Please make sure that notifications are enabled for the TELUS Health MyCare app under your phone settings. Instructions are provided below.
We try to start appointments on time, but occasionally delays can happen. Most delays are between 5 and 10 minutes. If your clinician is running significantly late, we will notify you by phone.
If you haven’t been notified that your appointment is delayed, you can try the following steps to resolve any possible issues with receiving the video call:
Go to your phone’s
Settings
app and check that you have the following settings enabled:
Notifications: Enable the
Consultations
notifications. We will send you a notification to start the video call
Turn off any “Battery saver” or “Battery optimization” settings on your device that might be blocking the call. This can usually be found by going to your phone’s “Settings” app, or by swiping down from the top of your device’s screen
Check that you have a stable Wi-Fi or mobile data connection
Have the app open and ready for the video call to start on your phone
If you have any issues or if your appointment is delayed by more than 15 minutes, please
contact us
and we will be happy to help troubleshoot further.
