Smart Hub fees
Find out the cost for a device setup or rate plan change
The $50 connection fee includes a SIM card and access to a TELUS team member to process your activation or renewal along with other exclusive TELUS services, such as Smart Start and Learning Sessions.
Note: All Business and Exclusive Partner Program (EPP) activations & renewals will incur the standard connection fee charge.
To view/print your bill online for free:
- to your online account
- Select Billing
- You can view, download and print bills at the bottom of the page. The last 18 months of bills will be available
If you request a copy of your bill be re-printed and mailed to you, the charge is $15 per bill. This request is not available in TELUS stores.
Data top-up/overage charges
If a TELUS representative helps you top-up or purchase a rate plan or add-on by phone or in a TELUS store, the charge is $2.
Additional data usage over and above the plan data limit will result in incremental charges of $10/5GB (rounded up to the closest GB at the end of the billing cycle). Data usage during a single billing cycle may be capped at $500 of additional usage. Additional usage may be authorized by calling TELUS to remove the data block.
You can change rate plans and add add-on data plans by calling 1-866-641-5215.
Rate plan change
If you change your rate plan more than once during a calendar year by phone or in a TELUS store, the charge is $15. This fee includes a full consultation with a TELUS representative to learn how the rate plan change impacts your bill.
Note: The first rate plan change of every calendar year is free.
If your account is reconnected after suspension due to non-payment or when suspended for reaching the credit limit, the charge is $45 per account.
When you cancel your TELUS services (by phone only) before your service term ends, you will need to pay off your outstanding device balance. There is also a charge of $50 if you activated before November 17, 2013. Recurring charges such as your monthly plan and add-ons will be prorated to reflect only the portion of the month in which your wireless service was still active.
The $50 fee is not charged in Quebec or Nova Scotia for activations after April 30, 2013, Newfoundland for activations after September 26, 2012 or Manitoba for activations after September 14, 2012, because of the consumer protection legislation in those provinces.
Transfer of ownership
If you transfer your TELUS account to a new owner (by phone only), the charge is $45.
Payments returned due to insufficient or unavailable funds by cheque or pre-authorized chequing account are subject to a $25 administration fee.
If payment of an amount due is not received by us by the required payment date specified on your bill, it will be considered a delinquent amount and will be subject to a late payment charge of 3% per month, calculated and compounded monthly on the delinquent amount (42.58% per year) from the date of the first invoice on which the delinquent amount appears until the date we receive such amount in full.