: Factory resetting your Boost Wi-Fi will revert your network name and admin password to the defaults shown on the back of the unit.
To restore to factory settings, press and hold the reset button for 5 seconds using a pin or a paperclip.
When to factory reset?
In case your Boost Wi-Fi fails to connect and all other troubleshooting is unsuccessful, please try the following, as applicable to your situation:
Situation 1: At least 1 Boost Wi-Fi is disconnected (showing red LED)
Factory reset the connected Boost Wi-Fi unit(s) via the My Wi-Fi App
Factory reset any Boost unit showing a red LED individually
Recheck the Ethernet connection of the Boost hardwired to your modem
Next, rename your network name.
Situation 2: All the Boost Wi-Fi units are connected (no red LEDs) - Non-red LEDs will reset together
Factory reset the connected Boost Wi-Fi devices via the My Wi-Fi app
Boost Wi-Fi not showing up on the TELUS Connect App
If your TELUS Boost Wi-Fi devices don’t show up on the TELUS Connect App, be sure you are logged in to the app properly, then reboot the modem. If the app does not seem to be working correctly, try redownloading the app.