Go anywhere with a Medical Alert necklace and belt clip
$
50
/mo.

Go anywhere with a Medical Alert necklace and belt clip

TELUS Health Medical Alert Pendant

Starting from

$
50
/mo.

For TELUS Home, Mobility or Koodo customers on a 1-year term1.

Use code THANKYOU10

State-of-the-fall detection feature2

Advanced Canada-wide location tracking3

24/7 access to assistance and trained Medical Alert operators

$35 activation fee applies4

TELUS Health Medical Alert Pendant

Starting from

$
50
/mo.

For TELUS Home, Mobility or Koodo customers on a 1-year term1.

Use code THANKYOU10

State-of-the-fall detection feature2

Advanced Canada-wide location tracking3

24/7 access to assistance and trained Medical Alert operators

$35 activation fee applies4

More independence, less worry

Keep living life on your terms with easy access to 24/7 support when you need it, at the push of a button. Plus, the included Caregiver Mobile app helps connect loved ones to your activity without interrupting your day.

Live life on the go

  • State-of-the-art fall detection feature2
  • Call cancellation feature
  • Advanced Canada-wide location tracking3

Stay connected

  • 24/7 access to emergency support at the push of a button
  • Access to assistance and trained Medical Alert Operators
  • Included Caregiver Mobile App to stay connected5

Safe and simple

  • Up to 6 days of extended battery life6
  • Water-resistant device7
  • Wear the pendant as a medical alert necklace or on a belt clip.

Testimonials from customers and caregivers

"It's very reassuring to know that he can get help in an emergency."
Gilles B., caregiver
"TELUS Health has great people who care about elders and treat them all with the most respect."
Christopher J., valued customer
"Great service, great device for the elderly with prompt help and assistance."
Jody E., valued customer
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TELUS HEALTH MEDICAL ALERT PENDANT

Learn more about our fall detection device

How it works

Get 24/7 access to emergency support at the push of a button whether you’re at home or on the go.
STEP 1

Alert received

When the emergency button is pressed and held for three seconds or the fall detection feature detects a fall.
STEP 2

Get a call through your pendant 

You’ll get a call through your pendant’s two-way speaker from a virtual assistant to ask if you need help.
If you don’t need help, you can cancel the call.
STEP 3

Family or friends contacted

If you ask for help or are unable to respond, you will be transferred to a Medical Alert Operator who will then follow the contact instructions in your profile. 
STEP 4

Emergency services contacted

If the situation requires, the Medical Alert operator will contact emergency services. 
Woman wearing Medical Alert on belt clip
Wear it on the provided belt clip
Medical Alert charging in cradle
Charge it in its cradle
Man wearing device around neck
Wear it on the provided lanyard as a medical alert necklace

Loud, clear speaker

Hear the Medical Alert operator through a small but powerful speaker.

Call button with indicator light 

One button, one press and connect with assistance and a live Medical Alert operator if required. The button light illuminates when a call is in progress and when the battery needs charging.

Clear microphones

Speak with the Medical Alert operator through crystal clear dual noise-canceling microphones

Longest battery life in Canada

Up to 6 days - the longest battery life of any mobile medical alert device in Canada, based on activity, cellular coverage and talk time.

Small, lightweight and discreet

Wear it as a medical alert necklace on a lanyard or at your side with the included belt clip.

Water-resistant 

Don’t let a little rain get you down. You rest easy if your TELUS Health Medical Alert pendant gets a little wet. 

Choose the best medical alert device for your lifestyle

24/7 access to assistance and emergency operator
Emergency help button
2-way voice calling
Via pendant
600 ft. coverage via base station
Extended battery life6
Up to 6 days, includes charging cradle
Built-in, lasts 3-5 years
State-of-the-art fall detection feature2
-
Included Caregiver Mobile app
-
Advanced Canada-wide location tracking3
-
Multiple ways to wear
Lanyard or belt clip
Lanyard or wristband

Download your device user guide

Save or print the Medical Alert Pendant user guide for easy reference.

Medical Alert Pendant FAQ

General Information

Manage your account

Keep shopping

At home

LivingWell Companion® Home
The water-resistant, lightweight pendant helps you keep doing the things you love with a 600-foot radius at home.
Starting from

$30 /mo.

for existing TELUS Home and Mobility customers on a 1-year term1

Not sure where to begin?

Not ready to get started?