Troubleshoot: Can't make or receive phone calls

Solve issues that may prevent you from sending or receiving calls on your mobile device

Note
: There are several reasons why you may be unable to place or receive calls. If you are in an area where you normally have a signal, your device may be having difficulty connecting to the network. In this case, resetting the network connection or restarting the device may help to re-establish a connection.

Depending on your location, there may be areas where the wireless signal strength is too weak to make a call, send a text or browse the internet. Sometimes moving outdoors or to a different location may help.

Review the tips below to help diagnose and resolve any issues you may be experiencing.

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