefits and credits are earned for each full month of service and do not apply to partial billing periods. They will remain on your account until they expire, they are removed or you no longer meet the eligibility requirements. Total obligation starting from $455 over a year, including activation fee. A cancellation fee may apply for early termination of the service agreement, equal to $15 multiplied by the number of months remaining in the service agreement, except in Quebec, where it cannot exceed $50. To sign-up for a monthly plan without a 1 year term, call 1-888-505-8008. Equipment must be returned in good condition upon cancellation of service, otherwise the replacement cost will be charged to the account.
Purchased or rental equipment can be repaired or replaced with parts or equipment that are not original equipment manufacturer, refurbished or new, at our sole discretion.
TELUS Medical Alert has an IP67 water resistant rating and can be worn in the shower. It should not be submerged and should be towel-dried after exposure to water.