Doctor consultation FAQ
Answers to common questions patients may have before consulting with a doctor.
What does it cost to have a doctor consultation?
We currently only offer doctor consultations in Alberta, British Columbia, Ontario and Saskatchewan.
For residents with a valid provincial health card number
You do not need to pay a direct cost for your doctor appointment if you are covered under your provincial health insurance plan (MSP, AHCIP, OHIP, Saskatchewan Health).
For residents without a valid provincial health card number
You will be required to pay $70 per doctor consultation if you are not covered under your provincial health insurance (MSP, AHCIP, OHIP, Saskatchewan Health). We accept Visa and MasterCard debit or credit cards and American Express credit cards through the app.
If you reside in Alberta, British Columbia, Ontario or Saskatchewan and have health insurance from a different province, or if you are currently waiting for your provincial health insurance application, then you will be required to pay $70 per doctor appointment until you receive your new Provincial Healthcard Number.
For employees who have access through their employer
You do not need to pay a direct cost for your doctor appointment since you are covered under your employer’s BusinessPlus program.
What medications can be prescribed by our doctors?
Our doctors can issue prescriptions for most drugs when medically appropriate. However, our doctors may be unable to prescribe medications that require an in-person assessment by a physician who has an established relationship with you. This includes, but is not limited to, opiates, benzodiazepines and some stimulant medications.
What health concerns can I see a doctor for?
Important: For medical emergencies, always call 911.
Our doctors are fully-licensed in the province they serve and can treat a wide variety of health concerns safely through video consultation. Where medically appropriate, our doctors may recommend a treatment plan that can include: Self-care, lab or imaging requisitions, a prescription, specialist referrals or a hand-off to emergency care.
Common health concerns we see patients for:
- Cold and flu
- Chest infections
- Urinary tract infections
- Skin rashes, lumps and bumps
- Insect bites
- Joint pain
- Anxiety and depression
- Fungal nail infections
- Warts or verrucas
- Sports injuries
- Lifestyle advice
- Sexual health advice
- Medication advice
If you have more than one health concern to discuss, our doctors will prioritize by starting with your most urgent health issue. If not all of your health concerns are addressed, we encourage you to book another appointment the following day.
While we find video-based consultations appropriate for 80 to 85% of concerns we encounter, there are situations where the doctor will advise you to see a clinician in-person for a specific test or examination. In these scenarios, the doctor will direct you on the next steps and the level of urgency.
What health concerns will your doctors not advise on?
We currently do not see patients for the following situations below. We recommend you see a doctor or nurse in person instead.
- Blood tests
- Smear tests
- Infant check-up
- Some physical examinations
- Some medications, including controlled or otherwise restricted medicines