We’re currently experiencing longer than usual wait times (about 45 minutes) at our call centres.
TELUS Assist is our 24/7 virtual assistant that answers your questions instantly. If you still need help, TELUS Assist will direct you to a live agent.
Connect with the TELUS community and get answers from other customers on our forum, TELUS Neighbourhood.
Prefer to be social? Tweet @TELUSsupport for quick assistance.
Here you can check the status of your Mobility order.
Here you can check for any network or service issues in your area.
My TELUS is the best way to manage your account. View and pay your bills, check your data, change your plan, and more.