If you sign up for a 2 year term, installation is free.
If you order services without a term, installation fees are:
Internet: $100
Optik TV: $150
Internet + Optik TV: $150
Can I schedule my installation online?
Yes. When you check out, you can select a date and time for your installation. Or if you prefer, we’ll call you back to set it up.
How long will it be before I get my services installed?
It depends on where you live and other factors. Sometimes it’s only a few days, but typically between 1 and 2 weeks.
How long does the actual installation take?
It depends on the wiring in your home and the number of services you are installing. For example, if you’re getting both Optik TV and Internet, expect the installation to take 2 – 4 hours. Internet alone should take about 1 - 2 hours.
When should I cancel my existing services?
We recommend waiting until your new services are installed. That way, if you need to reschedule your appointment, you’ll still have active services.
I have more than one TV. Are there additional hardware costs?
If you sign up for 2 year term, the hardware for your first 2 TVs is included at no extra charge.
If you want to connect more than 2 TVs, you’ll need an additional wireless digital box for each. The rental cost is $7 per month, per box.
If you don’t sign up for a term, hardware rental costs are:
4K PVR for your first TV: $20 per month
Wireless digital box of each additional TV: $7 per month
Note that you can connect a maximum of 6 TVs in total, whether you’re on a term or not.
If I sign up for a 2 year term, can I cancel early?
You are free to cancel at any time. However, if you cancel a single service (Optik TV or Internet), $15 per month for every month remaining on your Optik TV or internet term or $30 per month if you cancel both services.
If you have received a gift with purchase (for example a free TV) you will need to pay out the remainder of its value on top of the service cancellation fees above. Prices vary depending on the gift.
