VoLTE (Voice over LTE)
How to place and receive Voice over LTE calls on the TELUS network
What is VoLTE?
VoLTE (Voice over LTE) is the next evolution in wireless calling. It allows customers with a compatible phone to place and receive calls over the TELUS LTE network instead of the HSPA network.
Most TELUS customers with devices that are VoLTE-enabled can automatically take advantage of VoLTE, once your device has been updated with the latest software. All of your calls will be seamlessly carried over the TELUS LTE network as long as you are in a VoLTE-capable LTE coverage area.
With VoLTE you’ll get:
- Simultaneous use of voice and LTE data
- High definition sound quality when calling another VoLTE-enabled device
- Faster call setup time
- More innovative solutions, as customers will have access to next generation services
What’s different?
Previously, data was carried over LTE when you weren't on a voice call. If you were on a voice call, then your data was transmitted using the slower 3G speeds. Now with VoLTE, your data will be carried over LTE even when you’re on a voice call.
How do I use VoLTE?
Making a VoLTE call is simple. To make or receive a VoLTE call, you'll need to:
- Use a VoLTE-compatible phone (all new devices sold by TELUS and most new devices sold in Canada will work on the TELUS VoLTE network. A complete list of the supported devices can be found in the FAQ section at the bottom of the page)
- Be on a Postpaid account to use VoLTE (currently VoLTE is not available on Prepaid accounts)
- Be in a VoLTE-enabled coverage area
Where is VoLTE available?
VoLTE is available across Canada. VoLTE E911 is available in all VoLTE-enabled areas.
In areas where VoLTE E911 is not available, customers are still able to make standard 911 calls.
How to activate LTE/VoLTE on your mobile device
Note: Some new devices and software versions may not have a VoLTE setting. In such cases, VoLTE will be enabled by default.
How to enable VoLTE on an Apple device
To enable VoLTE on an iPhone or an iPad running iOS 13 and later:
- Go to Settings
- Select Cellular
- Select Cellular data options
- Select Voice & data
- Select LTE, VoLTE on
Note: iPhone users with iOS 12 or older releases can enable VoLTE through Settings > Cellular > Cellular data options > Enable LTE > Voice & data.
How to enable LTE/VoLTE on an Android device
On Android, the settings vary slightly from one model to another and to one Android operating system to another. Below you will find the most common settings to enable VoLTE.
OEM | Model | OS version | Path |
---|---|---|---|
BlackBerry | KEY2 LE | Android 8.1.0 | Settings > Network & internet > Cellular networks > Preferred network type > Select LTE/WCDMA/GSM > Switch on VoLTE |
Pixel 4 | Android 10 | Settings > Network & internet > Mobile network > Preferred network type > Select LTE (recommended) > Switch on VoLTE | |
Huawei | P30 | Android 10 | Settings > Mobile network > Mobile data > Preferred network mode > Select LTE/WCDMA/GSM auto > Switch on VoLTE calls |
LG | G8X ThinQ | Android 9.0 | Settings > Network & internet > Mobile networks > Network mode > Select GSM / WCDMA / LTE auto > Switch on VoLTE |
Moto | G7 Play | Android 9.0 | Settings > Network & internet > Mobile network > Advanced > Preferred network type > Select LTE (recommended) > Switch on VoLTE |
Samsung | Galaxy A71 | Android 10 | Settings > Connections > Mobile networks > Network mode > Select LTE/WCDMA/GSM (auto connect) > Switch on VoLTE calls |
You can also visit the Mobility Support section for self-serve emulators/simulators to explain how to enable VoLTE on your device. Select your device brand and model and search for "Accessing mobile network settings" for instructions on how to enable VoLTE.
Frequently asked questions (FAQ)
Do I have to pay more for using VoLTE?
No. All your voice usage will be billed according to your TELUS plan, so you won't be using any of your monthly data allowance.
Does VoLTE use up my data?
No. Making voice calls with VoLTE will be treated as a regular voice call and will not affect your data usage.
Can I roam with VoLTE?
VoLTE Roaming services are now available in the US and select international countries enabling TELUS customers to place and receive calls over the LTE network. If there is no VoLTE coverage or if customers don’t have a VoLTE enabled device, customers will continue roaming on the HSPA network.
- VoLTE Roaming rates will be the same as current HSPA Roaming rates
- Some short-codes and toll-free numbers may not work while Roaming
- While roaming internationally, customers are recommended to use “plus dialling” for making local and international calls. Dial plus (+) followed by country code and the number
For example, to make local calls while roaming in Japan (Country Code = 81), dial + (by long-pressing 0) followed by 81, i.e. +81-XXXXX-XXXXX. To make calls back to Canada (Country Code = 1), dial + followed by 1, i.e. +1-XXX-XXX-XXXX.
Will my device work on the TELUS VoLTE network?
All new devices sold by TELUS in 2018 or later and most sold in Canada will work on the TELUS VoLTE network. If you aren’t sure how old your device is or didn’t buy it from TELUS you can verify in the list below.
Depending on the device model you will have to check the model number or the IMEI to verify if your device is compatible with TELUS’ VoLTE network.
You can find this information in Settings > About Phone on Android devices.
