Stay close with the Caregiver Mobile app

Receive notifications and updates about their daily routines, mobility and whereabouts without disturbing them. Included with TELUS Health Medical Alert1.

Check in without disturbing them

For the moments you can’t be there in person, the Caregiver Mobile app gives those who care for older loved ones a little more peace of mind.

Senior caregiving made a little easier

SOS alerts

Find out if your loved one has triggered the fall detection feature or pressed the help button.

Daily activity information

Your loved one can share details including first motion, daily steps and device battery status.

Advanced Canada-wide tracking

See their location without the hassle. Operating on Canada’s Most Awarded Mobile network.

On the go and at home

TELUS Health Medical Alert Pendant

Enjoy state-of-the-art fall detection2, the longest medical alert device battery life in Canada3, advanced location tracking4 and included Caregiver Mobile app.

Starting from

$50 /mo.

for existing TELUS Home and Mobility customers on a 1-year term5.

See how the Caregiver Mobile app works
Home screen
When you log in to the Caregiver Mobile app, you can refresh details about your loved one’s day and their Medical Alert device.

How to set up the Caregiver Mobile app


Order TELUS Health Medical Alert

When you or your loved one have purchased, you’ll be able to set up the device and app invitations.


Call in to get an app invite

Your loved one can speak to a TELUS Health Customer Service Agent by phone to arrange app invitation for their caregivers.


Customize contacts and info

While on the phone with the Customer service agent, the user can customize their phone contact list and what information they choose to share via the app.

Not sure where to begin?

Not ready to get started?