How to use Partitions

Instructions for using partitions on SmartHome Security.

What is a partition?

A partition refers to a sectioned-off division of an alarm system that can be operated independently from the rest of the system. On a partitioned system, only the zones associated with the partition will be affected. For example, if you set up your basement suite (Partition2) as a separate partition from your home (Partition1), you can selectively arm and disarm each partition at will. Alternatively, if both your partitions are armed and you choose to disarm Partition1, your basement will remain armed and protected until you choose to disarm it.

Prerequisites
:

All partitions must be located at the same address
Up to a maximum of 4 partitions can be created
Panel must be on firmware 2.3.0 or above

How do I get setup with partitions?

Please call 1-855-255-8828
 for more information on getting set up with partitions.

Add a user to a partition

Follow the steps below to create a user with a unique access code for a specific partition.

Log into your TELUS SmartHome web portal on your desktop computer and select
Users
in the left-hand menu
Select the
Add user
option near the top right-hand corner
Once you complete the user information fields, under
Access points
, select the lock symbol
Select the partition(s) the new user should have access to and insert their unique access code. Modify the schedule options as required
Select
Save
when complete

Note
: If you are disabling the Partitions feature from your panel, please ensure you update all users and their permissions first.

If the Partitions feature is disabled, a user belonging to Partition2 who is not removed from the system will now also have access to your Primary Partition. If this is not your intention, please ensure you remove the user from the panel prior to disabling the Partitions feature.

Add/edit a mobile app user for a unique partition

Log into your TELUS SmartHome web portal on your desktop computer and select
Users
in the left-hand menu
Under the Users screen, select
Manage logins
Select
Add a login
Insert the login information for the new user. Once you complete the details, select
Save
You will be automatically redirected to the "Manage login permissions" page. Scroll down and select
Limited device access
Select the checkbox next to "Remote arming." Next, select the partitions this new user will have access to
Select
Save
when complete

Change the name of your partition

To change the name of your partition, log into your TELUS SmartHome web portal on your desktop computer and select the partitions box located at the bottom of the screen
Select the configure systems symbol next to the partition you would like to change the name for
In the system settings pop up, enter the new partition name. Select the
X
symbol when complete. The right-hand corner of the box will show as Saved
Your new partition name is now changed

Customize your partition’s sound settings

All partitions will have the Global Fire Siren, Global Intrusion Sounds and Sirens and Global Auxiliary sirens settings On. The Global Chimes and Voices setting is defaulted to Off.

Below are examples of each siren:

Partition sound setting

Default setting

Example

Global Fire Siren

On

Occurs if a fire alarm is detected in a specific partition

Global Intrusion Sounds and Sirens

On

Occurs if an intrusion from a break-in is detected in a specific partition

Global Auxiliary Sirens

On

Occurs if the auxiliary panic is triggered in a specific partition (e.g. medical emergency)

Global Chimes and Voices

Off

If enabled, all chimes and voices from each partitions will be heard in all partitions

To change the Global Chimes and Voices setting from the panel, follow these steps here:

Select
Settings
Select
Advanced settings
Select
Sound
Scroll to the bottom and look for the
Partition sounds
section. Next to
Global Chimes and Voices
, enable or disable the checkbox to the right to suit your preferences

To modify your sound settings, you can also call TELUS at 1-855-255-8828
 and our agents will help you modify them to suit your preferences.

Arm your partitions with Global Arming

To arm all of your partitions using one action, use the Global Arming
 feature. 

Note
: You can only arm the partitions you have user access to. For example, if you want to arm all the partitions in your home, your user profile must have access to each partition.

Follow the steps below to arm your partition(s):

Select the security screen
Select the partitions you would like to arm. Choose
Select all partitions
if you want to arm all partitions. Then, select
Arm stay
or
Arm away
to arm your home.