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My TV has no video

Stuck on initializing

If your wired digital box is stuck on initializing follow these steps to restore or improve your service


Click here if you have a wireless digital box

  1. Check if your Internet is working
  2. Check that all connections are tight
  3. Ensure the lights on your modem are on:



hello
T1200 modem
hello
T3200 modem

Lights on and blinking T1200 T3200
Power On On
DSL On On
Internet On and blinking green On and blinking green
HPNA On and blinking N/A
Coax N/A On and blinking
  1. Reboot devices in the following sequence:
    • Gateway
    • PVR
    • All remaining boxes

If your wireless digital box is stuck on initializing follow these steps to restore or improve your service.


Confirm what equipment you have

Identify whether you have a T3200 or wireless access point and use the troubleshooting steps associated with your device.

hello
T3200 modem
hello
Wireless Access Point
T3200M and wireless digital box Modem, WAP and wireless digital box
  1. Ensure the signal strength indicator on the front of the wireless digital box has at least 4 bars. For low signal strength see these troubleshooting steps
    Troubleshoot low or red signal strength
  2. Reboot your modem by unplugging the power source for 10 seconds. Allow for 2 minutes for TV to be restored.
    Note: If the problem persists, reboot your wireless digital box.
  1. Ensure the signal strength indicator on the front of the wireless digital box has at least 4 bars. For low signal strength see these troubleshooting steps Troubleshoot low or red signal strength
  2. Ensure the switch on the back of the WAP is switched to ‘AP’.
  3. If the problem persists, reboot your WAP and modem by unplugging the power source for 10 seconds. Allow for 2 minutes for TV to be restored.
    Note: If the problem persists, reboot your wireless digital box.

Note: Restarting or resetting your equipment may only provide a temporary fix to your problem. If you find the issue reoccurs contact us in order for us to identify and fix the root cause of your problem.

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