SmartHome Security support

SmartHome Security

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SmartHome / Getting started

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Getting started

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New to SmartHome Security? Get started here for help with setting up your SmartHome services and hardware.

Getting started with SmartHome Security | TELUS Support

SmartHome / Getting started / Preparing your SmartHome Security System

Preparing your SmartHome Security System

SmartHome / Getting started / Getting started with your mobile app and web portal

Getting started with your mobile app and web portal

SmartHome / Getting started / Installing your panel, hub and sensors

Installing your panel, hub and sensors

SmartHome / Getting started / Installing your video camera

Installing your video camera

SmartHome / Getting started / Installing your automation devices

Installing your automation devices

SmartHome / Getting started / Frequently asked questions

Frequently asked questions

Information for new customers and instructions on how to get set up.

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SmartHome / Fixing an issue

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Fixing an issue

SmartHome / Fixing an issue / SEO

Need help fixing an issue with your SmartHome device? Browse through our Support articles for helping on fixing your issue.

SmartHome Security help: How to fix an issue | TELUS Support

SmartHome/ Fixing an issue / Fixing your devices

Fixing your devices

SmartHome/ Fixing an issue / Fixing your panel and sensors

Fixing your panel and sensors

SmartHome/ Fixing an issue / Fixing your video cameras

Fixing your video cameras

SmartHome/ Fixing an issue / Fixing your automation devices

Fixing your automation devices

Help with getting your hardware and services working again.

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SmartHome / Managing your services & devices

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Managing your services & devices

SmartHome / Managing your services & devices / SEO

Browse our helpful articles for more information on how to manage your TELUS SmartHome Security services & devices.

How to manage your SmartHome Security services | TELUS Support

SmartHome / Managing your services & devices / Transferring or moving your service

Transferring or moving your service

SmartHome / Managing your services & devices / Managing your notifications

Managing your notifications

SmartHome / Managing your services & devices / Arming and managing alarms

Arming and managing alarms

SmartHome / Managing your services & devices / Managing user access

Managing user access

SmartHome / Managing your services & devices / Managing your panel and sensors

Managing your panel and sensors

SmartHome / Managing your services & devices / Battery replacement

Battery replacement

SmartHome / Managing your services & devices / Managing your video cameras and clips

Managing your video cameras and clips

SmartHome / Managing your services & devices / Managing your automation devices

Managing your automation devices

SmartHome / Managing your services & devices / Self-serve only tasks

Self-serve only tasks

Find how to make changes to your account and services.

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SmartHome / Learning about your services

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Learning about your services

SmartHome / Learning about your services / SEO

Learn more about your TELUS SmartHome Security services and devices.

Learn about your SmartHome Security services | TELUS Support

SmartHome / Learning about your services / Configuring your mobile app and web portal

Configuring your mobile app and web portal

SmartHome / Learning about your services / Configuring your panel and sensors

Configuring your panel and sensors

SmartHome / Learning about your services / Configuring your video cameras

Configuring your video cameras

SmartHome / Learning about your services / Configuring your automation devices

Configuring your automation devices

Learn how to get the most out of your hardware and services.

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For your Home Security service & related devices

About the TELUS SmartHome app

Information for using the TELUS SmartHome mobile app

SmartHome installation guides

Step-by-step instructions helping you set up your service

Recovering your SmartHome Security credentials

Where to recover your SmartHome Security login.

Preparing for your SmartHome Security installation

Please install the [__SmartHome Security app__](https://www.telus.com/en/support/article/smarthome-mobile-app#download_the_telus_smarthome_app) to prepare for the installation.

__Note__: You may not be able to log in until your credentials are set up. Your technician will help with this on the day of the appointment if that is the case.

How to prepare for your SmartHome Security installation plus frequently asked questions about what comes next

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SmartHome / SEO

Get help with setting up and managing your TELUS SmartHome Security services and products. Save time with our quick start guide, detailed information on warranties and repairs, plus much more.

Help and support for SmartHome Security | TELUS Support

SmartHome Security support

Getting started

Fixing an issue

Managing your services & devices

Learning about your services

Suggested articles for you

About the TELUS SmartHome app

SmartHome installation guides

Recovering your SmartHome Security credentials

Preparing for your SmartHome Security installation

View related products & services

Accessibility at TELUS

Account & Billing

ADT By TELUS

TELUS Custom Security Solutions

Service terms & alerts