VoLTE (Voice over LTE)

VoLTE (Voice over LTE) is the next evolution in wireless calling. It allows customers with a compatible phone to place and receive calls over the TELUS LTE network instead of the HSPA network.

Most TELUS customers with devices that are VoLTE-enabled can automatically take advantage of VoLTE, once your device has been updated with the latest software. All of your calls will be seamlessly carried over the TELUS LTE network as long as you are in a VoLTE-capable LTE coverage area.

With VoLTE you’ll get:

• Simultaneous use of voice and LTE data
• High definition sound quality when calling another VoLTE-enabled device
• Faster call setup time
• More innovative solutions, as customers will have access to next generation services

What’s different?
Previously, data was carried over LTE when you weren't on a voice call. If you were on a voice call, then your data was transmitted using the slower 3G speeds. Now with VoLTE, your data will be carried over LTE even when you’re on a voice call.

Making a VoLTE call is simple. To make or receive a VoLTE call, you'll need to:

• Use a VoLTE-compatible phone (all new devices sold by TELUS and most new devices sold in Canada will work on the TELUS VoLTE network. A complete list of the supported devices can be found in the FAQ section at the bottom of the page)
• Be on a Postpaid account to use VoLTE (currently VoLTE is not available on Prepaid accounts)
• Be in a VoLTE-enabled coverage area

VoLTE is available across Canada. VoLTE E911 is available in all VoLTE-enabled areas.

In areas where VoLTE E911 is not available, customers are still able to make standard 911 calls.

Note: Some new devices and software versions may not have a VoLTE setting. In such cases, VoLTE will be enabled by default.

How to enable VoLTE on an Apple device

To enable VoLTE on an iPhone or an iPad running iOS 13 and later:

1. Go to Settings
2. Select Cellular
3. Select Cellular data options
4. Select Voice & data
5. Select LTE, VoLTE on

Note: iPhone users with iOS 12 or older releases can enable VoLTE through Settings > Cellular > Cellular data options > Enable LTE > Voice & data.

How to enable LTE/VoLTE on an Android device

On Android, the settings vary slightly from one model to another and to one Android operating system to another. Below you will find the most common settings to enable VoLTE.

You can also visit the Mobility Support section for self-serve emulators/simulators to explain how to enable VoLTE on your device. Select your device brand and model and search for "Accessing mobile network settings" for instructions on how to enable VoLTE.

Do I have to pay more for using VoLTE?
No. All your voice usage will be billed according to your TELUS plan, so you won't be using any of your monthly data allowance.

Does VoLTE use up my data?
No. Making voice calls with VoLTE will be treated as a regular voice call and will not affect your data usage.

Can I roam with VoLTE?
VoLTE Roaming services are now available in the US and select international countries enabling TELUS customers to place and receive calls over the LTE network. If there is no VoLTE coverage or if customers don’t have a VoLTE enabled device, customers will continue roaming on the HSPA network.

• VoLTE Roaming rates will be the same as current HSPA Roaming rates
• Some short-codes and toll-free numbers may not work while Roaming
• While roaming internationally, customers are recommended to use “plus dialling” for making local and international calls. Dial plus (+) followed by country code and the number

For example, to make local calls while roaming in Japan (Country Code = 81), dial + (by long-pressing 0) followed by 81, i.e. +81-XXXXX-XXXXX. To make calls back to Canada (Country Code = 1), dial + followed by 1, i.e. +1-XXX-XXX-XXXX.

Will my device work on the TELUS VoLTE network?
All new devices sold by TELUS in 2018 or later and most sold in Canada will work on the TELUS VoLTE network. If you aren’t sure how old your device is or didn’t buy it from TELUS you can verify in the list below.

Depending on the device model you will have to check the model number or the IMEI to verify if your device is compatible with TELUS’ VoLTE network.

You can find this information in Settings > About Phone on Android devices.

All device models supported

VoLTE support for specified device model number

You can find your device's model number in Settings > About Phone.

VoLTE support for listed IMEI range

Your IMEI can be found in Settings > About Phone.