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How to use Partitions
Instructions for using partitions on SmartHome Security.
What is a partition?
A partition refers to a sectioned-off division of an alarm system that can be operated independently from the rest of the system. On a partitioned system, only the zones associated with the partition will be affected. For example, if you set up your basement suite (Partition2) as a separate partition from your home (Partition1), you can selectively arm and disarm each partition at will. Alternatively, if both your partitions are armed and you choose to disarm Partition1, your basement will remain armed and protected until you choose to disarm it.
Prerequisites
:- All partitions must be located at the same address
- Up to a maximum of 4 partitions can be created
- Panel must be on firmware 2.3.0 or above
How do I get setup with partitions?
Please call
1-855-255-8828
for more information on getting set up with partitions.Add a user to a partition
Follow the steps below to create a user with a unique access code for a specific partition.
- Log into your TELUS SmartHome web portal on your desktop computer and selectUsersin the left-hand menu
- Select theAdd useroption near the top right-hand corner
- Once you complete the user information fields, underAccess points, select the lock symbol
- Select the partition(s) the new user should have access to and insert their unique access code. Modify the schedule options as required
- SelectSavewhen complete
Note
: If you are disabling the Partitions feature from your panel, please ensure you update all users and their permissions first.If the Partitions feature is disabled, a user belonging to Partition2 who is not removed from the system will now also have access to your Primary Partition. If this is not your intention, please ensure you remove the user from the panel prior to disabling the Partitions feature.
Add/edit a mobile app user for a unique partition
- Log into your TELUS SmartHome web portal on your desktop computer and selectUsersin the left-hand menu
- Under the Users screen, selectManage logins
- SelectAdd a login
- Insert the login information for the new user. Once you complete the details, selectSave
- You will be automatically redirected to the "Manage login permissions" page. Scroll down and selectLimited device access
- Select the checkbox next to "Remote arming." Next, select the partitions this new user will have access to
- SelectSavewhen complete
Change the name of your partition
- To change the name of your partition, log into your TELUS SmartHome web portal on your desktop computer and select the partitions box located at the bottom of the screen
- Select the configure systems symbol next to the partition you would like to change the name for
- In the system settings pop up, enter the new partition name. Select theXsymbol when complete. The right-hand corner of the box will show as Saved
- Your new partition name is now changed
Customize your partition’s sound settings
All partitions will have the Global Fire Siren, Global Intrusion Sounds and Sirens and Global Auxiliary sirens settings On. The Global Chimes and Voices setting is defaulted to Off.
Below are examples of each siren:
Partition sound setting | Default setting | Example |
Global Fire Siren | On | Occurs if a fire alarm is detected in a specific partition |
Global Intrusion Sounds and Sirens | On | Occurs if an intrusion from a break-in is detected in a specific partition |
Global Auxiliary Sirens | On | Occurs if the auxiliary panic is triggered in a specific partition (e.g. medical emergency) |
Global Chimes and Voices | Off | If enabled, all chimes and voices from each partitions will be heard in all partitions |
To change the Global Chimes and Voices setting from the panel, follow these steps here:
- SelectSettings
- SelectAdvanced settings
- SelectSound
- Scroll to the bottom and look for thePartition soundssection. Next toGlobal Chimes and Voices, enable or disable the checkbox to the right to suit your preferences
To modify your sound settings, you can also call TELUS at
1-855-255-8828
and our agents will help you modify them to suit your preferences.Arm your partitions with Global Arming
To arm all of your partitions using one action, use the
Global Arming
feature. Note
: You can only arm the partitions you have user access to. For example, if you want to arm all the partitions in your home, your user profile must have access to each partition.Follow the steps below to arm your partition(s):
- Select the security screen
- Select the partitions you would like to arm. ChooseSelect all partitionsif you want to arm all partitions. Then, selectArm stayorArm awayto arm your home.
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