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Notice:Text UKRAINE to 20222 to make a $10 donation to Ukraine Humanitarian Crisis Appeal. Learn how we’re supporting Ukraine humanitarian efforts

No Internet connection?

Help with troubleshooting your Internet connection issues & getting your service back online

Try these 3 easy steps first

  • Check for service issues near you. There may be an interruption we’re already working on
  • Firmly push in the cables and power cord
  • Restart your modem and router by unplugging them for 30 seconds. (For step-by-step instructions on resetting your modem, please view our How to restart your modem page.) If the light on the modem is red, please contact us

My Internet is not connecting at all

Note: If your internet connection isn’t working at all, you will likely need to complete these diagnostics using mobile data or another internet service.

Run a detailed diagnostics test and get back online.

These personalized diagnostics provide solutions to the internet issues affecting you and your equipment.

Other common Internet problems and solutions

  • Help if you’ve connected to the wrong network
  • Help with resetting your Wi-Fi network's name and password
  • Add Boost Wi-Fi to expand your network's reach

Did this article solve your problem?

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Here’s a quick interactive guide to help you in your installation

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Measure the speed of your Internet connection & get information on factors that impact your speed

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Common Boost Wi-Fi issues and how to fix them.

Learn about accessibility at TELUS

My TELUS is the best way to manage your account.

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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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Territorial Acknowledgement

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
About Us
Careers
Media
Policies / Regulatory
Security
Social Impact
Accessibility
COVID-19
TELUS Service Status
Neighbourhood
Order Status
User Terms
Privacy / Cookies
TELUS & CRTC Wireless Code
TELUS & CRTC Internet Code
Internet Code, Simplified
Wireless Code, Simplified
Service Terms
Social Impact
TELUS Digital
TELUS Procurement
TELUS International
TELUS Webmail
TELUS Wise
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