Warranty & repair information for mobile phones, tablets, smartwatches & hotspots
Tips and warranty information for phones, tablets, mobile internet devices and watch devices.
TELUS offers hassle-free returns, in-warranty and out-of-warranty repairs for all TELUS devices. There are no assessment charges, loaner fees¹ or add-on repair charges to have your device repaired at TELUS. Our priority is getting you reconnected as fast as we can.
For your convenience, there are now more repair locations available to you. You can visit a TELUS store or a Mobile Klinik location for phone repair services.
Mobile Klinik is authorized by select phone manufacturers to perform repair service usually within the same day, and are backed by their own industry-leading lifetime repair warranty (parts and labour).
Find out what is covered and what to do if you have a problem with your device. Before getting started, you can check your warranty coverage and repair options. Check your warranty and locate the closest TELUS store or Mobile Klinik location
. You can also check your warranty in the My TELUS app.
1. Post-paid accounts. A deposit is required for prepaid accounts. Loaner must be returned upon repair pickup.
Smart Hubs, hotspots and Internet keys (mobile Internet devices)
Phone activated with an eSIM voucher?