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How to complete a Mobility upgrade online
Learn how to complete online renewals and device upgrades in a few easy steps as well as the benefits and options available to you when you upgrade.
Sign in to My TELUS before you begin your upgrade for the best experience.
- Choose a new deviceBrowse and compare the. Selectlatest smartphonesBuy nowon your chosen device to begin your online upgrade.
- Select your device payment optionYou can get any device for $0 upfront plus tax with TELUS Easy Payment® and spread the cost over 24 months. You can also enroll in Bring-It-Back™ for more savings. Learn more in thesection below.Device payment options
- Pick your new planSelect one of our.current plans
- Protect your device (optional)View available coverage options.
- Trade-In or Bring-It-Back return (if applicable).If you choose to trade in your current device, you can get a bill credit on your next bill. If you have a Bring-It-Back device, you can start the return process during your online upgrade.
- Choose your add-ons (optional)
- Review the order summary and check outYou’ll save the $50-connection fee when you complete your upgrade online. If you qualify for a special offer, it will be automatically applied at check out. Most orders ship within 3 to 5 days.
- Find the latest deals online: Get our best offers and save the $50 connection fee on online Mobility orders.
- Never miss an offer: If you qualify for a special offer, it will be automatically applied at checkout.
- Get fast and free shipping: Most orders ship within 3-5 days.
- Select from a wide range of devices: Browse our large inventory of the latest new and certified pre-owned devices. Compare device features and select the option that works best for you.
- Money-back guarantee: Enjoy hassle-free returns within 30 days.
- Safe and secure transactions: We take all the steps to keep your information safe with our security tools.
Your TELUS Easy Payment balance is the remaining balance to pay off the cost of your device over 24 equal monthly payments. At the end of your 24-month service term, the Device Balance is $0.
You can check your device balance and term end date on My TELUS online and the My TELUS app. You can also see your Device Balance on your monthly bill.
If you choose to upgrade before your term end date, you will need to pay the remaining balances owing on your device.
Visit the support page for more information.
Device Balance
TELUS Easy Payment
The TELUS Easy Payment program allows you to spread the cost of your device over 24 months. Your TELUS Easy Payment is the amount you pay each month that goes towards paying back the pre-tax balance of your device cost. The payment options you have are:- Zero Upfront TELUS Easy Payment (pay $0 upfront and all on your monthly bill over a 24-month term)
- Low Monthly TELUS Easy Payment (pay more upfront and less on your monthly bill over a 24-month term)
Bring-It-Back
You can save even more with Bring-It-Back.- Pay the lowest monthly price: You can have a device from $0 upfront and pay a low monthly price on your device.
- Easy, affordable upgrades: At the end of your plan, you can return your old device and upgrade to the latest model with another upfront or monthly saving.
- Flexible options: If you want to keep your device at the end of your plan, you can repay the original Bring-It-Back program amount.
Learn more about the .
Bring-It-Back program
TELUS Family Discount
With TELUS Family Discount, pass your old phone to a loved one and save $15 or more a month.Once you receive your new phone, take advantage of the TELUS family discount by adding a new subscriber, who will use your old phone, to your account. Select to add the subscriber that will use your old phone.
Bring your own device
Learn more about the .
TELUS Family Discount
Trade-In or Bring-It-Back Return
If you own your device outright, you can choose to trade-in your device. You will get the trade-in value of your device as a bill credit.If you have a Bring-It-Back amount owing and you want to return your device, select the Bring-It-Back Return option during the online upgrade process.
If you’re unsure about your device status, you can always check the My TELUS app.
Learn more about and .
Trade-In
Bring-It-Back returns
Note
: If you’ve selected to Reserve & Pick Up your new device, you will need to return or trade-in your device in-store. You can do this when you go to pick up your new device.During the online upgrade process, you will be asked whether you want to return or keep your Bring-It-Back device.
If you want to return your device, follow the instructions to enter your information into the device estimator tool.
Once you’ve purchased your new device, we’ll email you a return label. To prepare your device for shipment, make sure it's in good working condition, back up and save your personal information and restore it to its factory settings.
Learn how to .
prepare and ship your device
Note
: If you’ve selected to Reserve & Pick Up your new device, you will need to return your Bring-It-Back device in-store. You can do this when you go to pick up your new device.You can complete online upgrades for all subscribers on your account.
Note
: You must complete 1 online upgrade transaction at a time. To begin an online upgrade, select the subscriber that you would like to upgrade. Then follow the steps to complete the online upgrade and finish checking out. Repeat the process for additional subscribers.
If the subscriber you are upgrading qualifies for an offer, it will be automatically applied at checkout.
Follow these steps to view your offers:
On My TELUS online
:- Log in toMy TELUS
- SelectOfferson navigation
In My TELUS app
:- Log in to the app
- SelectOffers
If there are multiple subscribers on your account, check to see which subscriber is eligible for the offer. Check the terms and conditions to view important details about offer redemption.
At the final step of the online upgrade process, you’ll be able to choose how you would like to receive your new device. You can choose to have your new device shipped to you or you can use our Reserve Online and Pick Up In-Store service.
Shipped to you
:When you upgrade online, your device will be shipped to your home for free. Most orders ship within 3-5 days.
Your order number can be found in the order confirmation email you received upon placing your order or the shipping confirmation email you received when your order shipped. Once you have your order number, visit our page to check the status.
order status
Note
: Please don’t forget to check your junk mail if you can’t find the order confirmation email in your regular inbox.Reserve Online and Pick Up In-Store
:If you want to pick up your device at a TELUS store, use our Reserve and Pick Up service. With Reserve & Pick Up, you can get the device you want today at one of our TELUS Stores by placing a reservation. You will complete your upgrade in-store once you pick up your new device. A one-time $50-connection fee applies to all pick-ups.
Learn more about our .
Reserve and Pick Up service
Once you receive your new phone, visit our to get started.
set-up guide
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