Go anywhere with a Medical Alert necklace and belt clip

Yes, it is designed to be mobile and will work wherever there is adequate wifi and/or cellular coverage. However, poor cellular coverage may result in the inability to place a call or detect a fall and/or properly locate you during an emergency.

We suggest that you contact the manufacturer of your pacemaker and your physician and inquire about whether your pacemaker is susceptible to RF emissions consistent with the frequency of our device. TELUS Health Medical Alert Pendant emits a radio frequency (RF) Operating Bands Telus LTE CAT1 FDD B2, B4, B12 = Band 2 is 1900MHz. Band 4 is 1700MHz. Band 12 is 700MHz. is associated with standard 2G and 3G cellular communication, and it is in compliance with FCC Part 15 restrictions, including those for radiated emissions.

The fall detection feature on TELUS Health Medical Alert uses motion technology guidelines like algorithms and sensors to help detect the occurrence of a fall. It is usually more accurate when the device is worn with the provided lanyard on your chest over clothing. If the device detects a fall, it will call an operator who can dispatch emergency services and/or contact your emergency contacts if needed. In some instances, the fall detection feature might not detect all falls. If you do fall, do not wait for the call; always press and hold the button for help when possible. The device includes an alarm cancelling feature so that if you don't need assistance, you can tell the operator when asked.

Yes, you should test your device weekly by pressing and holding the call button for three seconds or until the light turns blue, then release the button. After a short delay, you will hear a voice and then tones or ringing. The operator will answer the call and you can let them know you are testing the device. If your device does not test properly, call us at 1-888-505-8008.

TELUS Health Medical Alert has an IP67 water resistant rating and can be worn in the shower. It should not be submerged and should be towel-dried after exposure to water.

Don't worry. The device includes an alarm cancelling feature so that if you don't need assistance, you can press and hold the button to cancel the call or tell the operator that everything is ok and no further action is required.

From a low charge, it takes approximately two to three hours to fully recharge your device. Only charge as needed.

No. This is a fall-detection pendant, not a fall prevention device. It does not prevent falls. When a fall is detected, it may send an alert to emergency services or your emergency contacts. However, the device might not detect all falls, so in a fall, always press and hold the button without waiting for automatic detection.

Yes, our monitoring stations and trained operators are located in Canada. Prior to speaking with a trained operator, you will be connected to our Automated Virtual Assistant (AVA). AVA is intended to help improve your experience and to help ensure alarms are answered in a timely manner once the call is received.

Shipping products directly will enable delivery of peace-of-mind faster. There is no need to schedule appointments or to wait around.

Under normal circumstances, it should take approximately 3-5 business days.

There is no additional charge for shipping, but a one time $35 activation fee will apply.

Please call Customer Support at 1-888-505-8008 and select Technical Support for our agents to assist with troubleshooting over the phone. Support Hours: Monday - Friday: English: 9:00 a.m to 7:00 p.m. French: 9:00a.m. to 4:00p.m. local time. Saturday - Sunday: English: 11:00 a.m. to 7:00 p.m. French: 10:00a.m. to 4:00p.m. local time Note: Hours may differ on holidays

Please call Customer Support at 1-888-505-8008 and select Technical Support for our agents to assist with troubleshooting over the phone. Support Hours: Monday - Friday: English: 9:00 a.m to 7:00 p.m. French: 9:00a.m. to 4:00p.m. local time. Saturday - Sunday: English: 11:00 a.m. to 7:00 p.m. French: 10:00a.m. to 4:00p.m. local time Note: Hours may differ on holidays

Yes. The end user of the service does not have to be the same as the person responsible for payment. If you contact our customer care experts, they will be able to help you set up this arrangement. If you are not the end user, always ensure to obtain consent from the intended user prior to contacting us, notably with respect to sharing any of their personal information and if you choose TELUS Health Medical Alert, for the Caregiver app.

Please call Customer Support at 1-888-505-8008 and select Technical Support for our agents to assist with troubleshooting over the phone. Support Hours: Monday - Friday: English: 9:00 a.m to 7:00 p.m. French: 9:00a.m. to 4:00p.m. local time. Saturday - Sunday: English: 11:00 a.m. to 7:00 p.m. French: 10:00a.m. to 4:00p.m. local time Note: Hours may differ on holidays