$400 Visa Prepaid Card
55" Samsung 4K HDR Smart TV
Apple iPad 32GB WiFi + Cellular
One PVR ($20) and one Wireless Digital Box ($10) rental is included at no cost on a 2 year term. Rental fees are applicable to No term packages.
Additional boxes cost $10/month
We have flexible installation options available and as physical distancing guidelines change, we will continue to offer innovative install and support options.
Products are shipped to you with installation instructions. Not available for Internet or Optik TV.
A technician will complete all work outside your home, and leave sanitized devices at your door. Then they’ll video call you and guide you through the installation.
Once the technician has asked you some COVID-screening questions to ensure safety, they may enter your home and complete the installation. If it’s not deemed safe to enter, they’ll complete a Virtual Install or offer to reschedule your appointment.
You can book an installation appointment during checkout
You may find time slots within the next few days, but expect 1 – 2 weeks
For internet alone, installation takes 1 – 2 hours. For internet + Optik TV, expect 2 – 4 hours
We offer a 30-day satisfaction guarantee. If you’re not satisfied, you can cancel within 30 days of installation. All fees – including monthly charges, installation fees (if any) and up to $100 in pay-per-view charges – will be waived. If you received a gift with purchase, you have 21 days to return it.
After 30 days, if you cancel your internet service, the fee will be $15 for each month (or partial month) remaining in your term.
For example, if you cancel at the end of month 18, there are still 6 months remaining in your term. So the cancellation fee will be 6 months x $15 = $90 (plus taxes).
If you are not on a term agreement (or if you’ve completed it) you may cancel services any time without charge. The 30-day satisfaction guarantee does not apply.
Theme packs are small bundles of channels of a similar genre (e.g. news, lifestyle, movies, etc.) Adding theme packs is convenient and cheaper than buying all the individual channels.
Our premium options represent the very best in entertainment. Popular premium options include Netflix Premium, Crave + Movies + HBO, Sportsnet World, and a variety of premium foreign language packages.
- How much does installation cost?
If you sign up for a 2 year term, installation is free.
If you order services without a term, installation fees are:
Internet: $100
Optik TV: $150
Internet + Optik TV: $150
- Can I schedule my installation online?
Yes. When you check out, you can select a date and time for your installation. Or if you prefer, we’ll call you back to set it up.
- How long will it be before I get my services installed?
It depends on where you live and other factors. Sometimes it’s only a few days, but typically between 1 and 2 weeks.
- How long does the actual installation take?
It depends on the wiring in your home and the number of services you are installing. For example, if you’re getting both Optik TV and Internet, expect the installation to take 2 – 4 hours. Internet alone should take about 1 - 2 hours.
- When should I cancel my existing services?
We recommend waiting until your new services are installed. That way, if you need to reschedule your appointment, you’ll still have active services.
- I have more than one TV. Are there additional hardware costs?
If you sign up for 2 year term, the hardware for your first 2 TVs is included at no extra charge.
If you want to connect more than 2 TVs, you’ll need an additional wireless digital box for each. The rental cost is $10 per month, per box.
If you don’t sign up for a term, hardware rental costs are:
4K PVR for your first TV: $20 per month
Wireless digital box of each additional TV: $10 per month
Note that you can connect a maximum of 6 TVs in total, whether you’re on a term or not.
- If I sign up for a 2 year term, can I cancel early?
You are free to cancel at any time. However, if you cancel a single service (Optik TV or Internet), $15 per month for every month remaining on your Optik TV or internet term or $30 per month if you cancel both services.
If you have received a gift with purchase (for example a free TV) you will need to pay out the remainder of its value on top of the service cancellation fees above. Prices vary depending on the gift.