STIR/SHAKEN feature for mobile devices explained
Learn more about “verified” calling numbers using the call validation feature.
STIR/SHAKEN is a set of network tools used to verify the true calling number.
Eligible calls may show as “verified” on STIR/SHAKEN capable handsets. All calls that do not show as “verified” will show as normal calls.
Please note that as of November 30, 2021, at the time of launch, the majority of calls will not be eligible to be verified, and will therefore continue to show as normal calls.
: STIR/SHAKEN does not block calls.
If you are a TELUS or Koodo customer on a monthly plan and are looking for a feature that will block nuisance calls, consider adding the
Call Control feature
to your line. Call Control is a free feature that can effectively block nuisance calls by automatically screening out robo-callers.
: The calls screened by Call Control will not show as verified by STIR/SHAKEN. This could change in the future as we implement more network integration and upgrades.
What calls are eligible for STIR/SHAKEN verification?
Only fully Internet Protocol to Internet Protocol (IP to IP) Canadian calls can be validated on STIR/SHAKEN capable handsets. Currently, most calls are not fully IP to IP and, therefore, will continue to display as normal calls.
Does my mobile device support the STIR/SHAKEN feature?
At the time of launch on November 30, 2021, most devices are not capable of supporting STIR/SHAKEN and, therefore, will not display “verified” for incoming calls. These devices will continue to display calls as they normally do today.
Once your device is capable of supporting STIR/SHAKEN, then validated calls will automatically display on your handset as “verified”. No action will be required of you.
Does STIR/SHAKEN block calls?
No. STIR/SHAKEN will only show validated calls as “verified” or display calls as normal.
“Verified” only guarantees that the calling number displayed is showing the true number and is not spoofed. The actual call may still be an unsolicited or nuisance call.