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Frequently asked questions (FAQ) about Wi-Fi Calling — For TELUS Business customers

Information on the TELUS Business Wi-Fi Calling feature

Am I eligible for Wi-Fi Calling?

You are eligible if you have an eligible device (see below) and an active
My TELUS
subscription.

Wi-Fi calling is not currently available for Prepaid as it requires VoLTE for it to work, which is not yet available on Prepaid.

Is my device eligible?

You can find the list of all compatible devices at
Wi-Fi Calling for Apple and Android devices
.

Why did the TELUS Wi-Fi Calling text/icon stop showing on my screen?

TELUS Wi-Fi
only kicks in when needed, so it will appear and disappear as your coverage changes.

TELUS Wi-Fi troubleshooting for Wi-Fi Calling

If
TELUS Wi-Fi
is not appearing in areas where you are used to seeing it, try these simple three steps:

      DNS change on iOS devices (steps may vary on different iOS versions)
      :

        DNS change on Android devices (steps may vary on different Android devices and versions)
        :

          Why did the TELUS Wi-Fi Calling option disappear from my Apple Watch app settings?

          If a cellular plan has been added to your Apple Watch, the option to control Wi-Fi Calling may not be visible within the Watch app settings, but Wi-Fi calling will continue to work. In your iPhone settings, ensure you that have enabled
          Wi-Fi Calling
          and
          Calls on other devices
          .

          What is the minimum internet speed needed for Wi-Fi Calling?

          The minimum speed required for the benefits of
          TELUS Wi-Fi calling
          is 1 mbps. Keep in mind performance will vary based on internet network conditions. If you are noticing issues, try using another Wi-Fi network.

          Why do get a pop-up screen telling me to turn on Wi-Fi Calling?

          A pop-up may appear up to three times when your device is connected to a wireless network and determines that you would benefit from using the
          Wi-Fi Calling
          feature.

          For more in formation on TELUS Wi-Fi Calling visit
          Wi-Fi Calling terms and conditions
          .

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