Picture and group messaging changes (for select customers)

The following are cases where customers may be affected:

Multimedia Messaging Service, better known as MMS, is the way mobile devices send and receive pictures, videos and group conversations across networks.

MMS is supported across phone manufacturers and operating systems on nearly all phone models that have data capabilities. MMS messages are sent through your normal messaging app that sends and receives text messages.

: Third-party messaging services, such as Facebook Messenger and WhatsApp, that have picture, video and group message features are not affected by this change.

As our network evolves, older devices (usually more than 7 years old) may require replacement. This not only ensures that you maintain your picture and group messaging capabilities, but also makes sure that you remain current with the latest security and software updates.

At TELUS, we have a lot of ways to get you into a new device, from Certified Pre-Owned devices, to the latest iPhones and Androids.

Learn how to easily

complete a mobility upgrade online

.

No, MMS services are normal phone services. Changing these settings will not impact your battery life or performance.

No, MMS services are normal phone services and all TELUS rate plans include nationwide picture and group messaging. MMS also does not count against your data allotment.

Check your rate plan in

My TELUS

to confirm if international MMS is included in your plan. If not, there may be charges when sending to international numbers.

If you have an iPhone and you’ve received a message to update your device settings, please follow these steps:

Need more assistance? Check out this guide on the Apple website on

how to update your iPhone

.

If you have an Android device and you’ve received a message to update your device settings, please follow these steps to

change your APN settings

.

Access Point Names, better known as APN act as the gateway between your device and the internet. They connect your device to the internet via your mobile data.

Correct APN settings are essential to make sure that your device interacts correctly with the TELUS network.

Please note that this list is not inclusive since we don't have information on all possible devices, and how they may work with our network. However, the devices below have been flagged to us that they may be affected.

: If you received communications but have a different model than below, your device may still be affected. Please consider taking the steps we’ve sent to you if you want to maintain MMS service.