Supported VoLTE devices
All device models supported
Apple iPhone 6 Apple iPhone 6 Plus Apple iPhone 6S Apple iPhone 6S Plus Apple iPhone 7 Apple iPhone 7 Plus Apple iPhone 8 Apple iPhone 8 Plus Apple iPhone SE Apple iPhone X Apple iPhone XR Apple iPhone XS Apple iPhone XS Max Apple iPhone 11 Apple iPhone 11 Pro Apple iPhone 11 Pro Max Apple iPhone 12 | Apple iPhone 12 Pro Apple iPhone 12 Pro Max Apple iPhone 12 Mini Apple Watch Series 3 Apple Watch Series 4 Apple Watch Series 5 Apple Watch Series 6 Apple Watch SE Google Pixel 3 Google Pixel 3 XL Google Pixel 3a Google Pixel 3a XL Google Pixel 4 Google Pixel 4 XL Google Pixel 4a Google Pixel 4a 5G Google Pixel 5 |
VoLTE support for specified device model number
You can find your device's model number in Settings > About Phone.
Model | Supported model number |
Google Pixel Google Pixel 2 Google Pixel 2 XL Google Pixel XL Huawei Mate 20 Pro Huawei P20 Huawei P20 Pro Huawei P30 Huawei P30 lite Huawei P30 Pro Huawei P40 Huawei P40 Pro LG G6 LG G7 One LG G7 ThinQ LG G8X LG K20 LG K30 LG K31 LG K41S LG K61 LG K9 LG Q Stylo+ LG Q6 LG Q60 LG Q70 LG Stylo 3 Plus LG V30 LG V60 ThinQ 5G LG Velvet LG X Power 2 LG X Power 3 LG K32 Samsung G71 XCoverPro Samsung Galaxy A10e Samsung Galaxy A11 Samsung Galaxy A20 Samsung Galaxy A21 Samsung Galaxy A50 Samsung Galaxy A51 Samsung Galaxy A70 Samsung Galaxy A71 Samsung Galaxy Note 10 Samsung Galaxy Note 10+ Samsung Galaxy Note 8 Samsung Galaxy Note 9 Samsung Galaxy Note20 5G Samsung Galaxy Note20 Ultra 5G Samsung Galaxy S10 Samsung Galaxy S10+ Samsung Galaxy S10e Samsung Galaxy S20 5G Samsung Galaxy S20 FE 5G Samsung Galaxy S20 Ultra 5G Samsung Galaxy S20+ 5G Samsung Galaxy S8 Samsung Galaxy S8+ Samsung Galaxy S9 Samsung Galaxy S9+ Samsung Galaxy Z Flip Samsung Galaxy Z Flip 5G Samsung Galaxy Z Fold2 5G Samsung Galaxy Watch Active2 Samsung Galaxy Watch Active2 Sm Samsung Galaxy S21 5G Samsung Galaxy S21+ 5G Samsung Galaxy S21 Ultra 5G | G-2PW4100 G011A G011C G-2PW2100 LYA-L0C EML-L09 CLT-L04 ELE-L04 MAR-LX3A VOG-L04 ANA-LX4 ELS-N04 LG-H873 LM-Q910UM LM-G710AWM LM-G850UM LM-X120WM LM-X320WM LM-K300WM LM-K410WM LM-Q630UM LM-X210WM LM-Q710WA LG-M703 LM-X525WA LM-Q620WA LG-M470 LG-H933 LM-V600TM LM-G900UM LG-M320G LM-X510WM LM-K200QM SM-G715W SM-A102W SM-A115W SM-A205W SM-A215W SM-A505W SM-A515W SM-A705W SM-A715W SM-N970W SM-N975W SM-N950W SM-N960W SM-N981W SM-N986W SM-G973W SM-G975W SM-G970W SM-G981W SM-G781W SM-G988W SM-G986W SM-G950W SM-G955W SM-G960W SM-G965W SM-F700WDS SM-F707W SM-F916W SM-R825F SM-R835F SM-G991W SM-G996W SM-G998W |
VoLTE support for listed IMEI range
Your IMEI can be found in Settings > About Phone.
Model | Supported IMEI (first 8 digits) |
Alcatel Go Flip 3 Coolpad Snap LG G4 LG G5 LG K4 LG X Power Motorola Edge+ Motorola Mote E Motorola Moto E6 Motorola Moto G Fast Motorola Moto G7 Play Motorola One Hyper Motorola One Vision Motorola Razr RIM BlackBerry Key2 RIM BlackBerry Keyone RIM BlackBerry Key2 LE RIM BlackBerry Motion Samsung Galaxy A5 Samsung Galaxy A8 Samsung Galaxy J3 Top Samsung Galaxy S6 Samsung Galaxy S7 Samsung Galaxy S7 Edge Samsung Galaxy XCover 4 Samsung J3 Prime Samsung Watch Gear S4 Samsung Watch Gear S4 Sm Sonim Technologies XP3800 Sonim Technologies XP5800 Sonim Technologies XP8800 TCL 10L TCL 10Pro TCT Mobile A50 TCT Mobile Go Flip TCT Mobile One TCT Mobile Pixi 5 ZTE Blade A3L ZTE Cymbal 2 ZTE WHP | 1563500 86302904, 86821204 35349608, 35980306 35774307 35457608 35912007 35912410 35163611 35218110, 35219410 35910910 35951509 35722610 35217110 35722010 1510300 1513800 35294806 1498900 35522708, 35607009 35406109 35222710, 35922909 35523408 35625207, 35911808 35616007 35781708 35180909, 35240909 35852610, 35907209 35852710, 35907309 1547900 1520900 1517700 1565800 1562600 1496600 1468600 1522100 1497300 86881504 86274104 86815303 |
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