TELUS automatically steers your mobile connection to the roaming partner that should offer the best possible service experience based on your location. However, sometimes you may find that the specific roaming operator is not offering a strong enough signal at a given time due to various reasons (for example, specific geography is blocking the signal, network congestion, etc.).
If there is a specific mobile network operator you want to always stay connected to, you may access the mobile network settings on your device to manually select your mobile network for roaming. When you get back to Canada, ensure you turn your network selection back to automatic to resume your normal service experience. Below are instructions for managing your network operator in your device’s settings.
Turn "Automatic" off. Your phone will search for networks in range
Select the appropriate network for your device
For Android devices
:
Please note that the steps below may vary slightly between different generations of devices.
For Samsung devices
:
Important
: You must deactivate the data service before searching for an available network.
From the Home screen, select ➔
Settings
➔
Connections
➔
More networks
➔
Mobile networks
Select
Network operators
. All available networks are displayed, with the current network connection at the top of the list
Select
Search networks
to manually search for all networks
Select automatically to select a network connection
Select a network operator to manually register on that network
From the home screen, access
Device Settings
Under
Wireless and Networks
, select
Mobile Data
Select an available network operator to manually register on the network
From the home screen, access device settings
Select
Tethering and Networks
Select an available network operator to manually register on the network
For BlackBerry 10 devices
:
On the home screen, swipe down from the top of the screen
Select
Settings
➔
Network connections
➔
Mobile network
If the
Mobile network
switch is off, set it to
On
Set the
Network selection mode
to
Manual
When your device finishes scanning for networks, select a network
The procedure is specific to each device. We recommend you view your device-specific instructions and download your device’s user guide to learn how to access your device’s network settings and manually select your network operator. You can also check the manufacturer’s website for more information. For more device-specific information, view our support section for
mobility devices
.
