Wi-Fi Calling FAQ

Information on the TELUS Wi-Fi Calling feature

Am I eligible for Wi-Fi Calling?

If TELUS Wi-Fi
 is not appearing in areas where you are used to seeing it, try these simple three steps:

Ensure that you still have Wi-Fi Calling turned on
The
TELUS Wi-Fi
notification on your device will fluctuate with the availability of a strong enough cellular network. If the Cellular network is strong enough then Wi-Fi Calling is unnecessary and the notification will not display
In rare cases, your internet service provider (ISP) may affect your ability to connect. If you are not able to connect through the following ISPs, you can change the DNS IP address of the Wi-Fi connection on your phone to Google public DNS IP address: 8.8.8.8 & 8.8.4.4 and try again. Please contact us if you are still not able to connect after the DNS change
- Access communication
- Sasktel
- Bell Aliant
- Eastlink
- Xplornet
- Northwestel

DNS change on Apple devices (steps may vary on different iOS versions)
:

DNS change on Android devices (steps may vary on different Android devices and versions)
:

Open the
Settings
menu
Select the
Wi-Fi
menu
Locate the Wi-Fi network that you are using currently
Long press your current network, then select
Modify network
Select
Show advanced options
Change
IP settings
to
Static
Enter Google DNS server IP address:
8.8.8.8, 8.8.4.4
to
DNS1 and DNS2
fields and save

Yes