Stay close with the Caregiver Mobile app

Receive notifications and updates about their daily routines, mobility and whereabouts without disturbing them. Included with TELUS Health Medical Alert¹.

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Call 1-855-909-2250

Check in without disturbing them

For the moments you can’t be there in person, the Caregiver Mobile app gives those who care for older loved ones a little more peace of mind.

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Senior caregiving made a little easier

SOS alerts

Find out if your loved one has triggered the fall detection feature or pressed the help button.

Daily activity information

Your loved one can share details including first motion, daily steps and device battery status.

Advanced Canada-wide tracking

See their location without the hassle. Operating on Canada’s Most Awarded Mobile network.

On the go and at home

TELUS Health Medical Alert Pendant

Enjoy state-of-the-art fall detection², the longest medical alert device battery life in Canada³, advanced location tracking⁴ and included Caregiver Mobile app.

Starting from

$50 /mo.

for existing TELUS Home, Mobility or Koodo customers on a 1-year term⁵.

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See how the Caregiver Mobile app works

Home screen

When you log in to the Caregiver Mobile app, you can refresh details about your loved one’s day and their Medical Alert device.

Location

SOS

Set activity target

Set alert notification

How to set up the Caregiver Mobile app

STEP 1

Order TELUS Health Medical Alert

When you or your loved one have purchased, you’ll be able to set up the device and app invitations.

STEP 2

Call in to get an app invite

Your loved one can speak to a TELUS Health Customer Service Agent by phone to arrange app invitation for their caregivers.

STEP 3

Customize contacts and info

While on the phone with the Customer service agent, the user can customize their phone contact list and what information they choose to share via the app.

Not sure where to begin?

Call 1-855-909-2250

Not ready to get started?

Download our brochure

View terms and conditions

Consent from the end-user of the device is required to activate these functionalities and can be removed at any time.
The fall detection feature uses motion technology guidelines like algorithms and sensors to help detect the occurrence of a fall. It is usually more accurate when the device is worn with the provided lanyard on your chest over clothing. If the device detects a fall, it will trigger an alert and the device will be connected to our assistance tool and then to an operator if needed. The operator will then can dispatch emergency services and/or contact your emergency contacts if needed. In some instances, the fall detection feature might not detect all falls. If you do fall, do not wait for the call; always press and hold the button for help when possible. The device includes an alarm cancelling feature so that if you don't need assistance, you can tell the operator when asked.
Compared to similar mobile devices with 24/7 Central Monitoring Services and available 2-way communication.
TELUS Health Medical Alert Pendant operates anywhere in Canada where cellular coverage is available. GPS capabilities are approximate and may not always be possible.
Offers and regular pricing are subject to change without notice. Offers available to new customers who order TELUS Health Mobile Medical Alert Pendant or LivingWell Companion Home plans. For customers signing up on a 12-month term, there is $15/month ongoing savings on TELUS Health Medical Alert (regular no term price is $75/month) and LivingWell Companion Home (regular no term price is $55/month). If you are an existing TELUS Mobility or Home Solutions customer, you can save $10/month on either a 1-year term or month-to-month pricing on both TELUS Health Mobile Medical Alert Pendant or LivingWell Companion Home plans by using promo code THANKYOU10 when placing an order online or by phone. A cancellation fee may apply for early termination of the service agreement, equal to $15 multiplied by the number of months remaining in the service agreement, except in Quebec, where it cannot exceed $50. Equipment must be returned in good condition upon cancellation of service, otherwise a replacement cost will be charged to the account.