Learn about Stream+

Stream+ is a bundle of video streaming services that includes Netflix Premium, Apple TV+, discovery+ ad-lite, and TELUS TV+. This bundle is exclusive to TELUS Mobility customers and can be added to any Mobility plan for a monthly fee. There is no commitment tied to the service, so you can enjoy it for as long as you like and cancel anytime.

Not a problem. Once you add Stream+, you'll be asked to activate your accounts by either creating a new account for the services you don't yet have or linking your existing account so you don't lose your watch history or account details. Once you link your existing account, your billing will transfer over to TELUS.

To learn more about the features of each service, please refer to the support pages below:

Once you add Stream+ to a Mobility plan and activate your Netflix, Apple TV+ and discovery+ accounts, you're all set to start watching on your TV, laptop, smartphone or tablet. TELUS TV+ is available via a browser on laptop, smartphone or tablet. For more information on device compatibility, please refer to the support pages below:

If you're an existing TELUS Mobility customer, you can add Stream+ through

My TELUS

. For detailed steps on how to add Stream+ through

My TELUS

, please refer to this

My TELUS support article

.

If you're looking to join TELUS Mobility to get exclusive access to Stream+, you can add it online during your transaction or anytime afterwards through My TELUS. For detailed steps on how to add Stream+ through

My TELUS

, please refer to this

My TELUS support article

.

You can also add Stream+ to your TELUS Mobility plan at any of our retail locations or with a customer service representative during your transaction.

To start watching your favourite movies and shows, you must first activate your Netflix, Apple TV+ and discovery+ accounts in

My TELUS

. For detailed steps on how to activate your accounts through

My TELUS

, please refer to this

My TELUS support article

.

If you already have an account with Netflix, Apple TV+ or discovery+, you will be able to link your existing account during the Stream+ activation process so you don't lose your watch history or account details. Once you link your existing account, your billing will transfer over to TELUS and you should no longer be charged by the streaming service provider.

For TELUS TV+, there is no linking or activation required. Simply go to

telustvplus.telus.com

and log in with your My TELUS credentials to start watching content.

Since there is no commitment tied to Stream+, you can cancel the bundle at any time. If you would like to cancel your Stream+ bundle, you can do so through

My TELUS

.

For detailed steps on how to cancel Stream+ through My TELUS, please refer to this

support article

.

If you cancel Stream+, you will no longer have access to your streaming accounts through TELUS. Your subscription may automatically renew with the streaming service provider if your previous method of payment is still on your account and up to date. Otherwise, you may have to update your payment information to resume service with the streaming service provider again.

With respect to billing, you will be charged a prorated amount starting from the first day of your billing cycle up until the day you cancel Stream+ with TELUS.

For more information, please refer to the support pages below:

Once you add Stream+, you will be charged starting the day of your purchase. As a result, you will likely see a prorated amount for Stream+ on your first bill. If you are new to TELUS and are waiting for your device and/or SIM card to be shipped out to you, you won't be charged until your order is shipped.

After you add Stream+, it is important that you activate your Netflix, Apple TV+ and discovery+ accounts in My TELUS to avoid double billing. During the activation process, you will be able to link your existing account so you don't lose your watch history or account details. Once you link your account, your billing will transfer over to TELUS.

If you are still being billed by the streaming service provider after linking your account, please refer to the support pages below.

If you have an Apple TV+ account through an Apple One subscription, you will still be able to link your account to Stream+. However, you will not receive any credits or partial refunds for Apple TV+ from Apple or TELUS.

Streaming movies and shows will count towards your data usage allowance if you're using your mobile data. To use less mobile data, you can connect to Wi-Fi when streaming on your mobile device or you can download content for offline viewing where available.