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Setting up the TELUS Connect app

Managing Boost Wi-Fi with the TELUS Connect app

The [TELUS Connect app](https://telus.com/telusconnect) is more than an installation tool for your TELUS __Boost Wi-Fi__ system. Using the TELUS Connect app, you can manage the name of your Wi-Fi Boosters and change the intensity of their LED indicators.

Find out how to use the following features in the TELUS Connect app:


Please follow these instructions if you are a TELUS customer who subscribes to a TELUS internet plan, **but does not subscribe to Optik TV**.

To disable your home Wi-Fi network, complete these steps while connected to the Wi-Fi on your modem:

  1. Connect to your modem's Wi-Fi network
  2. Launch your web browser
  3. Enter the following into the address bar: **192.168.1.254**
  4. From your keyboard, press **Enter** ( **Return** ). The **Home** screen is displayed
  5. To log in, enter the following information: 
     - **Username**: admin 
     - **Password**: it is printed on the side of the modem under GUI Access (unless you’ve changed it)
  6. Select __Login__. The **Welcome** screen is displayed
     - If it is your first time logging into your modem you will be asked if you would like to change your password
  7. From the top of the next screen, select **Wireless Setup**. The **Basic Settings** screen is displayed
  8. Change the **Wireless Radio** field(s) to **Disable** to turn off your Wi-Fi network
     - **Note**: If you have **Smart Wi-Fi** turned off, you will see two **Wireless Radio** fields. Please ensure that you select **Disable** for both of these radio fields before saving your changes. 
  9. Select **Apply** to save your changes

Managing Wi-Fi on Actiontec T3200M / Internet-only customers

Please follow these instructions if you are a TELUS internet customer who also subscribes to Optik TV, and Smart Wi-Fi is turned off. If Smart Wi-Fi is turned off, you should have two different Wi-Fi network names in your home: one ending in -2.4Ghz and one ending in -5Ghz.

To disable your home Wi-Fi network, complete these steps:

  1. Connect to your modem's Wi-Fi network
  2. Launch your web browser
  3. Enter the following into the address bar: **192.168.1.254**
  4. From your keyboard, press **Enter** ( **Return** ). The **Home** screen is displayed
  5. To log in, enter the following information: 
     - **Username**: admin 
     - **Password**: it is printed on the side of the modem under GUI Access (unless you’ve changed it) 
  6. Select __Login__. The **Welcome** screen is displayed
     - If it is your first time logging into your modem you will be asked if you would like to change your password
  7. From the top of the next screen, select **Wireless Setup**. The **Basic Settings** screen is displayed
  8. Change the __Basic Settings__ fields listed as follows: 
     - **Frequency**: 2.4G 
     - **Wireless Radio**: Disable  
     - **Note**: Do not turn off the the Wireless Radio setting for your 5G network as this will interfere with your Optik TV service. 
  9. Select **Apply** to save your changes

Managing Wi-Fi on Actiontec T3200M / Internet & Optik TV customers - Smart Wi-Fi OFF

Please follow these instructions if you are a TELUS internet customer who also subscribes to Optik TV, and Smart Wi-Fi is turned on. If Smart Wi-Fi is turned on, you should have only one Wi-Fi network name in your home.

To disable your home Wi-Fi network, complete these steps:

1. Connect to your modem's Wi-Fi network
2. Launch your web browser
3. Enter the following into the address bar: **192.168.1.254**
4. From your keyboard, press **Enter** ( **Return** ). The Home screen is displayed
5. To log in, enter the following information: 
   - **Username**: admin 
   - **Password**: it is printed on the side of the modem under GUI Access (unless you’ve changed it) 
6. Select **Login**. The **Welcome** screen is displayed
   - If it is your first time logging into your modem you will be asked if you would like to change your password
7. From the top of the next screen, select **Wireless Setup**. The **Basic Settings** screen is displayed
8. From the **Wireless Settings** menu on the left, select **SmartSteering**
9. Select **Disable** , and click **Apply** to save the changes
10. Return to the **Basic Settings** page of the **Wireless Settings** menu
11. Change the **Basic Settings** fields listed as follows: 
    - **Frequency**: 2.4G 
    - **Wireless Radio**: Disable  
    - **Note**: Do NOT turn off the the Wireless Radio setting for your 5G network, as this will interfere with your Optik TV service. 
  12. Select **Apply** to save your changes

Managing Wi-Fi on Actiontec T3200M / Internet & Optik TV Customers - Smart Wi-Fi ON

Managing Wi-Fi on Actiontec T3200M

Troubleshoot: Boost Wi-Fi (Actiontec T3200M) / Child Article Config

These instructions explain how to disable the Wi-Fi network running in the background of your Boost Wi-Fi network through your Wi-Fi modem.

