Self-install resources for Wireless Home Internet - Indoor Unit (ZTE MC7010CA)

Yes. You will need an internet connection to identify the pointing direction. We recommend a mobile device with data connection.

On average, it will take 30 to 40 minutes to install, from start to finish.

Please re-read the

self-install guide

and follow the step-by-step instructions in the TELUS Connect app.

If you still have questions, you can use

telus.com/BookRemoteSupport

to book an appointment for a callback from one of our expert install assistants.

If you follow the steps but are unable to complete the installation, you can

book an appointment

for a callback from one of our expert install assistants.

Check the connections, lights (on both the Wireless Home Internet unit and wireless gateway), and positioning and direction of the Wireless Home Internet unit. Also, ensure there are no obstructions between the unit and cell tower.

If you're unable to identify the issue,

book an appointment

for a callback from one of our expert install assistants.

Follow the instructions in our

Slow Internet on Wireless Home Internet device

article.

For complete post-installation connectivity troubleshooting topics, visit the

Wireless Home Internet support page.

You can find answers to questions about your first bill and other information in

Your first Home Services bill from TELUS

article.