How to use my Control Panel (Gen 2)

Your Control Panel helps keep you connected to all of your security sensors, video cameras, and automation devices. In this article you will find popular tips on how to use the features with your system. Your panel will also periodically upgrade to deliver the latest firmware to ensure you have the newest features and improvements available. Visit the "Firmware upgrades" section below to learn more on what to expect.

For additional support, visit the SmartHome Security Support section or make sure to check out your Owner’s Guide.

Did you know? To ensure you have the appropriate time to familiarize yourself with your new alarm system and reduce the chance of unnecessary false alarms, the default of your security system is to remain on a test mode for 48 hours following your installation. Your services will still be monitored during this time, however two-way voice will not be activated and no emergency services will be dispatched via our Central Monitoring Station.

The Ready to Arm screen allows you to arm your panel in stay or away mode:

Note: You can also turn off Entry delay to arm the system without waiting.

Stay: Arming your system in Stay mode only arms the system perimeter only and is typically used during the night when occupants are sleeping.
Away: Arming your system in Away mode arms all the sensors attached to your alarm system and is typically used when occupants are out of the home.

All sensors must be closed before you are able to arm your system from the panel. Bypassed sensors offer no protection and cannot cause an alarm. Use bypass if you want to arm your system with one or more sensors open and intentionally unprotected.

Active sensors can be seen under the Active category on the right-hand side. These sensors will be bypassed automatically as you arm your system.

You can also manually bypass any sensors at time of arming by diving into the ALL list, and selecting the specific sensors you want to bypass.

With the new security system, you are now able to pair up to 5 devices to your panel for auto-disarm capability. You can also pair a phone to a specific partition if you have partitions setup at your home.

Enabling this capability will allow you to auto-disarm your system when you get within 15 feet of your security panel. If you have a smart lock, you may be able to set up a rule to auto-unlock your door as well!

Warning: Pairing a device that is not on the list below may cause your security system to auto-disarm if your phone is left within the vicinity of the security. Make sure you only pair one of the below compatible devices.

To pair your phone:

1. Swipe down from the top by pressing the at the top of your screen to access the settings page
2. Select Settings

3. Select Advanced settings

4. Type in your Master code. (This would have been the primary user code that your installer helped you set up at time of install)

5. Select Bluetooth devices

6. Select Add device

7. Go to your mobile phone
8. Head to your phone’s settings
9. Select Bluetooth
10. Make sure your Bluetooth is On and is discoverable
11. Select your device from the panel

12. Execute the pairing
13. Input the code when prompted into your phone
14. If you have Partitions setup, you can select the specific Partition the phone should be paired with. For more information, see our support page on Partitions
15. Make sure your Bluetooth is left On to disarm your system in the future

You can set up a duress code to transmit a silent alarm to the central monitoring station. Use the duress code when someone is forcing you to operate your security system against your will.

Setting up a duress code:

1. Swipe down from the top by pressing the at the top of your screen to access the settings page

2. Select Settings
   

3. Select Advanced settings
   

4. Type in your Master code. (This would have been the primary user code that your installer helped you set up at time of install)

5. Select User management
   

6. Edit your Duress user settings
   

7. Enter a 4-digit code as the new duress code. Select OK

8. To confirm the duress code, type in the 4-digit code from above

9. Select Save

1. While the system is armed, you can type in your secret duress code to send a silent signal to the monitoring center
2. The operator may still come on 2-way voice over the system, but they will also dispatch emergency response

To be eligible, entrants must be existing Home Services customers who have accumulated TELUS Reward dollars and who have submitted an entry during the contest period. This contest is open to all residents of British Columbia and Alberta who have reached the age of majority according to the laws of the Province where they reside, and are participating in TELUS Rewards Program. This contest does not exclude employees of TELUS Corporation its affiliated companies or subsidiaries (collectively “TELUS”), its advertising and promotional agencies and members of their respective immediate households and any person domiciled with any of the above.

Your Control Panel will periodically upgrade to ensure you have all of the features available in addition to ensuring your system continues to operate smoothly. Make sure your panel is connected to a working Wi-Fi connection in your home to download the latest firmware. When new firmware is available for upgrading, your panel will download the update and reboot once your system is disarmed.