Transfer to TELUS PureFibre® today.

Your existing copper services will continue to work as long as TELUS supports the copper network in your neighbourhood. You will be notified when TELUS retires the copper network in your neighbourhood, and transferring to TELUS PureFibre becomes mandatory. After transferring your services to the PureFibre network, we will continue to meet all applicable emergency requirements, consumer privacy/security safeguards and regulatory obligations.

Yes, the transfer is not automatic. You must book an appointment for an in-house visit with a technician to transfer your services to TELUS PureFibre. You can book online in 3 easy steps.

The TELUS PureFibre network is a revolutionary new technology powered by flexible strands of transparent glass no thicker than human hair. These fibre optic strands transmit information as pulses of light, and carry huge amounts of information in the space of seconds.

TELUS PureFibre is the #1 internet technology for speed and reliability. Lightning fast up-and-download speeds mean buffer free streaming, crystal clear video calls, and the power to share photos and videos faster than you can take them. Enjoy home entertainment at 4x the resolution of HD with Optik TV.

Connecting your home to the TELUS PureFibre network occurs in 3 stages:

1. Connecting your community: We bring the network to your neighbourhood
2. Connecting your home: We run a fibre optic cable from the neighbourhood network to the outside of your home. The new fibre optic cable can be above ground or buried, and will usually be run along the same path as your existing copper line
3. Transferring your services via an in-home visit by a TELUS technician. Learn about flexible install options at telus.com/VirtualInstall.

TELUS PureFibre has faster upload and download speeds than our traditional copper network. Fibre never degrades and is more resistant to weather and other environmental factors, delivering unparalleled connection reliability. Unlike other providers’ networks, TELUS PureFibre delivers 100% fibre right to your home on a connection that is always consistent and never shared. For more information, please visit telus.com/CopperRetirement

No, there is no cost to transfer your services from copper to TELUS PureFibre.

There will be no changes in the cost of your existing services unless you would like to change or order additional services. If you wish to change or order additional services, you can view the products, services and pricing at telus.com/purefibre or talk with a knowledgeable TELUS customer service member to find the services that will best suit your needs.

Yes, your current services – which may include SmartHome Security, Internet, Optik TV, Pik TV, Home Phone, TELUS Online Security and Health services – will all work on TELUS PureFibre.

Most TELUS equipment (modems, gateways, TV boxes) are compatible with PureFibre. During your transfer appointment the TELUS technician will supply or replace any equipment as required to transfer your existing services to the PureFibre network.

A battery backup system can be installed if requested for Home Phone customers. The battery backup unit is provided free of charge, and is designed to work for 4 hours of talk time or 8 hours of standby time during a power outage. Please note, whether on copper or the more resilient TELUS PureFibre network TELUS Home Phone service during a power outage is provided on a best effort basis, even with the battery backup system in place.