Appointment manager on My TELUS

It's a tool that allows you to view, reschedule and cancel your installation and repair appointments through your My TELUS account on telus.com. You can do the following using the appointment manager:

If you reschedule or cancel your appointment, a confirmation email will be sent to your contact email address to advise you of the changes.

Any changes made to your installation and/or repair appointments are reflected on the appointment details page.

: If your appointment is scheduled within 24 hours or less or a technician dispatch has already been initiated, online rescheduling or cancellation may not be available. Please chat with us at

telus.com/assist

or

contact us

for assistance in rescheduling or canceling your appointment.

To reschedule or cancel a technician appointment using the appointment manager, follow these steps: