Call Control for mobile devices explained

Learn more about the new free feature that helps screen out unwanted robo-callers

Self-serve only

Please note that this is an online-only task that can easily be done using either My TELUS online or the app.

Call Control
 is a free optional feature that automatically screens robo-callers and prevents them from bothering you. 

Eligible TELUS customers can opt in to activate Call Control.

How Call Control works

With Call Control on, when a caller phones you for the first time, they’ll be prompted to enter a number on their keypad. If they enter it successfully, the call will go through to you and they won’t be prompted again (as long as they’re one of your 25 most recent callers). 

If they fail to enter the correct number, they’ll hear an automatic message that they’ve been prevented from reaching you. This screening process prevents robocalls from getting through and is simple enough for real-life callers to pass. 

You can add phone numbers to your Accepted list
 to avoid having them screened when they try to reach you. 

We highly recommend adding telephone numbers of frequent or important callers (e.g. family members, school offices, doctors’ offices, libraries, etc.), especially those that may use auto-dialling to reach you to your Accepted list, as well as anyone who doesn’t speak English or French. 

If you don’t want to receive calls from certain numbers at all, you can put them on your Blocked list
.

How to set up and manage Call Control

Managing Call Control with IVR

Call Control with wearables

Important things to note

Call Control may screen out legitimate auto-dialled calls, like an automated recording notifying you of a package delivery
If your home has an intercom system that you answer with your mobile phone, add the intercom’s Caller ID number to your Accepted list
Be sure to add anyone who doesn’t speak English or French to your Accepted list so they won’t be prompted
Call Control and IVR access (*99) may not work for some customers while roaming.
Only Apple Watch and Samsung Galaxy smartwatches can support Call Control functionalities as wearables
IVR calls (*99) from a wearable will only allow changes to Call Control for the Primary number

Learn how Call Control for home phones works
.

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