: Factory resetting your Boost Wi-Fi will revert your network name and admin password to the defaults shown on the back of the unit.
To restore to factory settings, press and hold the reset button for 5 seconds using a pin or a paperclip.
When to factory reset?
In case your Boost Wi-Fi fails to connect and all other troubleshooting is unsuccessful, please try the following, as applicable to your situation:
Situation 1: At least 1 Boost Wi-Fi is disconnected (showing red LED)
Factory reset the connected Boost Wi-Fi unit(s) via the My Wi-Fi App
Factory reset any Boost unit showing a red LED individually
Recheck the Ethernet connection of the Boost hardwired to your modem
Next, rename your network name.
Situation 2: All the Boost Wi-Fi units are connected (no red LEDs) - Non-red LEDs will reset together
Factory reset the connected Boost Wi-Fi devices via the My Wi-Fi app