Frequently asked questions and videos

TELUS PureFibre™ is the #1 internet technology for speed and reliability. Our fibre optic network is powered by flexible strands of transparent glass no thicker than human hair. These strands transmit information as pulses of light, and carry huge amounts of information in the space of seconds. Lightning-fast upload and download speeds mean that you can enjoy a fast, consistent connection whether you are gaming, streaming TV in 4K or video calling with friends.

As Western Canada’s only major provider with a 100% fibre network, TELUS PureFibre now delivers the next generation of fibre optic internet technology, XGS-PON. XGS-PON is 10-Gigabit (capable) Symmetrical Passive Optical Network, which enables an unparalleled internet experience with speeds up to 2500 Mbps download and upload. Ensuring everyone in your home enjoys a seamless connection that does not waiver and enables them to do what they want, when they want.

The TELUS PureFibre network is a revolutionary internet technology powered by flexible strands of transparent glass no thicker than human hair. These fibre optic strands transmit information as pulses of light, and carry huge amounts of information in the space of seconds.

The TELUS PureFibre 5G network combines the strength of our TELUS PureFibre network backbone with the increased speeds, capacity and responsiveness of our 5G network, resulting in a more reliable network experience.

The TELUS PureFibre 5G network of the future will increase wireless capacity and speeds, while laying the groundwork for advancements in emerging tech sectors, healthcare, agriculture and more.

Part of our commitment to you is ensuring that we restore your property to the same condition it was in prior to construction. Some restoration may have to wait as this work is weather dependent, and will resume as soon as the ground conditions permit.

Each spring, we revisit neighborhoods between the months of March and June, which had construction the previous fall and winter. Snow and ice melt can create settling and can cause holes to appear. The frost in the ground must fully thaw before proper restoration can take place. Crews will return to perform the following:

1. Securing the area with boards and caution tape.
2. Backfilling all excavated areas once the ground thaws.
3. Applying topsoil and grass seeds or hydro-seed.
4. If applicable, any asphalt repairs will be performed at this time.

If there are questions or to report a safety hazard that has not been addressed: Call 1-855-595-5588

Once we have restored the land and planted grass seed, to ensure your grass grows back well, please follow these detailed watering instructions:

1. First, apply enough water to wet the soil at least 6 to 8 inches, being careful to not wash the seed away. You may have to apply the water in several short applications until the soil is thoroughly wet.
2. Continue to water the soil lightly to keep the top inch of the soil moist until the seeds germinate. This may include watering several times daily, being careful not to over-water as the seeds can rot.
3. Watch the colour of the soil. As it starts to lighten up, it’s time to water again.

Please check your local water restrictions prior to watering.

We will return after restoration is completed to ensure all work was completed successfully, and that all grass regrowth and hard surface restoration has settled as expected.

Connecting to the TELUS PureFibre 5G network means that your community will have access to the unique opportunities that fibre optic internet and 5G mobility coverage brings to residents, businesses, organizations, and essential services.

The TELUS PureFibre 5G network combines the strength of our TELUS PureFibre network backbone with the increased speeds, capacity and responsiveness of our 5G network, resulting in a more reliable network experience.

As the only major provider in Western Canada with a 100% fibre optic connection to the home, TELUS gives you direct access to the most reliable technology so you can stay connected when it matters most. Don’t miss out, get access to the #1 internet technology for speed and reliability.

Yes. In most TELUS PureFibre communities, residents of apartment buildings and condos will have the same opportunity to take advantage of all that fibre optic internet can offer. But first the building owner, manager or strata will need to give approval to install TELUS PureFibre in the building.

To learn more about how you can bring TELUS PureFibre to you building, visit www.telus.com/mdu

TELUS PureFibre is the fastest internet technology available. This future-focused internet infrastructure is built for speed, consistency and reliability, which means a lightning-fast difference no matter how many connected devices you have.

What makes TELUS PureFibre different?

The # 1 internet technology for speed and reliability.

TELUS is the only major provider in Western Canada with a 100% fibre optic connection to the home, giving you direct access to the most reliable technology so you can stay connected when it matters most.

Upload speeds more than 9x faster than the competition.

With faster upload speeds, you can be confident in your connection whether you are gaming, sharing photos or video calling with friends.

The best internet technology for gaming.

Our lightning-fast 100% fibre connection ensures you won’t lag out when you need it most.

No matter what kind of business you're in, there's a TELUS internet plan that will give you the competitive edge you need.

Futureproof your business, equipping it with a strong foundation for future services, capabilities and technology. With TELUS PureFibre, businesses can get a 100% direct fibre connection right to the premise, delivering lightning-fast internet upload and download speeds up to 940 Mbps.

We’re working on a multi-billion dollar project to bring TELUS PureFibre to more towns and cities in BC and Alberta. When we’re ready to bring the TELUS PureFibre 5G network to your area, a representative will reach out to give you more information.

Find out more about PureFibre in your area

If you are an existing TELUS customer and have received a notification regarding the migration of your current home services to TELUS PureFibre, please visit this page for more information. Otherwise, your existing internet service will continue to work as long as it is available in your neighbourhood.

If you are not currently a TELUS customer, no problem. We’re simply giving you the opportunity to connect to this revolutionary network so that you can take advantage of increased speeds and reliability in the future.

To find out more, give us a call at any time:

• Residential customers: 1-855-595-5588
• Business customers: 310-3100
• Apartment managers, strata and condo board customers: 310- 8277

Or see which high speed internet plans are available in your area.

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