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SmartHome Security: Before you buy

Learn about important requirements and compatibility with the TELUS SmartHome Security service and products

Service eligibility


To use TELUS SmartHome Security products, you’ll need high speed internet service to support outdoor camera use and to be within the TELUS Mobility HSPA coverage area. Visit our Coverage Map to find out if you qualify. Final eligibility for the services will be determined by a TELUS representative.

Compatibility with your existing security system


If you already have one of the following security systems there’s a good chance we can “take over” your existing hardware:

  • Hardwire system
  • 2GIG GC2 security system
  • Honeywell 5800 security system

Note: If you’re not sure what type of security system you have, please contact us and our technicians will assess your system during the installation process.

Compatibility with other smart home devices


Already have smart home accessories and devices? Our system integrates with the most popular smart home compatible products, including:

Voice Assistants: Google Home and Amazon Alexa

  • You will be able to integrate your new security system with these existing personal assistants through the Alarm.com platform
  • Example: “Alexa, tell Alarm.com to turn on my living room light”

Nest Products

  • At present, only Nest thermostats are compatible with our system

Liftmaster

  • Most Liftmaster garage systems will work with our system. Our technicians will be able to provide guidance at time of installation

Other Z-Wave devices

  • We may be able to integrate most existing Z-Wave devices with our system. Our technicians will be able to provide guidance at time of installation

The following devices are not compatible:

  • Philips Hue
  • Arlo Cameras
  • August Locks
  • Ring Doorbells
  • Nest Protect or Cameras

Understanding Z-Wave


Z-Wave is a low power protocol, which lets devices run on batteries for years at a time while communicating relatively complicated information. However, to be able to do that it transmits at a reduced power and its signal can more easily be blocked. Without any obstructions, a single Z-Wave device's range is advertised as 100 feet in open-air.

Note: Having trouble with your Z-Wave product? Visit Troubleshoot your Z-Wave device and SmartHub for tips and solutions.

Guard Response availability by location


Guard Response is a service which sends a certified and trained guard to the customer’s home to verify whether an intrusion alarm is a true event or a false alarm. Guard Response is available in the following locations:

Calgary Metro Area Edmonton Metro Area British Columbia Interior Vancouver Metro Area Victoria Metro Area

Airdrie

Balzac

Bragg Creek

Calgary

Chestermere

Cochrane

Crossfield

De Winton

High River

Langdon

Okotoks

Priddis

Rockyview County

Strathmore


Beaumont

Edmonton

Leduc

Leduc County

Nisku

Sherwood Park

St. Albert

Strathcona County


Kamloops

Kelowna

Lake Country

Peachland

West Kelowna

Abbotsford

Anmore

Burnaby

Chilliwack

Coquitlam

Delta

Langley

Langley Township

Maple Ridge

Mission

New Westminster

North Vancouver

Pitt Meadows

Port Coquitlam

Port Moody

Richmond

Surrey

Vancouver

West Vancouver

White Rock

Central Saanich

Colwood

Esquimalt

Highlands

Langford

Metchosin

North Saanich

Oak Bay

Saanich

Sidney

Sooke

Victoria

View Royal

Municipal alarm permits


Most cities require an alarm permit. For details and to secure a permit, visit your city’s website.

Some municipalities require you to have a permit in place by the time of your installation. Please reach out to your local municipality to ensure you are set up for success during the install.

Lastly, remember to contact us to notify us of your permit number once you have it.

Province

Municipality

Municipality Contact Number

Webpage

AB

Blackfalds

403-855-4677

Blackfalds


Calgary

403-428-8336

Calgary


Edmonton

780-421-3410

Edmonton


Lethbridge

403-327-2210

Lethbridge


Medicine Hat

403-529-8416

Medicine Hat


Strathcona County

780-449-0170

Strathcona

BC

Kelowna

250-469-6123

Regional District of Central Okanagan


Lake Country

250-469-6123

Regional District of Central Okanagan


North Vancouver

604 982-8302

North Vancouver


Peachland

250-469-6123

Regional District of Central Okanagan


Port Coquitlam

604-927-5340

Port Coquitlam


Port Hardy

250 949 6665

Port Hardy


Vancouver

604-873-7000

Vancouver


Victoria

250-385-5711

Victoria


Williams Lake

250-392-2311

Williams Lake

SK

Regina

306-777-6500

Regina


Saskatoon

306-975-3200

Saskatoon

TELUS SmartHome mobile app


The TELUS SmartHome mobile app gives you total control and convenience:

  • Check in or adjust smart home settings on the go
  • Let in trusted people & packages when you can’t be there
  • Arm and disarm your security system, and lock up automatically

Your technician will walk you through the app during installation. The app is compatible with the following mobile and tablet devices:

  • iPhone with iOS 8.0 and later
  • iPad with iOS 8.0 and later
  • Android Phone with OS 2.3 and later
  • Android Tablet with OS 2.3 and later
  • Windows Phone with OS 8.1 and later
  • Amazon Kindle Fire
  • BlackBerry Devices with OS 4.2.1 and later (excluding BB10 and later) * Curve * Pearl * Bold * 8800 Series

Wearables:

  • Apple Watch
  • Pebble Watch

Home insurance and energy savings


Home Insurance

Home insurance providers typically offer discounts when security systems are installed. Discounts range from 5 - 20%.

Energy

With a smart thermostat installed, expect to save up to 6% on your heating bill. Savings will be greater if you also have light and energy management systems in place.

Switching security providers


Interested in learning more about TELUS SmartHome Security plans , but have an existing contract with another provider? Please contact us to understand your options. We will not pay out existing contracts, however, we have very competitive offers, which may offset any expenses you incur leaving your current provider.

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