Transfer to TELUS PureFibre® today.
There’s no cost to transfer your services to TELUS PureFibre, and your monthly bill will remain the same.
Your home still needs to be connected
Your neighbourhood has received a service upgrade from the copper network to the PureFibre Network® that can support your home for generations to come.
With the arrival of TELUS PureFibre, the copper network is being retired. The transfer of your existing services from the copper network to TELUS PureFibre is mandatory and comes at no cost to you.
How to transfer
Book an appointment to transfer your services
Schedule a technician visit at a time that’s convenient for you.
We’ll run fibre to your home
Prior to your installation appointment, we’ll make sure a 100% fibre optic cable is connected to the exterior of your home. We will not enter your home at this stage, and you usually don’t need to be home at the time.
We’ll connect your services
On the scheduled day, a technician will transfer your services to the PureFibre Network – at no charge to you. Please ensure you’re home for this visit.
How your services will improve
TELUS PureFibre is the #1 internet technology for speed and reliability. Lightning-fast upload and download speeds mean high definition streaming, low latency in gaming, crystal clear video calls, and the power to share photos and videos faster than you can take them.
How we’ll connect your home to TELUS PureFibre
Your new fibre optic connection will typically be installed the same way your copper lines are currently connected, as shown below.
The fibre from your nearest utility pole is extended to a small box we install on the side of your home or business.
If there is a locked gate, dog(s) in the yard, or access is physically blocked, we’ll contact you to arrange access.
If an underground pathway already exists, we’ll use it. Otherwise, we’ll dig a pathway – which we’ll fully restore to its original condition.
If any disruption to your property is required, we’ll provide written details of the necessary work, and will only proceed once you’ve approved.
This method is a combination of Overhead and Buried access. You’ll have the fibre cable connecting partly overhead and partly underground.
Apartments and condos
If you live in a condo, we’ll work directly with your Strata to get connected to our TELUS PureFibre network.
Frequently asked questions