Swap or replace your mobile device

How to swap your phone

Replacing your mobile device

No matter where you are in your contract term, you can replace your lost or stolen device using one of the following methods:

Swap phones

If you already have your new device and it uses the same SIM card size as your current phone, you can simply transfer your SIM into it.

If you're an existing customer and you'd like to change phones:

  1. Have your IMEI and SIM card ready.
  2. When you're ready to switch phones, contact us.

Note: Switching phones through self-serve is not available to reduce the risk of fraud and identity theft. We have implemented additional security questions because at TELUS, we strive to keep our customers' personal and account information secure.

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