Smart home monitoring systems are the combination of smart home security devices and professional or self-monitored alarm services. Smart home monitoring systems can take many different forms. Typically, there are four main hardware component to smart home monitoring:

Cameras, which let you (and only you) monitor what’s happening in and around you home

Sensors, which alert both you and us to unauthorized entries, floods, etc. Smart locks, which allow keyless entry to your home, via an app on your phone

Control panel, which allows you to activate and deactivate the sensors, plus much more

An essential element of any effective home monitoring system is 24/7 monitoring of all sensors, by trained professionals. This is where TELUS Smart Home Security truly shines, with its state of the art monitoring and Guard Response.

Home alarm monitoring involves the constant, 24/7 tracking of all your home security sensors: door and window sensors, flood sensors, etc.

When an alarm is triggered, trained professionals take the appropriate action: alerting your emergency contacts, dispatching Guard Response (where available) to verify intrusion alarms, and alerting the appropriate responders – e.g. police, fire dept, ambulance – if an emergency is confirmed.

Is TELUS SmartHome security available where I live?

TELUS SmartHome security is available anywhere that:

• Is within BC or Alberta
• Has high speed internet for outdoor cameras, and
• Is within the TELUS Mobility HSPCA coverage area

Guard Response is available in most towns and cities throughout BC and Alberta. See our list of Guard Response-eligible communities.

Note that even where Guard response is not available, you can still benefit from our home monitoring services. We won’t be able to send one of our security experts to verify intrusion alarms, but we can alert you to any issues. And in a confirmed emergency, we’ll dispatch the appropriate responders.

We have an online package builder that will suggest the type of home monitoring system you need, including the number and types of sensors. Try our SmartHome Security wizard.

Or you can talk to one of our home security experts at 1-855-255-8828.

Professional installation – by our home security experts – is recommended for most customers. The one-time installation charge is $150.

However, if you’re handy and have the time, we have a self-installation app that you can use with most home security plans and devices.

Whether you self-install or leave it to our pros, you’ll always get best-in-class support.

All home monitoring cameras are password-protected. You set the password, and therefore you are in control. Choose a secure password, keep it safe, and you can feel confident your privacy is protected.

Our trained professionals monitor sensors only (i.e. door and window sensors, flood sensors). They do not and cannot monitor security cameras.