Troubleshooting solutions to common issues
Slow Network Speeds
If you are experiencing speed issues with your TELUS Boost Wi-Fi, try these troubleshooting techniques:
- Move closer to your nearest Wi-Fi booster.
- Reboot your wireless device.
- Ensure that the LED of your Wi-Fi booster is solid blue.
- On the back of your booster, press the power button located at the bottom right to reboot your Wi-Fi booster(s).
Still experiencing network issues with your TELUS Boost Wi-Fi?
It may be because your main modem’s Wi-Fi network is still running in the background of your Boost Wi-Fi network. This background Wi-Fi network creates congestion on your TELUS Boost Wi-Fi network. The congestion can be reduced by turning off the Wi-Fi that is being emitted from the modem.
To learn how to turn off the Wi-Fi network on your main modem, visit Troubleshoot: Boost Wi-Fi and modems