Troubleshoot: Can't make or receive phone calls
Solve issues that may prevent you from sending or receiving calls on your mobile device
: There are several reasons why you may be unable to place or receive calls. If you are in an area where you normally have a signal, your device may be having difficulty connecting to the network. In this case, resetting the network connection or restarting the device may help to re-establish a connection.
Depending on your location, there may be areas where the wireless signal strength is too weak to make a call, send a text or browse the internet. Sometimes moving outdoors or to a different location may help.
Review the tips below to help diagnose and resolve any issues you may be experiencing.
Check to see if you have an active connection
Check the settings on your device
If you are unable to get a signal
Service congestion and outages
If you are still unable to resolve your issue