Change or purchase a SIM card

If you need to purchase a replacement SIM, you can order one online.

Keeping your current SIM card

If you already have your new phone and it uses the same SIM card size as your old one, you can simply transfer your existing SIM into it.

How to install a SIM card in your new phone

1. Locate the SIM card compartment in your old phone
2. Use the tool provided to you in the box to open it
3. Remove the SIM card and gently close the compartment by pushing it completely back into the phone
4. Locate the SIM card compartment in your new phone
5. Use the tool provided to you in the box to open it
6. Insert the SIM card in the compartment
7. Gently close the compartment by pushing it completely back into the phone

Using a new SIM

If you’re switching to a new phone that requires a different new SIM card or if for any reason you wish to replace your current SIM card with a new one, you can activate the new SIM card in My TELUS and follow the instructions below on how to replace it in your phone.

How to install a SIM card in your existing phone

1. Locate the SIM card compartment in your phone
2. Use the tool provided to you in the box to open it
3. Remove the old SIM card and replace it with the new SIM card
4. Gently close the compartment by pushing it completely back into the phone

How to activate a new SIM card in My TELUS
You must be an Owner or Manager on the account, and you’ll need the following:

• A new TELUS SIM card and the 19-digit SIM number which appears on the card
• An active phone (to receive a verification code on) to change your SIM card online

1. Log in to My TELUS. If you don't have an account, register for one now
2. Go to Mobility Plans & Devices (or Plans / Travels in the My TELUS App)
3. Select the Device tab
4. Select Change a SIM card
5. Follow the steps

Note: If your phone is lost or stolen or on a Prepaid account, you will not be able to perform a SIM change online. If this is the case, please contact customer care or visit a store and disable the mobile device.

If your phone is lost or stolen, you will not be able to perform a SIM change online. If this is the case, please contact customer care or visit a store and disable the mobile device.