**Note**: If your Smart Wi-Fi is ON, then you will see only one network name in your household.

Please select the correct instructions for your services:

Managing Wi-Fi on Actiontec T3200M / SEO

Learn how to manage Wi-Fi using the Actiontec T3200M modem.

Managing Wi-Fi on Actiontec T3200M | TELUS Support

Learn how to manage Wi-Fi on the Actiontec T3200M modem.

Managing Wi-Fi on Actiontec T1200H/T2200H

Troubleshoot: Boost Wi-Fi (Actiontec T1200H/T2200H) / Child Article Config

These instructions explain how to disable the Wi-Fi network running in the background of your Boost Wi-Fi network through your Wi-Fi modem.  


To disable your home Wi-Fi network, complete these steps:

  1. Connect to your modem's Wi-Fi network. 
  2. Launch your web browser. 
  3. Enter the following into the address bar: **192.168.1.254**
  4. From your keyboard, press the **Enter** ( **Return** ) key. The **Home** screen is displayed. 
  5. To log in, enter the following information: 
        * **Username**: admin 
        * **Password**: it is printed on the side of the modem under GUI Access (unless you’ve changed it) 
  6. Select **Login**. The **Welcome** screen is displayed. 
        * If it is your first time logging into your gateway you will be asked if you would like to change your password. 
  7. From the top of the next screen, select **Wireless Setup**. The **Basic Settings** screen is displayed. 
  8. Change the Wireless Radio field to **Disable** to turn off your Wi-Fi network. 
  9. Select **Apply** to save your changes. 




Managing Wi-Fi on Actiontec T1200H/T2200H / SEO

Manage Wi-Fi on your Boost Wi-Fi when using an Actiontec T1200H or T2200H modem.

Managing Wi-Fi on Actiontec T1200H/T2200H | TELUS Support

How to manage Boost Wi-Fi when using an Actiontec T1200H or T2200H modem

Managing Wi-Fi on Actiontec V1000H/V2000H

Troubleshoot: Boost Wi-Fi (Actiontec V1000H/V2000H) / Child Article Config

These instructions explain how to disable the Wi-Fi network running in the background of your Boost Wi-Fi network through your Wi-Fi modem.

To disable your home Wi-Fi network, complete these steps:

  1. Connect to your modem's Wi-Fi network. 
  2. Launch your web browser. 
  3. Enter the following into the address bar: **192.168.1.254**
  4. From your keyboard, press the **Enter** ( **Return** ) key. The admin login screen is displayed. 
  5. To log in, enter the following information: 
        * **Username**: admin 
        * **Password**: printed on the side of the modem under GUI Access (unless you’ve changed it) 
  6. The home screen is displayed. Select **Wireless Setup**. The **Basic Settings** screen is displayed. 
  7. Change the **Wireless Radio** field to **Disable** to turn off your Wi-Fi network. 
  8. Select **Apply** to save your changes. 




Managing Wi-Fi on Actiontec V1000H/V2000H / SEO

Steps to disable Wi-Fi when using an Actiontec V1000H or V2000H modem

Managing Wi-Fi on Actiontec V1000H/V2000H | TELUS Support

How to disable Wi-Fi on Actiontec V1000H or V2000H modem

Managing Wi-Fi on ZyXEL VSG-1432

Troubleshoot: Boost Wi-Fi (ZyXEL VSG-1432) / Child Article Config

These instructions explain how to disable the Wi-Fi network running in the background of your Boost Wi-Fi network through your Wi-Fi modem.

To disable your home Wi-Fi network, complete these steps:

  1. Connect to your modem's Wi-Fi network. 
  2. Launch your web browser. 
  3. Enter the following into the address bar: **192.168.1.254**
  4. From your keyboard, press the **Enter** ( **Return** ) key. The admin login screen is displayed. 
  5. To log in, enter the following information: 
        * **Username**: admin 
        * **Password**: printed on the side of the modem under GUI Access (unless you’ve changed it) 
  6. The home screen is displayed. Select **Wireless**. 
  7. Under the **Wireless Network Setup** section of the page, change the wireless field to **Disable** to turn off your Wi-Fi network. 
  8. Select **Apply** to save your changes. 




Managing Wi-Fi on ZyXEL VSG-1432 / SEO

Managing Boost Wi-Fi when using a ZyXEL VSG-1432 modem.

Managing Wi-Fi on ZyXEL VSG-1432 | TELUS Support

Steps to disable Wi-Fi on your Boost Wi-Fi when using a ZyXEL VSG-1432 modem.

Troubleshoot Boost Wi-Fi / Parent Article Config

How to manage Boost Wi-Fi with the TELUS Connect app

Managing Boost Wi-Fi with the TELUS Connect App Swiftype Title

Manage your Boost Wi-Fi, and learn how to change username and password and LED brightness.

Managing Boost Wi-Fi with the TELUS Connect app

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