Many people use the same usernames and passwords across the Internet. Keep this in mind if someone finds this out, as they will try multiple services (i.e. banking, online retailers, etc).
Many people use the same usernames and passwords across the Internet. This is not a safe practice, because if a fraudster breaks your password in one location, they'll have your password for multiple services – possibly including your bank, online retailers, etc.
Always use passwords that are difficult to guess. And do not use the same password for multiple services.
Before providing credit card or financial information, ensure the merchant has a secure payment transaction system. Look for one or both of these signs that the site is secure:
1. A lock icon in the status bar of your browser. If the site is secure, the lock will be closed
2. The Web site address begins with https. The 's' indicates that the site is secure
Each month, closely inspect your credit card bills, banking receipts, and other financial records for unusual items or purchases
Always ensure that your operating system and browser software are kept up-to-date using legitimate upgrades and patches issued by the software vendor
Type important web addresses and do not use addresses from emails claiming to be from your bank
Never respond to emails that ask for personal information. Banks and other organizations that hold your personal information will never send an email asking you to verify personal information
If you are unsure of the source of the email, you should not click on links within emails that appear to be from a legitimate company. Instead, directly type the URL in your browser address bar, or call the company on a contact number previously verified or known to be genuine
If unsure as to the legitimacy of an email, seek advice from the legitimate corporation using verified contact details. Don't use any contact information in the suspected email.
For other potentially fraudulent emails, delete the email, or forward the message to a fraud protection service that investigates such incidents
Always ensure that your operating system and browser software are kept up-to-date using legitimate upgrades and patches issued by the software vendor
Reporting spam or phishing on your telus.net email account
If you receive spam or phishing emails on your telus.net email account, please send the email directly to abuse@telus.com along with the email header information. Without this header information, we are not able to tell where the email is coming from.
Retrieving email header information on your smartphone may not be possible. Log in to your email account on your computer to retrieve the email header. Here are the instructions to find the email header in
TELUS Webmail
:
Select the message you want to retrieve the header information for
Select the 3 horizontal dots in the upper right-hand corner
A menu will appear. Select
Show original
A new window will open. Select
Copy to clipboard
Create a new message, and in the body of the message press
CTRL+V
Include the contact information that we can use to reply. Also include any other relevant information
Send this message to cdp@telus.com
Reporting phishing or suspicious e-mails on your email account (other than telus.net)
If you receive phishing or suspicious emails on your email account, you can send an email directly to info@antifraudcentre.ca along with the email header information. Without this header information they are not able to tell where the email is coming from.
Retrieving email header information on your smartphone may not be possible. Log in to your email account on your computer to retrieve the email header.
Learn how
to forward the original message as an attachment, or how to copy the header from different email programs.
Do not follow any links or instructions in the message
Never respond to messages that ask for personal information. Banks and other organizations that hold your personal information will never send text messages asking you to verify personal information
If you are unsure of the source of the message, you should not click on embedded links that appear to be from a legitimate company. Call the company on a contact number previously verified or known to be genuine
Reporting spam or phishing on your TELUS mobile device
If you receive spam or phishing text messages:
Forward the message to 7726 with the word SPAM in the body of the message
Contact our Data and Network Assistance team by dialling *611 from your mobile device or toll-free at 1-866-558-2273 from another telephone