TELUS HEALTH MEDICAL ALERT PENDANT

Worry less with a state-of-the-art fall detection device

Keep living independently with 24/7 access to help. From TELUS Health - the largest Canadian-owned medical alert systems provider.

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Call 1-888-505-8008

Reviews from verified customers
"I feel much safer while living alone."
- Linda D., customer
Reviews from verified customers
"I am very pleased with my TELUS device."
- Lena S., customer
Reviews from verified customers
"I am very satisfied with this service!"
- Marie-Berthe M., customer
Reviews from verified customers
"It has given me the freedom to continue living at home alone."
- Jocelyn G., customer
Reviews from verified customers
"It has given me peace of mind."
- Gail P., customer

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Adults over 65 are at increased risk for falls¹

Falls can result in chronic pain, reduced mobility and less independence for seniors.

1+ fall a year among 20-30% of seniors
10 days longer in hospital due to falls
85% of hospitalizations are due to falls

24/7 access to help –

wherever life takes you

TELUS Health Medical Alert with Caregiver Mobile app

On the go and at home

Enjoy state-of-the-art fall detection², the longest medical alert device battery life in Canada³, advanced location tracking⁴ and included Caregiver Mobile app.

Starting from

$55 /mo.

for existing TELUS Home, Mobility or Koodo customers on a 1-year term⁵.

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LivingWell Companion® Home

At home

Keep doing the things you love at home with emergency help at the push of a button. Operates within a 600-foot radius of the included base station.

Starting from

$35 /mo.

for existing TELUS Home, Mobility or Koodo customers on a 1-year term⁶⁷.

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TELUS HEALTH MEDICAL ALERT PENDANT

Learn more about our fall detection device

Explore product

How TELUS Health Medical Alert Pendant compares to other fall detection devices Explore product	TELUS Health Medical Alert Pendant	Other medical alert devices
Largest Canadian-owned medical alert provider		-
Operates on Canada’s Most Awarded Mobile Network		-
Longest battery life of any mobile medical alert device in Canada³		-
Caregiver Mobile app comes included		-
TELUS loyalty discounts and rewards program (where available)		-
Clear, up-front pricing on website		-
30-day satisfaction guarantee		-
Fall detection feature²
Canada-wide location tracking⁴
Water-resistant protection⁸

Testimonials from customers and caregivers

"No matter where I am in my home, I can press the button to call for help and the response is immediate."
Penny B., customer
"I wear my Medical Alert device at all times. It gives me the confidence to carry on daily activities outside my home."
Anne W., customer
"The support team is available, courteous, and reassuring, providing immediate assistance when needed. TELUS is a true partner in safety and peace of mind."
Robert L., caregiver
"My mom fell last summer. With the TELUS Health Medical Alert Pendant, I have peace of mind knowing that help is only a button push away."
Denise S, caregiver
"I'm over 80 and wanted to keep living at home. TELUS was the answer. I put it on when I get up, and take it off when I go to bed."
Jocelyn G., customer
"It has given our family peace of mind knowing our loved one has quick and reliable access to help if needed."
Kelley I., caregiver
"We like that she can easily talk to a live person if she has a fall or is in distress."
Janet S., caregiver
"After my husband passed away, I signed up for this system. I feel safe knowing I have help nearby at just the touch of a button."
Gail P., customer

Call us for help choosing your device

A TELUS Health customer service agent would be happy to assist you in choosing and ordering your device.

Learn about products
Explore devices and their features to find the best one for you.
Cross-country availability
Speak with a TELUS Health Customer Service Agent no matter what time zone you live in.

Call 1-888-505-8008

Senior and caregiver health resources

Learn more about senior health and caregiver wellness from TELUS Health.

Article, July 16, 2026

When an older adult keeps falling: what families need to know

A fall in an older adult is worth paying attention to, and treating it as a possible signal rather than a simple accident can make a real difference to what comes next.

When older adults keep falling

Article, June 24, 2026

A caregiver's guide to medical alert systems for seniors in Canada

Evaluating options to improve and monitor senior safety in Canada can get overwhelming, so here’s an overview to help you move forward.

Compare medical alert systems

An elderly man and his daughter smile together on a wooded trail. He wears a discreet emergency pendant, demonstrating how medical alert systems for seniors Canada provide peace of mind and safety for active families enjoying the outdoors.

Article, May 15, 2026

Fall prevention for older adults: 7 tips to help prevent falls & injuries

Fall prevention requires more than just avoiding icy sidewalks. It’s about reducing risk in a practical, proactive way.

Practical tips for fall prevention

Whole-family care solutions

Virtual care apps and expert solutions for all.

TELUS Health MyCare

Care for the whole family. Video call doctors, mental health counsellors and dietitians (where available).

