Troubleshooting your TELUS Track+

You will need a TELUS monthly (post-paid) account for your tracker and My TELUS credentials.

You may

reset your account password

and it will automatically update the password for this app.

Only admin users can add or remove other users.

To add/invite a user:

:

Only admin users can remove other users.

To remove a user:

Ask the recipient to verify their spam/junk folder for the email invitation. You, the admin, can delete the invitation and invite them again.

Upon resuming your Track+ service with TELUS, you will need to power cycle the tracker by pressing and holding the power button for ~7 seconds to turn off the device, then repeat the steps to turn the device on.

The app’s language will reflect your smartphone’s default language. Change your smartphone’s default language settings to English or French, then open your default internet browser on your smartphone to clear the cache after installing the app.

For English, check that you are using English (Canada) so the units of measurement in the app appear in metres.

Check the tracker’s battery. If it blinks red and beeps once every 5 seconds, the tracker’s battery is low. You will need to charge the device for at least 10 minutes and try again.

Press and hold the power button on the Tracker for 23 seconds to reset factory defaults. After resetting your tracker, you will need to add the tracker to your Track+ account again.

The tracker has no connection or has a limited connection.

See instructions for

Why is the "Ring”/"Locate Now” feature is not working?

.