Mobility support

Calling (audio and video)

Can’t make or receive phone calls

Troubleshoot: Can't make or receive mobile phone calls

Troubleshoot: Can't make or receive phone calls / Check to see if you have an active connection

Troubleshoot: Can't make or receive phone calls / Check the settings on your device

Troubleshoot: Can't make or receive phone calls / Reset your connection

Troubleshoot: Can't make or receive phone calls / Restart your device

Troubleshoot: Can't make or receive phone calls / If you are unable to get a signal

Troubleshoot: Can't make or receive phone calls / Service congestion and outages

Troubleshoot: Can't make or receive phone calls / If you are still unable to resolve your issue

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**Note**: There are several reasons why you may be unable to place or receive calls. If you are in an area where you normally have a signal, your device may be having difficulty connecting to the network. In this case, resetting the network connection or restarting the device may help to re-establish a connection. 

Depending on your location, there may be areas where the wireless signal strength is too weak to make a call, send a text or browse the internet. Sometimes moving outdoors or to a different location may help.  

Review the tips below to help diagnose and resolve any issues you may be experiencing.

Troubleshoot: Can't make or receive phone calls

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Troubleshoot: Can't make or receive phone calls Swiftype Title

Solve issues that may prevent you from sending or receiving calls on your mobile device.

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Troubleshoot: Can't make or receive phone calls / SEO

Troubleshoot issues preventing you from making or receiving calls on your mobile device. Learn how to check connections, reset settings and more.

Can't make or receive mobile phone calls | TELUS Support

Solve issues that may prevent you from sending or receiving calls on your mobile device