Learn more

TELUS Health MyPet

See a pet expert right from your phone. Quickly book virtual vet and vet technician consultations for your cat or dog today (where available).

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Health for Good

Reaching and treating the most marginalized among us - Health for Good enables low-barrier access to primary and mental health services, leading to better health outcomes for all.

Learn more

Not sure where to begin?

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Source: [Government of Canada ](https://health-infobase.canada.ca/falls-in-older-adults/)
The fall detection feature uses motion technology guidelines like algorithms and sensors to help detect the occurrence of a fall. It is usually more accurate when the device is worn with the provided lanyard on your chest over clothing. If the device detects a fall, it will trigger an alert and the device will be connected to our assistance tool and then to an operator if needed. The operator will then dispatch emergency services and/or contact your emergency contacts if needed. In some instances, the fall detection feature might not detect all falls. If you do fall, do not wait for the call; always press and hold the button for three seconds for help when possible. The device includes an alarm cancelling feature so that if you don't need assistance, you can tell the operator when asked.
Compared to similar mobile devices with 24/7 Central Monitoring Services and available 2-way communication.
TELUS Health Medical Alert Pendant operates anywhere in Canada where cellular coverage is available. GPS capabilities are approximate and may not always be possible.
Offer subject to change without notice. Available to new customers signing-up on a 1 year term for TELUS Health Medical Alert Pendant. Regular price for TELUS Health Medical Alert Pendant is currently $65/mo on a 1 year term. Regular price for a monthly plan without a 1 year term is currently $80/mo, and applies after the 12-month term. The price of a monthly plan is subject to change. If you are an existing TELUS Home, Mobility or Koodo customer, you can save $10/month on either a 1-year term or month-to-month pricing on the TELUS Health Medical Alert Pendant plan by using promo code THANKYOU10 when placing an order online or by phone. An activation fee applies, currently at $35. Prices do not include applicable taxes. Discounts, promotions, benefits and credits are earned for each full month of service and do not apply to partial billing periods. They will remain on your account until they expire, they are removed or you no longer meet the eligibility requirements. Total obligation starting from $695 over a year, including activation fee. A cancellation fee may apply for early termination of the service agreement, equal to $15 multiplied by the number of months remaining in the service agreement, except in Quebec, where it cannot exceed $50. To sign-up for a monthly plan without a 1 year term, call 1-888-505-8008. Equipment must be returned in good condition upon cancellation of service, otherwise the replacement cost will be charged to the account.
Offer subject to change without notice. Available to new customers signing-up on a 1 year term for LivingWell Companion Home. Regular price for LivingWell Companion Home is currently $45/mo on a 1 year term. Regular price for a monthly plan without a 1 year term is currently $60/mo, and applies after the 12-month term. The price of a monthly plan is subject to change. If you are an existing TELUS Home, Mobility or Koodo customer, you can save $10/month on either a 1-year term or month-to-month pricing on the LivingWell Companion Home plan by using promo code THANKYOU10 when placing an order online or by phone. An activation fee applies, currently at $35. Prices do not include applicable taxes. Discounts, promotions, benefits and credits are earned for each full month of service and do not apply to partial billing periods. They will remain on your account until they expire, they are removed or you no longer meet the eligibility requirements. Total obligation starting from $455 over a year, including activation fee. A cancellation fee may apply for early termination of the service agreement, equal to $15 multiplied by the number of months remaining in the service agreement, except in Quebec, where it cannot exceed $50. To sign-up for a monthly plan without a 1 year term, call 1-888-505-8008. Equipment must be returned in good condition upon cancellation of service, otherwise the replacement cost will be charged to the account.
Purchased or rental equipment can be repaired or replaced with parts or equipment that are not original equipment manufacturer, refurbished or new, at our sole discretion.
TELUS Health Medical Alert has an IP67 water resistant rating and can be worn in the shower. It should not be submerged and should be towel-dried after exposure to water.

Worry less with a state-of-the-art fall detection device

"I feel much safer while living alone."

Item 1 of 5

Adults over 65 are at increased risk for falls1

24/7 access to help –

wherever life takes you

On the go and at home

$55 /mo.

At home

$35 /mo.

TELUS HEALTH MEDICAL ALERT PENDANT

Learn more about our fall detection device

How TELUS Health Medical Alert Pendant compares to other fall detection devices

TELUS Health Medical Alert Pendant

Other medical alert devices

Testimonials from customers and caregivers

Call us for help choosing your device

Senior and caregiver health resources

When an older adult keeps falling: what families need to know

A caregiver's guide to medical alert systems for seniors in Canada

Fall prevention for older adults: 7 tips to help prevent falls & injuries

Whole-family care solutions

TELUS Health MyCare

TELUS Health MyPet

Health for Good

Not sure where to begin?

Not ready to get started?

View terms and conditions

Adults over 65 are at increased risk for falls¹