TELUS HomePro™ Plus

Accidents happen, protect your home tech with one plan.

With HomeProᵀᴹ Plus, we cover repair and replacement costs of almost any current and future home devices, no matter where they’re purchased, so you don’t have to worry about individual warranties.¹ You'll also have exclusive access to expert support¹ to set up or troubleshoot your home tech at any hour of the day, 365 days a year. Plus, enjoy the benefits of Amazon Prime² included in your membership.

With expert end-to-end support and protection, HomePro Plus is a frustration-free way to unlock the full potential of your home tech.

HomePro Plus membership

$25/month³

What’s included:

Protection plan¹
Coverage for repair and replacement costs for your home devices, including accidental damage from handling as well as mechanical and electrical failures.
24/7 tech support¹
Quickly connect with a live home tech expert anytime via phone toll-free or online chat for help installing and troubleshooting almost every device in your home.
Amazon Prime membership²
Enjoy fast, free delivery on eligible Amazon purchases, access to a vast library of streaming entertainment and more.

Fill out the form below to enroll in the protection of your home devices.

HomePro Plus enrollment criteria:

Ontario and Newfoundland and Labrador residents can sign up for HomePro Plus at any time whether you have TELUS services or not. For all other customers within the first 30 days of signing up for TELUS Internet or SmartHome services, you’re eligible for HomePro Plus.

Service is not available in Quebec. Final eligibility for the service will be determined by a TELUS representative.

Frequently asked questions

Am I eligible to enroll in HomePro Plus?

British Columbia, Alberta, Saskatchewan, Manitoba, New Brunswick, Nova Scotia, Prince Edward Island, Yukon, Northwest Territories, Nunavut:
Yes, but only within 30 days of signing up for TELUS internet or TELUS SmartHome services.
Final eligibility for the service will be determined by a TELUS representative.

Ontario, Newfoundland and Labrador:
Yes, at any time, whether you have TELUS services or not. Final eligibility for the service will be determined by a TELUS representative.

Quebec:
No, HomePro Plus is not available at this time.

Which devices may be covered by the HomePro Plus protection plan and supported by 24/7 live experts via phone or chat?

Home office (laptop, desktop, tablet, printer, mouse, monitor, external hard drive, scanner, e-reader, webcam)
Home entertainment (LED TV, smart TV, TV remote, BluRay player, DVD player, home theater audio system, gaming systems such as Xbox, Playstation and Nintendo Switch, Bluetooth speakers, audio streaming products, video streaming products, projectors, radios)
Smart home products (smart lights/bulbs, smart locks, smart thermostats, smart speakers, smart security cameras, smart video doorbells, Google Home, Amazon Alexa, Apple HomeKit, Ring and more)
Smart safety sensors (smart door/window sensors, smart flood sensors, smart smoke detectors and more)
Personal wearables (smartwatches, health fitness bands, headphones, portable blood pressure monitor, MP3 players, virtual reality headsets and more)
Home appliances (small smart home appliances that are wi-fi enabled or/and controlled through an app, portable air/heating equipment including air purifiers, humidifiers, electric heaters, air conditioners)

Find all HomePro Plus protection plan coverage details at asurion.com/TELUSHomePro/terms

Does HomePro Plus provide coverage or support for my mobile device?

When can I start receiving technical support or file a protection plan claim for device repair or replacement?

Is there a limit on protection plan claim submissions?

There is a maximum limit of $2,500 per approved claim and maximum coverage limit up to $5,000 in a 12-month rolling period.

If you cancel HomePro Plus within the 12 months and re-enroll at a later date, you will not get another $5,000 coverage limit. The cost of any claims made within 12 months of the last claim will still remain on your account, even if you re-enroll.

If you reach the $5,000 maximum coverage limit before 12 months you will be notified and your plan will be automatically downgraded to HomePro Starter and billed at the current regular price of HomePro Starter. You will not be eligible for HomePro Plus and protection plan coverage until 12 months after the maximum claim limit has been reached.

Find all HomePro Plus protection coverage details at asurion.com/TELUSHomePro/terms

Is there a limit to how old my device is to receive tech support or protection plan coverage?

There is no age restriction of covered devices.

The eligible device must have the ability to sync to an internet connection.

Technical support starts at the time of enrollment.

You can start filing a repair/replacement claim 31 days after you enroll for HomePro Plus. Any breakdown or damage during or prior to the first 30 days of enrollment, is not covered.

Find all eligible devices for tech support and coverage details at asurion.com/TELUSHomePro/terms

What if my device cannot be repaired?

Is there a fee charged for an approved claim?

Who’s devices are protected? Is it only mine or is it my family’s?

Do I need to register my devices to be covered by the HomePro Plus protection plan?

Can I cancel my HomePro Plus membership at any time? Does it have any commitment period?

What happens if I already have an Amazon Prime membership?

What if I already have Amazon Prime with TELUS Optik TV?

Once you’ve become a HomePro member, you will receive an email with instructions on how to transfer your Amazon Prime account to your HomePro membership without being double-billed.

If Prime was part of your Optik TV package in place of a channel theme pack, we will replace it with a new theme pack which you can change by logging into your My TELUS account. There will be no change to the total of your Optik TV bill.

If Prime was part of your Optik TV package as an à la carte selection, we’ll simply remove it from your package when you become a HomePro member. You will not be double-billed.

View terms and conditions

Asurion Consumer Solutions of Canada Corp. (“Asurion”) is the provider of certain aspects of the Services, including, but not limited to, technical support and device protection. Your use of the Services provided by Asurion, including Asurion’s mobile app and web portal, is subject to Asurion’s HomePro Terms of Service. In British Columbia, Manitoba and Saskatchewan, the device protection plan included in HomePro Plus is underwritten by the Canadian branch of Liberty Mutual Insurance Company. Technical support begins on day 1 of enrollment. Protection coverage for mechanical and electrical breakdowns on eligible products, including accidental damage from handling for certain portable products, begins on day 31 of enrollment. Any pre-existing conditions or breakdowns that occur before day 31 are not covered. Excludes coverage for smartphones and any products that are leased or rented. Routers and modems leased from your internet service provider are not covered. If you need to make a claim, a service fee of up to $99, plus applicable taxes, may be charged, depending on the product. There is a $2,500 maximum amount paid per claim and a total claims paid limit of $5,000 within a rolling 12-month period. Claims may be fulfilled with non-original parts or new, refurbished, or remanufactured products. Limitations and exclusions apply. See full program coverage documents for complete details at
www.asurion.com/TELUSHomePro/terms
.
Offer subject to change without notice. Cancel anytime by contacting TELUS. Amazon Prime has a retail value of CDN $9.99 per month.
Amazon.com
, Inc. and its affiliates are not sponsors of this promotion. Amazon, Amazon Prime and all related logos are trademarks of
Amazon.com
, Inc. or its affiliates.
Offer subject to change without notice. Available to new and existing TELUS customers in all provinces, except Quebec, depending on the following eligibility requirements: (a) new customers in Ontario and Newfoundland and Labrador may be eligible for HomePro Plus at any time; and (b) customers in all other provinces, excluding Quebec, may be eligible within the first 30 days of signing up for TELUS Internet or SmartHome services. Regular price, currently $25 per month, is subject to change without notice. Cancel at any time without penalty, effective at the end of your billing cycle. Billing begins immediately upon subscription. Your subscription automatically renews unless you cancel with TELUS prior to renewal. Final eligibility for the services will be determined by a TELUS representative. The service will require internet connectivity. All prices are exclusive of tax. Only in Canada.